Rated 4.4 out of 5 by 875
Rated 5.0 out of 5.0 by Minnie M. 1001 Great Customer Care
I really enjoyed my stay! The room was nice and comfy with good clean comfortable beds. we had a little mixup with the shuttle schedule-got the wrong information over the phone and therefore missed the bus. As soon as we told the receptionist he arranged for a cab and Holiday Inn Resort paid for it in full! The staff was extremely helpful throughout our stay.
September 20, 2016
Rated 5.0 out of 5.0 by corpsvette85 Everything to make you relax
I've been to many Holiday Inns but this one was real nice. about 2 miles from Disney Entrance. There is also a shuttle to drive you there since it could cost $20 to park. Nice big pool, Ping pong table, pool table and a Tikki bar in the pool area. Applebeees is attached to the main lobby and offered breakfast as well. I waited for school to start and booked in mid September, mid week and received an amazingly low price. However, they do add a $20 resort fee for the Pool, shuttle and WIFI which I wasn't using. Next time I plan on taking advantage of all the amenities they offer.
September 19, 2016
Rated 5.0 out of 5.0 by PoDarren Comfortable Bed and Wonderful Staff
My wife and I stayed here overnight for our honeymoon and we were VERY impressed with everything this Holiday Inn Resort had to offer. We definitely will be bringing our families back.
September 16, 2016
Rated 2.0 out of 5.0 by Freda62 Disappointed - beware the low rate!
I booked a birthday getaway for myself and had problems from check in, including:
- Hair in bathroom sink and toilet
- Dirty towels from previous guest left in bottom of closet
- Shower was lukewarm until last day, when it was just plain cold
- Pool was functional, but construction in pool area with concrete saws and sledgehammers throughout the day made it unpleasant (could also be heard in fifth floor room with doors and windows closed)
- TV reception was out at least one day
- Security gates for parking were open / non functioning for part of stay
Worst was the surprise when I checked out - they added a $19 per day "resort fee" to the bill. It's not listed on the reservation page - you have to click the fine print "see rate details" to see it. This increased the effective price of the room by 30%.
September 12, 2016
Rated 3.0 out of 5.0 by jlorsette They tried
We had a very nice check in process with an extremely friendly staff member (Monique?). I was not,however, happy with being ushered over to the "concierge" desk to get talked into more resorts and spending money. We just came from EPCOT and were exhausted and wanted to get off of our feet.After that delay, we were off to our room. The resort pool gets an "I tried" sticker. All the amenities were there to make it the resort it says it is. But everything was just dirty feeling, including the hot tub that I doubt has been cleaned in several weeks. Upon returning to our room, in a hasty rush to get the kids off to the pool to cool them off, the clothes that were thrown on the floor were now covered with ants. I couldn't seem to find the source of the ants but I assume it was from the A/C unit. I also noticed at this time a brown suspicious streak on my sheets of my bed. I called the front desk, and they immediately set to fix the problem. Both maintenance and housekeeping were extremely nice and seemed to enjoy their job. The overall room has the same old dirty feel as the rest of the resort. Had the carpet, walls windows been updated and fresher looking I would have enjoyed the stay a little more. Instead, it reminded me of a teenage spring break hotel.
September 11, 2016
Rated 5.0 out of 5.0 by Marie-Anne nice/clean/quiet room
this hotel locates in the convenience and close to Disney theme park, Universal, Sea World, Disney Springs, Premium outlet, and shuttle bus services. Also, McDonald's, Cici pizza, Uno pizza, Chick-fill-A....are all around the hotel then we can alternate our meal. Parking is safe and private. Hot tub and swimming pool are also nice and clean. Kids have movie room. The restrooms on main floor are also clean.
September 6, 2016
Rated 4.0 out of 5.0 by VolleyBallMomma Value Season in Lake Buena Vista
We were greeted as club members upon check in. Smiles and happy greetings from lobby staff. Easy check in even though we were a little early to the hotel. Staff was excellent through out our stay. Pool is grate. Applebee's restaurant was a great option for dinner, but be careful with the drinks as they charged 3 times the going rate when compared to our local Wisconsin Applebee's.
September 1, 2016
Rated 4.0 out of 5.0 by NullNullNull Clean. Fast Internet.
Staff was very polite, very professional, but not particularly friendly or warm. Room was immaculately clean though starting to feel a bit dated. Blazing fast internet. Restaurant was outsourced to Applebee's and room service ended too early in the evening to enjoy a bite before bed. Overall, not a bad hotel by any means but simply not a place for me. Location GREAT for all the Disney fun and ease of access to interstate.
August 31, 2016