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Candlewood Suites Norfolk Airport

5600 Lowery Road

Norfolk, VIRGÍNIA

23502

United States

E-mail do hotel

1 757 6054001

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Norfolk Airport 5600 Lowery Road

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Avaliações de hóspedes
Todas as avaliações e classificações que recebemos são verificadas para garantir que apresentamos apenas as informações fornecidas pelos hóspedes que realmente se hospedaram no hotel.
72%
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Experiência global

3,8

com base em 1116 avaliações
72%
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Detalhe das classificações

1116avaliações

  • 5 Estrelas
    552
  • 4 Estrelas
    213
  • 3 Estrelas
    107
  • 2 Estrelas
    103
  • 1 Estrelas
    141

Poor quality hotel compared to others i stayed in

By

maio 08, 2024

platinumelite

This hotel is subpar compared to other Candlewood suites.

The rooms were not clean to the expectation that a customer would expect. There was grime and dirt build up in corners. the bathrooms were filthy along the wall. the toilet hardware rusted. The soap and shampoo dispensers were old.

I was on the fifth floor so it took a long time to get hot water. that required me to get up extra early and let the water run for 5-8 mins before luke warm water slowly came out. plenty of hot water after 10 mins.

The pantry was bear. nothing for three days i was there. the courtesy coffee machine was out of coffee. I fixed a cup and it was like tea so i asked and they said they are out of coffee for it.

i returned the next day and no cups. desk clerk got some but the coffee came out worse then day before. I bought some from walmart and used the pot in my room

speaking of room, some of the dishes were put away dirty into the cupboard.

TV, very small wall mounted unit.

again the unit was overall dirty. main areas were vacuumed but tight areas and near corners and base of beds were dirty. rooms could use a field day cleaning to gt them back up to par.

Pros; the mattress was comfortable. sheets were clean.

I stay at lots of IGH hotels and candlewood suites. this hotel was the worst i have stayed in compared to other IHG properties.

I did not complain after the addressing the pantry and coffee issue and saw no activity to correct.

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WORST hotel I've ever stayed at!

By

maio 06, 2024

club

I am an IHG member and tend to look specifically for those hotels associated with IHG rewards, which is how I found this hotel. We stayed ONE night and there were so many problems the hotel gave us a small ($10) discount the next morning. Where do I even begin... First, the hotel was DISGUSTING. The lobby was old, outdated and dusty. The cupboard (which I'm assuming your calling the place to get food/drinks) was almost BARE. Hardly any food options and the coffee was HORRIBLE, with little to no options for creamer and sugar. Our TV didn't work, AT ALL. We had to go BUY an HDMI cable just to be able to watch something. The AC in the room didn't work, AT ALL either. We had it down to 62 (it said) and it was no where near 62 degrees... more like 80. We had to open the window to get cool air. AND finally, the room itself was absolutely gross. There were stains on the doors, floors and walls. NO breakfast like most IHG hotels I've stayed at and the employees working the desk were unfriendly to say the least. I would NEVER stay here again.

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I will never stay atthis Candlewood Suites again!!!

By

maio 05, 2024

I will never stay at this Candlewood Suites again!!! The room is dirty and there are no towels ir washcloths in the rooms. I have stated in several Candlewood Suites and they are always nice!!! This was NOT!!!

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Convenience

By

maio 03, 2024

This hotel was very convenient for the flight the next morning and close to restaurant. The room was very clean and staff very helpful.

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Bad Room

By

maio 01, 2024

My room looked like it was broken into several times. The toilet seat was peeling. The towel rack was broken and held up with the towels, but soon as I pulled one off the towel rack dropped into 2 pieces, both still connected to the wall. The way the towels were hung was holding it together, meaning whoever hung the towels knew it was broken.

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Good location however hotel in need of upgrades

By

abril 29, 2024

Room had an odd smell the entire weekend. Room key never worked. Hotel itself needs major upgrades to the rooms. USB outlets for charging would be very convenient

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Comfortable bed

By

abril 29, 2024

Please do better, hire quality help, people who will take pride in their service. I thought this was at least a 3 star hotel after this visit this particular location is losing a star IMO.

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Service

By

abril 27, 2024

Did not accommodate room that we requested. Foul odor

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Comfortable bed, easy-to-find property, excellent check-in

By

abril 23, 2024

We got tied up in traffic and arrived very late - fortunately we had called ahead and alerted the hotel so our room was still there when we arrived. Very comfortable room, centrally located, great staff, and a good night’s sleep!

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I had better days.

By

abril 23, 2024

My experience of checking in was hampered due to some computer issues which lead to not being able to enter my room or leave without a staff member having to do that. Cleanliness issues throughout my stay that was not even address properly. Due to having a rough life in the US Navy, I dealt with the conditions. But next time I may not feel to be so graceful.

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The bed was okay

By

abril 17, 2024

This property should not be IHG, this hotel should be a motel. The building looks beautiful on the outside but when you stepped inside the smell will kill you. Its musky its smells it’s dark. I would not let my dog sleep there.

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staff is super good!

By

abril 12, 2024

hotel is quiet for sleeping, The only issues would be for having 2 sets of towels & washcloths as well as soap in the sink/vanity for hand washing.

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