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Holiday Inn Express & Suites Graham

1581 Hwy 380 Bypass

Graham, Texas

76450

United States

Check In: 3PM

Check Out: 11AM

Check-in Age: 21

E-mail Hotel

1 940 5219188

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Graham 1581 Hwy 380 Bypass

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 177 reviews
87%
Recommend This Property

Ratings Breakdown

177reviews

  • 5 Stars
    107
  • 4 Stars
    36
  • 3 Stars
    12
  • 2 Stars
    9
  • 1 Stars
    13

Clean and welcoming

By

April 22, 2017

club

Our room was clean and very welcoming. We enjoyed our visit.

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What more could they mess up?

By

April 20, 2017

club

They tried to put me in a room that was already occupied then gave me keys for a new room but after I parked the car they decided to move me to yet another room. It was not occupied but had been and had not been cleaned. A few days later I noticed that I was charged twice, I called them but was told to dispute it with my bank because they had a new system and could not refund me for their error.

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No INTERNET, double billed for stay

By

April 16, 2017

club

Staff do not communicate...even after IHG is involved... and the double billing is a known issue they have but the fail to correct without complaint to IHG to resolve.

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Clean the room.

By

April 14, 2017

club

Hotel is nice. Staff is friendly. Our room was never cleaned even after we asked.

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Do not book at this hotel

By

April 07, 2017

platinumelite

We booked this hotel for a wedding party. We had guests' rooms cancelled the night before arrival. We had other guests who had their reservations screwed up and did not have rooms ready upon arrival - one set of grandparents had to wait until after 7p to get into their room. Our rooms were not serviced over the weekend. the worst issue was that upon departure, several of the members of our families were double billed by the hotel and no action was taken until about a week later when people started calling them. We were told they were having a computer glitch. Almost 3 weeks later, one couple still has not been reimbursed. The hotel staff was not helpful and did not care how our weekend was impacted by our stay at their hotel.

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Great service

By

April 06, 2017

Clean comfortable room great service always enjoy my stay.

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Overnight stsy

By

April 03, 2017

Front desk friendly @ check in. Room was available for early check in. That was most appreciated and helpful.
Toilet was running upon entering room. Was able to get it to stop, however, this continued after each use. I tried to notify front desk when I departed but no attendant was available.

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Great staff!

By

April 03, 2017

I stay here frequently and have never had a problem. Always clean and very friendly staff.

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Great service

By

April 03, 2017

club

Staff was helpful and courteous, the young lady on staff at our arrival was helpful and friendly. Review my previous comments. Hotel needs some updates and maintenance issues checked more frequently.

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Dirty place

By

March 31, 2017

Someone in management needs to buy a vacuum cleaner and teach someone how to use it.

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Love your pillows

By

March 29, 2017

club

Great pillows increase the internet access and make available all day

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Poor lighting in my bathroom.

By

March 21, 2017

The light had burned out in my bathroom and the staff couldn't replace it.

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