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Candlewood Suites Philadelphia-Willow Grove

250 Business Center Drive

Horsham, Pennsylvania

19044

United States

Registro de entrada: 3p.m.

Registro de salida: 12p.m.

Edad de entrada:21


RESERVAR EN LÍNEA O
LLAMAR AL DEPARTAMENTO DE RESERVAS

Philadelphia-Willow Grove 250 Business Center Drive

Ventaja de reservar con nosotros

  • Mejor precio garantizado

    Le prometemos que reservando directamente con nosotros siempre conseguirá el precio más bajo en línea. Si encuentra un precio mejor en otro sitio, lo igualaremos y le daremos cinco veces los puntos correspondientes de IHG® Rewards Club, hasta un máximo de 40 000 puntos. Así usted puede concentrarse en su estancia, no en su cartera.

  • Garantía de reserva por Internet

    Su habitación está garantizada.

  • ¡Sin cuotas administrativos!

    No cobramos ninguna cuota administrativa por hacer la reserva directamente con nosotros.

  • Privacidad de datos y seguridad del sitio

    IHG se toma con seriedad su privacidad y se esfuerza en protegerla. Toda la información que proporciona está encriptda y segura.

Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
83%
Recomendar este hotel

Valoración general

4.1

en base a 797 opiniones
83%
Recomendar este hotel

Ratings Breakdown

797opiniones

  • 5 Estrellas
    448
  • 4 Estrellas
    178
  • 3 Estrellas
    62
  • 2 Estrellas
    58
  • 1 Estrellas
    51

Poor Management When Problems Arose

By

09 noviembre 2019

club

I had problems from check-in onward. When I wanted to talk to a manager because the front desk was being less than helpful, I was told there was an emergency and the manager left. I was told there would be no other manager until the following day...when I will have completed my stay. I would not recommend this property at all. This is a competitive area for hotels and I have stayed in comparably priced hotels in the immediate area with much higher standards. Disappointed is an understatement.

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Home away from home

By

09 noviembre 2019

club

Great place to stay when you crave the comfort of home without the frills. My room was professionally cleaned by the actual Housekeeping manager James. which was so kind of him as he was helping out his staff on what was a sold out night. Everything was so clean and fresh.

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My stay at Candlewood Suites

By

06 noviembre 2019

Poorly maintained rooms, bo phone in 110, trash stilling room, counter not cleaned, thermostat did not work, satellite was unavailable more than available and there was no storm.

Rm 104 that we were switched too, kitchen si k was clogged, garbage disposal did not work even after it was reported. The manager on our first might was amazing.

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Great Customer Service!

By

06 noviembre 2019

club

I was allowed to check in earlier than my check-in time. However, due to renovations, my room was actually not ready when I got there. A gentleman who works in the hotel walked by as I was making my way back to the lobby. He helped me immediately and found me another room right away. I really appreciate it! Great customer service! I can tell they really care about their customers' satisfaction! I would definitely stay here again and highly recommend this place if you're looking for something with a good price and good customer service!

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Cheap but you get what you pay for

By

30 octubre 2019

club

The room had an unrecognizable bad odor. The bathtub would not drain properly and there were greasy finger prints from an attempted repair. The recliner was not working and the wall behind it was damaged.

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Terrible Experience

By

28 octubre 2019

platinumelite

No soap, no toilet paper, smoking all over. Terrible for families.

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Rude staff and unclean grounds.

By

28 octubre 2019

club

Was told im on no rent list and reson was not given. I was very respectful, quiet, paid on time, didn't damage room or and property so no clue why i would be on a no rent list. Front desk staff at night got very rude when i asked to sign up for rewards and pretended to sign me up. Two weeks later i asked her about it and she said i only recieved info on reward points once a month. She never signed me up. .
Entire upstairs stunk every day, and manager put me on a no rent list snd no reson given.

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Candle wood

By

28 octubre 2019

club

The heat was not working the room was cold, I called the front desk, the lady assumed I didn’t know how to use the heating system. The phone, dish washer and refrigerator was either not work or not working properly. Also was place in a room that needed appliances, was bothered all day, people kept going in and out my room without knocking, left my door open , noisey . It was a nightmare, especially since I went to relax after surgery. Would not recommend to anyone.

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Rest like at home

By

28 octubre 2019

Awesome staff and comfortable sleep! Secluded building and pretty property. Was really disappointed in the lack of maintenance in the rooms...or maybe my room was just all broken.

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Management of this hotel needs to change!

By

28 octubre 2019

platinumelite

I can not believe this is part of the IHG family. I have never stayed in a worse hotel. Soap and toilet paper are something one has to beg for. While some of the staff is nice, nothing gets done and the manager is absolutely terrible!

This is a terrible experience that compares to nothing else with IHG. I do not wish this to anyone!!!

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Great staff, disappointing rooms

By

23 octubre 2019

club

Room needs a huge update, floors are scratched and look dirty, toilet seat kept coming off and then came completely off during the last night. Bathroom vent came halfway off. Staff however was extremely friendly and professional

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Great service from all employees.

By

22 octubre 2019

club

My Mother and I did a get away to spend some time together. The Hotel Staff were the best aspect of the facility. The condition of the property had a lot of deferred interior maintenance. It was obviously an older hotel. I appreciated the pride the staff took in their job and it did make the difference. My Mother did feel comfortable there but I noticed many areas that could be easily improved, such as the heating and air condition system. It was not good at all! We did not like the new system of toiletries in the bath as the shower gel was empty. The shampoo and conditioner was not a good quality. There were many aspects of the interior that were shabby and outdated. The parking was ample and the lot in good condition. Overall since my Mother liked it we would stay again.

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