Candlewood Suites Fort Myers-Sanibel Gateway —

房客評論

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整體經驗

3.7

根據 1234 評論

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Ratings Breakdown

1234評論

5 星級
556

4 星級
241

3 星級
131

2 星級
143

1 星級
163

Unsafe conditions for pregnant woman

ByNatalie44

9月 17, 2023

I don’t even know where to begin. I’ll start with the room, it smelled like mold/ mildew. I almost left upon checking in because I am pregnant and didn’t want to risk exposure to toxic and unsafe conditions. But it was late and I had an early morning for an event to attend. The lobby conditions are unacceptable. Exposed dry wall, no complete walls, no amenities and full on construction site should not be allowed to welcome guests while still under construction. Another unsafe environment. No mention while booking or anywhere on the website that I had seen. And lastly, the front desk made me write down my credit card number which is illegal. I booked with a card. There’s no need for a second time and on paper due to internet being down. I express I was not comfortable doing it and she said I didn’t have a choice. I should have left at that moment. No ac in the hall way either. Makes it very uncomfortable for a pregnant woman. Overall not happy with my stay and seeking a full refund.

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Great hotel

ByJessi318

9月 04, 2023

The hotel room was comfortable even though we had a few issues. I would recommend as it was still a great stay.

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Good service

ByBonks

8月 27, 2023

When making the reservation I wasn’t made aware that the hotel was undergoing construction, so it was a surprise when we walked into the hotel. The front staff was extremely nice and friendly. One day during the day at the pool four of the construction workers sat by the pool area to smoke cigarettes and made us extremely uncomfortable so we had to leave and go back to our room. Our room key never worked and had to constantly go back to the front desk to get a new key multiple times a day. The beds aren’t comfortable, I felt every spring. The room was clean. The bathroom was clean. The shower pressure is way too hard and rough. The room is spacious and comes with everything you need for the kitchen. I am staying there for a second time hoping for a better experience and because it is the only hotel close enough to a current job.

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Great service , super location

ByRasa Pykutis

8月 26, 2023

Service was great , stuff are so friendly , nice updated rooms, very clean

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Poor Quality and Bad Smell

ByGoBirdsPhillyGang

8月 23, 2023

The room smelled like hot dogs, the hotel was sticky and did not smell good overall. The staff was very friendly and I appreciated them. The mattress was uncomfortable as well. Not a great experience and we will be considering other options when we travel next month.

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Finish The Work

ByRBEGSR

7月 17, 2023

When you walk in the door, the hotel looks like a war zone! The drywall is missing on the bottom half of the entire first floor! My room was on the 2nd floor and there was even dry wall missing there. I'm sure the missing drywall is due to water damage from the hurricane last year... I get that. But get the place fixed before you open back up! It looks terrible! Plus, there was no one visible working on it. I was there for 3 days and never saw anyone trying to get things back together. Get the place fixed before you open back up!

The bathroom has "ZERO" counter space to place ANYTHING when you are trying to get yourself together in the morning. No place to set your tooth paste, tooth brush, razor, comb, NOTHING! Just a small wall hung sink! It was awful.

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Overnight stay

ByAdreon

7月 04, 2023

Staff was great, the room was very clean and the bed was comfortable, this is a very dog friendly place. Of course, I don't have a dog.

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Great customer service

ByLesnpcb

7月 01, 2023

The hotel is under renovation because of a hurricane but the staff goes out of their way to help make your stay as great as possible

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Nice rooms great price

6月 30, 2023

I would give this hotel a 10 if it wasn't for the storm damage on the bottom floor. Which actually isn't their fault. And maybe a noncommercial channel on the TV like HBO. Rooms were well equipped with everything needed for a short but extended stay.

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Great Service

ByLyleses07

6月 16, 2023

Great staff, excellent location and pricing, room size. Perfect suite.

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comfortable bed, nice bathroom

ByBCSSP1

6月 12, 2023

The folks at the motel were very nice and helpful with information about the surrounding area.

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Yup

BySFla Jo

6月 07, 2023

I enjoyed my stay here very much! It was our 20th Anniversary so we wanted a quick getaway.

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Candlewood Suites Fort Myers-Sanibel Gateway