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Candlewood Suites Ofallon, Il - St. Louis Area

1332 Park Plaza Drive

Ofallon, Illinois

62269

United States

Check In: 3da tarde

Check Out: 12da tarde

Idade para o check-in: 21

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Ofallon, Il - St. Louis Area 1332 Park Plaza Drive

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Avaliações de hóspedes
Todas as avaliações e classificações que recebemos são verificadas para garantir que apresentamos apenas as informações fornecidas pelos hóspedes que realmente se hospedaram no hotel.
82%
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Experiência global

4,1

com base em 577 avaliações
82%
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Detalhe das classificações

577avaliações

  • 5 Estrelas
    321
  • 4 Estrelas
    131
  • 3 Estrelas
    44
  • 2 Estrelas
    42
  • 1 Estrelas
    39

IHG Hotel that Is Very Nice

By

outubro 03, 2021

platinumelite

I never had a poor experience with an IHG property. This hotel was a very good place to stay. Clean, friendly staff and convenient to restaurants, etc. Would stay here again. The Candlewood Cupboard is a nice addition to the stay.

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Only problem was the shower.

By

setembro 12, 2021

The room was nice with the kitchenette. Large bathroom and good lighting. The beds were very comfortable. The only problem was the shower. I am 6ft3in and the shower curtain only came to my upper chest. Hit my head getting in the first time. Also the shower head was the same height. Other than the shower the stay was good.

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Noisy and unprepared

By

setembro 08, 2021

platinumelite

The hotel itself is nice, the staff hopefully was just having an off day. Guest were lerting their kids roam the hallways until 2:30 a.m., running, banging and yelling out loud. Made sleep impossible and the front deak refused to do anything abiut it. NO SLEEP! The room had no hair dryer.. I called front desk 4 times, no answer, went down to desk and eas told they have no hair dryers, BUT, good news, they have them ordered....
No one cared that the stay was not good

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Clean comfortable

By

agosto 27, 2021

Overall a really good experience. Liked the amenities (shampoo, body wash) in bathroom. Would have liked to have had a second comfortable chair available.

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Good three night Stay

By

agosto 25, 2021

My daughter came up from Arkansas stayed three night said it was a wonderful stay and very clean.

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Invest in training and development!

By

agosto 24, 2021

My check in was VERY stressful. The guy was very inpatient as if he was paying for the room himself. My second interaction with your staff was embarrassing! Instead of saying who's next, I had to jump up and raise at the top of my voice letting her know that I was next to be waited on.
Help your employees learn to practice patience and empathy. Not all personalities are suited to customer interaction. If your company doesn’t have the budget to bring in a trainer, or you don’t have the time to do it yourself, you can harness a wealth of affordable online training courses.

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Night Shift Employee very helpful

By

agosto 18, 2021

platinumelite

We were travelling for work and so had a 43 foot trailer with us. The hotel let us park in the back where they had extra room and it wouldn't interfere with most guests. Of course there was that __ that is more important than the rest of the world and parked directly next to the fire exit, (which is the only way around the building) The night shift lady was very helpful and said she was going to speak to the guest. Anyway good stay, dishes were dirty and still in dish washer when we arrived. Not sure what that was about but I have never had that happen before so just call it a mistake. Good location. Close to St. Louis but far enough away. Good places to eat. We will use them again if in the area.

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Great staff that met my needs.

By

agosto 18, 2021

club

Very helpful staff. Clean room with comfortable bed.

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Clean and affordable

By

agosto 17, 2021

club

The room was clean and spacious for two people. The kitchen comes in handy to cook small meals. Lastly, the hotel was very affordable.

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Great Place to Stay

By

agosto 17, 2021

club

Great staff and a great place to stay in the O'Fallon area. I really like the upgrade to rooms.

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Candlewood Suites

By

agosto 16, 2021

Love this hotel. I will stay here again, great staff prefect place!!!!!!!!!

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Not a great experience

By

agosto 11, 2021

club

So many issues, hard to know where to start. Just overall a bad experience.

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