Rated 4.3 out of 5 by 180
Rated 1.0 out of 5.0 by 67anthony Not IHG standard
I'd like to start off by saying I stay in hotels over 150 days out of the year do to business. I only initiated this review after giving this property 3 valid attempts. Where as most would only give one. The hotel was not accommodating by no means. Early check in is an amenity granted to members of certain tier status when available. I always make it into town prior to any check in time and requested if I could have early check in even if it were only 30min- an hour from standard check in. The staff would always tell me they had no rooms and they would be ready at 3 p.m which is standard check in. each time I called starting from 12p.m to 2:30 p.m to include trips to the hotel and they would tell me the same, without phoning house keeping staff as other IHG hotels would do to see if rooms were available.To test my theory I had a friend that was accompanying me go and request a room to be checked in. He was able to purchase a room and be checked in less then 5 minutes after I walked to the parking lot to tell him to go in the hotel. This happened 2 out of the 3 stays. In addition to this on my first stay I had dirty linen, second stay I had some dirty towels and dishes, and lastly on my 3rd stay I had some dirty towels again. I choose IHG hotels because they in most cases promote a home away from home atmosphere. This was not the case here. Subpar service and bad customer service. I would normally stay at another IHG hotel 50 minutes away but I figured I would try this one because it was 12 minutes away from my work assignment.
July 20, 2016
Rated 3.0 out of 5.0 by LillySA comfortable but could improve
Friendly staff, tried to handle problems promptly.
July 19, 2016
Rated 5.0 out of 5.0 by Josh8383 Comfortable, great access to NASA Space Station
Room was clean and comfortable. Great access to the NASA Space Station. Would definitely recommend to anyone staying in the area.
July 18, 2016
Rated 5.0 out of 5.0 by RetiredGuy2010 Pleasant surprise!
Wow! Don't be fooled by the small lobby or the smallish rooms-- Behind that tiny reception window is a terrific receptionist, and the room that looks a little small at first sight is VERY comfortable and roomy. The layout makes great use of space. If you work for a living and enjoy a long hot soak in a tub at the end of the day, this place is for you. They still believe in bathtubs! There are dozens of hotels in the Clear Lake area; this one is my Number One choice by far.
July 18, 2016
Rated 3.0 out of 5.0 by EWW1 Overall Good
Was a nice stay...wish there had been a pool. Most of the service was good. Didn't realize it was an extended stay hotel until check in.
July 17, 2016
Rated 3.0 out of 5.0 by parrotheadsha Not the IHG experience I am accustomed to.
The property is supposed to be non-smoking, but the first room we were given has a very strong cigarette smell. I asked to be moved and the second room altho not as bad, still had that same stale odor. The bed seemed to be old and was not very comfortable, made creaking noise every time one of us moved.
This was a 5 day vacation and it was not very restful.
July 16, 2016
Rated 5.0 out of 5.0 by Russell R Nice Hotel for price
Clean, comfortable stay. Reasonably nice facilities inside and out in a quiet neighborhood with food places nearby.
July 15, 2016
Rated 5.0 out of 5.0 by jb99999 Overall very good
The staff was friendly.
Property is quiet.
The bed was too hard.
Air conditioning only in living area so person sleeping on sofa bed froze while people in bedroom were too warm.
July 8, 2016