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Holiday Inn Express London - Stansted Airport

Thremhall Avenue

London Stansted Airport

Essex

Stansted

CM24 1PY

United Kingdom

Check In: 2PM

Check Out: 11AM

Check-in Age: 18

E-mail Hotel

44 1279 680015

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London - Stansted Airport Thremhall Avenue London Stansted Airport Essex

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

3.9

based on 1377 reviews
80%
Recommend This Property

Ratings Breakdown

1377reviews

  • 5 Stars
    520
  • 4 Stars
    466
  • 3 Stars
    195
  • 2 Stars
    103
  • 1 Stars
    93

Worst HI express I've stayed in

By

October 22, 2017

I am a spire elite member staying in HI's on a weekly basis and this is first time I have ever felt the need to complain.
Stayed at the Holiday Inn express Stansted for business, arrived at the hotel at around 9 pm. Check in took over 30 mins and no apology. Ate in the restaurant, the food was good but that where the problem started. Had to queue at the bar for 15 mins to settle the bill - finaly sorted that out and got a drink. Then got challenged over the bill and told I hadn't paid, sorted that out and off to bed I went.
Tried to check out in the morning and was told that the system was refreshing and the hotel would send me the invoice. After waiting 4 days and not receiving the invoice I tried to contact the hotel over the phone, and every option i tried either cut me off or just rang out. I then tried over email and got no response, I sent a second email which again got no reply.
After several attempts I finally got through to the front desk who put me through to reservations. I finally got an invoice but it's for a different amount that has been charged to my card, the saga continues, but to be honest I don't think I can be bothered for such a small amount (£10) so I'll put it down to experience.

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My Review

By

October 21, 2017

club

Comfortable bed, and good restaurant and bar. Decent WiFi. High price for a single night.

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Stanstead stay

By

October 21, 2017

Stayed at this hotel a few times before due to flight from local airport, usually a great stay, we were not acknowledge as priority club members on this occasion not really an issue but did notice that there was no priority check in area.
Room was the usual but noticed a couple of obvious stains on the carpet which looked like spilt hot chocolate or similar, think that the cleaning staff would at least attempt to have cleaned it up, after all HOLIDAYINN have a name to protect but that is clearly a housekeeping issue.
TV would keep switching itself off so relied on our IPads for news etc, I did mention this to the reception staff as we checked out, room, bedding and bathroom all fine and for our stay we slept quite well. Would stay here again as this is the only hotel close to the airport.
One other point which niggles is it cost my wife and I each time we stay here £12 sterling to get to and from the airport, really the hotel should accommodate their clients with courtesy transport to and from the airport as this adds to the cost of the room stay, we have stayed at HOLIDAYINN Athens and they supply free transport and are quite a distance from the airport, it’s just good customer service.

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Stop over

By

October 20, 2017

A great place to stay before of after flying in to Stanstead.

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COMFORTABLE AND CLEAN AND TIDY

By

October 20, 2017

club

MY MAIN CONCERNS WERE THE ROOM SEEMED DARK NOT HELPED BY FAULTY DESK AND BED LIGHTS. THE PLACE WAS EXTREMELY BUSY AND I HAD TO LEAVE BEFORE BREAKFAST SO CANNOT COMMENT ON FOOD.

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Convenient and Excellent Value

By

October 20, 2017

Hotel is very close to Stansted and conveniently located. Good number of parking spaces The hotel is excellent value for money. The rooms are clean, good size and have comfortable beds. Staff are friendly and courteous.

Only slight negative was I noticed ( more than one occasion) the front desk could do with help , even when the poor receptionist was working at full speed with a large queue none of here colleagues ( visible in the office) jumped out to help her clear the backlog.

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Average hotel, not the best

By

October 20, 2017

club

The hotel provides what's necessary for food, sleep and drink. Nothing fancy, but convenient.
Parking is a pain - there aren't enough spaces on site.
I stayed on a Monday night in October, thought it would be quieter - restaurant is poor, would call it more a cafe.
Won't stay here again unless there isn't an option.

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Just what we needed

By

October 19, 2017

This hotel was comfortable, provided an excellent breakfast and the car parking arrangement was just what we wanted.

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Able to start our holiday relaxed

By

October 19, 2017

club

It was a good way to start the holiday with a relaxing start rather than a rush on the day of the journey.

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Perfect location for flying from Stansted.

By

October 18, 2017

club

Busy hotel, room perfect, early breakfast very good. For long stay parking you will need to move your car nearby. Transport to airport is very busy too so be prepared for an overflowing bus which can be tricky with cases.

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Good service

By

October 16, 2017

club

Basicaly good hotel. Staff were very friendly and the hotel is in a short distance from Stansted airport (shuttle bus operating every 30 min). Did not like the mattress (too soft for us) and breakfast choice was rather basic.

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Friendly staff

By

October 15, 2017

club

Warm and friendly greeting, helpful staff making the stay pleasant.

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