IHG | Frequently Asked Questions
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Create PIN
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If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
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The information you provided does not match what we have on file for you. Please try again or call IHG® Rewards Club Customer Care at 1-888-897-0089.
Your IHG® Rewards Club account already has a PIN associated with it. If you use our automated telephone system, your PIN is the same. If you have forgotten your PIN, we can email your PIN to the email address in your IHG® Rewards Club account. Please contact your nearest IHG® Rewards Club Customer Care Center for assistance.
The PINs you entered do not match. Please re-enter one or both PINs to make sure they are exactly the same.
Your PIN is not strong enough. You must change your PIN.
Email addresses must match.
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
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Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Frequently Asked Questions

Search our information center to find specific answers to many commonly asked questions. By browsing through our topics, you'll be able to answer your questions when it's most convenient for you.

IHG® Rewards Club

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IHG Corporate Information

Where can I find information about working at IHG?
IHG is the world’s leading hotel and hospitality organizations. Learn more about available IHG employment opportunities Link will open in new browser window. and join our team.
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Where can I find information about hotel franchising and development?
IHG is the world's largest hotel group by number of rooms. IHG franchises, leases, manages or owns, through various subsidiaries, over 4,500 hotels and more than 652,000 guest rooms in 100 countries and territories around the world. If you are interested in hotel franchise or hotel management services, please visit our IHG Franchising Opportunities Link will open in new browser window. page to learn more about joining our winning team.
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How can my organization become an IHG affiliate?
The IHG Affiliate Program Link will open in new browser window. provides your users with access to over 4,500 hotels and over 652,000 guest rooms in 100 countries and territories around the world. Join the IHG Affiliate Program now and start earning a percentage of consumed bookings generated from your organization’s website.
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