房客評論
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整體經驗 4.6
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All round great location, staff and service
ByMac76
11月 22, 2020
Been traveling through Dubai for years now and the Voco is by far the best value hotel I have stayed in.
The staff make the whole experience first class from every service provided.
Food and drinks are excellent, great spa and pool.
Average Exprience
BySam752016
11月 21, 2020
Aging furniture, good location, okay stay.
The rooms are goid,
Food options are not much.
Mon hôtel préféré
ByMouad tlem
11月 17, 2020
L’hôtel est magnifique la chambre est spacieuse à la vue est splendide le personnel et généreux c’est ma troisième visite pour l’hôtel et ça sera pas le dernier car je viens souvent sur dubai pour du travail et deux fois par mois je dois visiter votre hôtel
very nice place
Bymod aly
11月 17, 2020
a very nice place I will return back sure
thank you
Awesome
ByF.I.M
11月 15, 2020
Great hotel and nice staff. Very recommended to others.
Tons of potential, one of a kind
ByNormal_guest
11月 13, 2020
I have stayed more than 60 days now, so I think it's about time to provide a 2nd review. I strive to be objective, constructive and motivational on my review.
Top of my list is Housekeeping dept, lead by Louise. Without any doubt, this is the best, most hardworking team, always strive to provide highest care and services no matter what it is, at their best ability. I can assured you HK is not an easy job, added with additional covid 19 measures, I think they have done superb inside rooms and common areas and I am very proud of them. Special thanks to Soniya, Daniel and engineering guys.
Front team - As a team you guys are meeting expectations, special thanks to guest relation Adnan and shoutout to the rest - Bea, Athea, Louise, Carlo, Kudzy, Ridzwan and Maria. There are definitely rooms of improvement that can be assessed, so the team can be on par with tier-1 hoteliers service. Operators are great (Faheem, Rizwan, John etc) but just a quick note, if a guest ask you to forward a call to other dept, and then there is no response, i think it would be great if you can follow up.
Spa Zen - I can sensed the only lifeline Spa Zen has is Ni Made, whom served me with ultimate and great services of both massage and facials. An incident in Spa has left my skin peeling for a week, which was rectified the spa manager later. However, I do not appreciate being told that the reaction was because of food, sun or anaphylactic when I had been doing facials for 10 years, live in sunny ME for half my life and eaten hotel foods for as long as I can remember. On top of that, I had to consult dermatologist to get back my original skin. For me, honesty is the best policy, I appreciate and empathize more on honesty rather than excuses - maybe a fresh and educated new manager would help. And please ensure all staffs are trained and possess completion certificates as per IHG requirements.
Valet & concierge - Valet staffs are the best, they always make me happy when I think about VOCO - exceptional services. Concierge are always friendly and greet me whenever I passed by, so I truly appreciated that.
Gym - if you gain few stones of weight, Jibin Thomas is your answer - absolutely amazing services.
F&B - Seafood night is the one of the best theme night I have ever been in Dubai - the team are amazing (kristin, lawrence etc) and food selections are widespread and very fresh. I have been singing your praises in this regards. For the lounge, food quality is up and down which confused and left sour taste in my mouth. Please select one - be good and consistent OR be bad and consistent. I think I would appreciate that more. I am waiting for the quality to be rectified, so I can keep supporting Voco F&B.
SECURITY AND EVERYBODY IN LOBBY, FRONT DESK AND DOORS - I am not very happy with the level of covid-19 measures in the hotel. At least on 4 separate occasions (during the night/midnight) I can see many guests are not wearing masks, especially I suspect restaurant/club guests - they are wandering freely and happily without masks in the lobby. Please note this can jeopardize your own family! - employees and long staying guests health. Don't be a sitting duck, lazy bum or tale government advice for granted! you have to be proactive and remind those guests to wear their masks at all time. If not please escort them out of this private property or alert Authority if they make any issues out of it. I hope Simon and management will take serious considerations on this, I will say again prevention is always better than cure. The costs of you rectifying this issue is more than prevention costs - both financially and IHG reputation (and your reputation as one of the world "Hotel Clean Champion").
Finally thank you all for your hard work and determination despite the harsh pandemic upon all of us. I truly adore each one of you, held your head high and smile. InshaAllah things will be better soon, I promise you that.
Yours sincerely
1809
Hotel
Byel_fares90
11月 08, 2020
Five stars hotel..good service and staff very helpful.
Special thanks to Mr. Jamal for his assistance and actions.
Breakfast in restaurant was very tasty and very good.
Room location with city view very beautiful.
Great service
ByAbudy
11月 05, 2020
It was amazing lovely place lovely staff but the only problem when u order from the restaurant it takes a long time that's it
Other then that all is adorable
I would like to thanks mariia for her great service
It’s remarkable stay
ByIraj
11月 01, 2020
Atmospher and view worth it easy access hotel and best view ever and specially Bart tube located at best corner of bathroom
Points well spent
ByJennifer
10月 28, 2020
Stayed to celebrate my birthday. I have enjoyed every moment of spent there. From the warm welcome, amazing view from my room, bathroom, breakfast experience and helpful staff. Most importantly, the hotel is clean and you can feel safe as you can see sanitizers almost everywere. You can also see staff sanitizing key areas. Looking forward for my next visit.
My favourite hotel in DXB
ByMAD007
10月 27, 2020
My stay was great , facing a miscommunication with the Porters , but always the duty manager Adnan solve it , always welcoming me , also the staff was amazing , the rooms was good
Always on top
ByMAD007
10月 27, 2020
Really appreciate the reception staff , always make my stay great , special thanks to duty manager Adnan who always welcoming as a owner not as a guest