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90%
гостей рекомендуют этот отель
Общее впечатление 4,4
90%
гостей рекомендуют этот отель
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Affordable Available and Local
ByRabbit
апреля 03, 2020
I would have loved my stay of 5 days at this hotel if I was not rudely explained the deposit. The first two days I had booked 3rd party. I was charged a high deposit each day. The 3rd day I had booked thru their website and the front desk again tried to charge me AGAIN a deposit. I had explaind their website stated there was no deposit but the woman at the front desk told me that it would read there was no room deposit if she were not to take the additional funds. I told her to cancel my reservation and that I wanted to speak to a manager. After going back to my room to pack she called me and said she would waive the deposit just this once if I did not speak to her manager. Needless to say I am still waiting for the two deposits to be returned to me and its been almost a week already.
Very nice
ByChris
марта 19, 2020
It's a very comfortable hotel, excellent for a multi day stay! Smart idea to being food to cook instead of eating out every night.
Disappointed Trip
BySadiemax
марта 17, 2020
The room wasn’t accessible as reserved when booked. Housekeeping was lacking. Two days I had to call to get the room cleaned, and then they only made the bed, put new towels and emptied the garbage. No cleaning the bathroom or wiping tables and no cleaning the floor. The room had to be changed 3 times to finally get what was reserved. They should charge $10-$15 more and have housekeeping clean the entire room each day. That would of made the trip much nicer and I would always book this hotel. Just taking out garbage, making bed and new towels wasn’t enough. Also housekeepers don’t do anything asked. They tell you yes and nothing gets done.
clean and super nice
ByBrack
марта 10, 2020
I felt it was really nice and the only nitpick is the elevator was slow. Lol
Wonderful stay
ByChip
марта 05, 2020
Wonderful stay in a comfortable, quiet one-bedroom suite with kitchenette. Close enough to walk to Disney parks. Staff was friendly and helpful. Easy on and off the interstate.
Hotel room
BySummer99
марта 05, 2020
I always choose Candle Wood- Anaheim hotel- every time I come to California for vacation and work! So convenient and reliable. The rooms are very comfortable/ clean that’s what I like about this hotel, will always recommend to all my friends and family!
Easy access to Disneyland
Byterry
марта 03, 2020
Great to take a family. Full kitchen and large room. Comfy beds and pillows. This has a large bathroom with soap, shampoo and conditioner dispenser.
review
Bywebsnoss
марта 02, 2020
i had a decent time at a good hotel. i would likely stay there again if i’m in anaheim or going to a hockey game
Great stay!
ByTumbleweed
марта 01, 2020
A friend recommended the Candlwood and I was not disappointed! Walking distance to Disneyland, area dining, and shopping. I would stay here again!
Great Stay at Candlewood, Would Recommend to Anyone!
ByCusi
марта 01, 2020
Out of all the hotels in the area, this is a fantastic choice out of all the options. The price for the stay was fantastic, room was in good shape and the hotel was in decent distance from the parks. GREAT option if you’re in the area!
Comfortable beds and clean
BySMartin
февраля 29, 2020
This was our third time staying here. We love having a kitchen in our room - the beds are comfortable, it’s clean, bathrooms are spacious and the staff is very nice. The price is right!
Went from 3 stars to 0 stars
ByDisney mom
февраля 28, 2020
So I wrote a review and noted a few items that were off from past stays at this hotel. One of the items was that the deposit went from $50 to $100, which seems excessive. I checked that I would be ok with someone from the hotel contacting me regarding my concerns. Here's what the the MANAGER Take wrote:
Ms. Diaz,
I'm sorry you feel this way. In actuality, the deposit we charge is substantially lower than most hotels in the Disneyland area. Example, the property next door charges $250, the property across the street does the same. We have to authorize the card because if we don't, many guests do not have that as available funds on their debit or credit card account and when we go to charge for the damages or stolen items, they don't have it available and their card declines. This is more relevant in our market because it's a touristy area. We have had damages and items stolen with the inability to get the full amount back because we only authorized $50. $50 does not cover TV stolen, a hole in the door, etc. A $100 deposit doesn't either but surely that's better than the $50. I think most would understand why we have to do this if you saw how much the property has to ensure in terms of theft and damage. If you go rent a car, they authorize $150 or more for similar reasons. To avoid these types of deposits, I recommend staying outside of the Disneyland area.
Sincerely,
TAE CHUNG
General Manager
--------------------
All I can say is, WOW! They apparently only care about the money, not the other laundry list of issues I mentioned. I wrote back and told him that I felt his response was not okay and that he didn't address any of the other items I mentioned. I received no response back.
So... New review.