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voco Dubai

Plot 49, Sheikh Zayed Road

Trade Centre District

Dubai

9940

United Arab Emirates

入住: 3下午

退房:12下午

入住年齡:18

線上訂房或
撥打訂房專線

Dubai Plot 49, Sheikh Zayed Road Trade Centre District

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
92%
推薦此物業

整體經驗

4.6

根據 645 評論
92%
推薦此物業

Ratings Breakdown

645評論

  • 5 星級
    478
  • 4 星級
    101
  • 3 星級
    29
  • 2 星級
    20
  • 1 星級
    17

Great Hotel with great team

By

6月 29, 2022

warm thanks to M. Shenawi, Julian & Damanjit who made my stay over expectation all time ,. thanks all

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excellent location, comfortable rooms

By

6月 28, 2022

I have already mentioned the details in the survey earlier, this is making the process of providing the feedback very cumbersome and painful. Please do not make such things mandatory requirement in surveys, else people will loose interest

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Great experience

By

6月 27, 2022

The ambiance and interior is great. The staff is very humble and helpful. Food and amenities are great. Connectivity is good. Overall the experience is great.

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Splendid stay

By

6月 24, 2022

I have stayed with my friends in this beautiful hotel on a special day for us. It was my friends birthday. Due to my early flight I had arrived 9:30 am to the hotel. Was warmly greeted by Faoud at the reception. He has been extremely friendly, customer oriented and anticipating all my expectations before I asked. He made a generous gesture on our special day by giving upgrade to a suit on 46th floor and my early checkin request was guaranteed.Million thanks! Also would like to mention smiley and charming Nelson from bellboy team for giving a great room orientation. Unfortunately couldn’t get Houskeeping gents name , but highly appreciated his assistance during our stay. Well done team and definitely we will be back!

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- Uncomfortable bed on one side due to excessive use + worn our bed linen.

By

6月 18, 2022

The hotel location was amazing but the rooms will need to be renovated very soon.

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Excellent location, amazing staff, and excellent value for money

By

5月 25, 2022

Amazing staff, at checkin although I arrived early (7AM) but they accommodated me quickly and gave me the room to make sure I can rest ( the Lebanese guy at check in, forgot his name) but he made sure I am well taken care of.

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My “ home base” in Dubai

By

5月 25, 2022

The VOCO Dubai is my “homebase“ in the UAE. The staff is excellent, the food is perfect… And the location could not be better. Situated between the world trade center and the business district and a very short, three stop away from downtown Dubai and the Dubai mall… The VOCO IHG is a superb business location for anyone visiting this beautiful Emirate.

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Best experience and very pleasant staff

By

5月 02, 2022

club

Best experience at this hotel, I definitely recommend for everyone to come here and have lunch here. The staff are very kind and helpful with everything. Thank you so much for everything. I just wait to come back here. Lovely place and lovely people.

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Best in Dubai

By

4月 30, 2022

Great and amazing hotel and amazing team ,,,,, Mohammed Shenawi who is the one who really takes full care of my stay and not only this, he keeps asking of all details to be more than happy, also, again and again, Hani who really does not leave me without asking about everything to make my stay more than great.

Many thanks all.

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Over Expectation Hotel

By

4月 30, 2022

start to say many thanks Voco team, specially Mohammed Shenawi who is the one really takes the full care of my stay and not only this, he keeps asking of all details to be more than happy, also, again and again, Hani who really not leave me without asking about everything to make my stay more than great.

Many thanks all.

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Front Desk Manager

By

4月 29, 2022

platinumelite

I had a wonderful time and it was only because of one person ,
Mr Hani Azar , who makes my staying excellent and everything was because of him .
after twenty six years in Hotel business He touched me very much because of his very professional and warm attitude
He is the person who makes me definitely to come back and make this hotel my first choice in the future
Some staff need to know more about IHG policy and to do not give wrong information
One of the best person who was knowledgeable enough was BEA
I will recommend her for training the staff about IHG
I should mention a great person after Mr Azar , who was Mr Nabil who makes my staying also very good and his concern about my feed back on F&B , which is my field

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Good hotel with a great view. Prices are high due to the superb view. Average pool, average breakfast, poor house-keeping.

By

4月 24, 2022

club

I went there with my family for 6 nights, and had booked 2 rooms in total for 6 nights each during April 2022.

Overall, I will say that the hotel is good, but prices are too high, it feels they are overcharging only due to the direct view of the Museum of the Future and the Shaikh Zayed Road. I definitely agree that the views are just superb, and mesmerizing. I don't think you should stay here if not for the view. The hospitality is average, the checkin staff at the club lounge are impractical, and the club lounge itself is not upto the mark of a 5 star hotel club lounge, only the view is great.

Our FIRST ROOM - We booked a City View, King Suite Room, which is supposed to be on higher floors, and have complimentary lounge access. The room was normal for the price we paid. We got room no. 4306, which is not a corner suite, and doesn't have unobstructed views of the city. The room windows itself are blocked by some useless designs. The size was good, with a separate living room, but it has only 1 bathroom. Even the bathroom is exactly same as normal deluxe rooms, nothing extra. So, in my opinion, the Suite 4306, city view king suite, is not actually a suite, it's just a bigger deluxe room, which has an extra living room. Also, the bathroom doesn't have cold water, be prepared to shower with hot water throughout. The housekeeping also couldn't fix this.

The checkin for this room was extremely troublesome. We reached the hotel at 3.30 pm, where the checkin time is 3 pm. But still, the room was not ready till 4.30 pm. This is just unacceptable. The lady on the club lounge check-in counter, Mrs. Mai, says "Sir, it's a big room, takes time to clean." How can you even say that, when I have arrived after checkin hours.

Our SECOND ROOM - While making the booking, I called the hotel to get a room near the city view king suite, so they said to book a Higher Floor Deluxe room, and you will get both rooms on the same floor. I did that. However, on arrival, they say that they cannot give us rooms on the same floor, as its not available. After arguments, they agreed to upgrade us to a next category room, called a Premium Room, but i'm sure it was the same deluxe room we booked, room no. 4311, just on a high floor as booked. Even for this, they made us wait for 1 hour to checkin. Finally we got the room at 4.30 pm, but the room key card machine is damaged. On complaint, the mechanic comes, but says it cannot be repaired before 2-3 hours. We are like wasting so much of travel time, and had to cancel an activity that day for this useless delay. At around 6 pm, on complaining to Mrs Mai, she says, "Sir we gave you an upgrade, this is what you get. You can shift down to the normal room if you want". I was stunned, we called and made the booking, paid many days in advance, they themselves upgraded us as they didn't reserve our room, and then they have the audacity to pin it back on us. Such shrewdness. An upgrade doesn't mean you give us a damaged room.

Finally, the next morning, they shifted us to the room 4303, which was a corner deluxe room, and the room with best views of the city. Also, as a result of their mistakes, they agreed to allow the club lounge access for all the guests, even the deluxe room guests. I must say this room was very good, corner room, windows all around. Do stay at this room if you visit this hotel. Also, the bathroom doesn't have cold water, be prepared to shower with hot water throughout. The housekeeping also couldn't fix this.

The CHECKIN EXPERIENCE - As mentioned above, the checkin at the Club Lounge was super slow, rooms not ready even till 4.30 pm, untrained staff.

The CLUB LOUNGE - As mentioned, they allowed us club lounge access for all the guests, which was booked only for the suite room guests. The club lounge is great, spacious, superb views of the city, and average food during the day. The drinks selection is from 6-8 pm only, very average drinks.

The HOUSEKEEPING - Very very slow, no staff, takes forever to get things. The staff themselves were complaining that the hotel doesn't have ample staff. Lol.

The BREAKFAST - We got complimentary continental breakfast at the Club Lounge. Some days, we had the normal restaurant breakfast, some days, we had the breakfast at the club lounge. The breakfast was fine I guess, but the variety needs addition to cater to vegetarian guests. Overall, it was good. Although there is huge queues to even get a table. Even after being suite room guests, we do not get tables easily at the normal restaurant breakfast.

The SWIMMING POOL - the pool is very small, on the back side of the hotel at a different building, you have change lifts to reach there. There are no ample beds, and even after being suite room guests, we do not get to reserve the seats or cabanas.

OVERALL - I would recommend this hotel only for the views of the Museum of the Future and the Shaikh Zayed Road. Otherwise, there are far better hotels to stay, at lower prices. After the great mental agony the first day of checkin, I would say this hotel is not for all tourists. It's more of a business and corporate hotel. The stay thereafter was good and memorable. The first day was horrible, but after that, we got an upgrade, got free lounge access for all guests, so it was fine for us.

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