Rated 4.3 out of 5 by 130
Rated 5.0 out of 5.0 by MRinTX A Home Away From Home
Excellent customer service. Wonderful honor-system with the store. Well stocked kitchen in room. Gym had better than average equipment and work-out tools. Laundry had complimentary dryer. Good night security. Good community building events with "free nachos", "free hot dogs", "free cookies" for guests. Nice hang-out BBQ patio on the side of the hotel (heavily used by guests after work), close proximity to restaurants, stores and major freeways.
May 6, 2016
Rated 3.0 out of 5.0 by CKH16 There's room for improvement
The property itself is near restaurants/shopping, has a large complimentary parking lot, up-to-date furnishings, and the front desk staff was friendly. However, they did not have the room with 2 beds that I booked available upon arrival. They attempted to alert me by phone the morning I arrived, but the time to let me know was when I made the reservation, not when I had no choice. I appreciate that Candlewood staff adjusted my room rate for all 3 nights, but we didn't appreciate the inconvenience in needing to unpack/pack/unpack. In addition, they mentioned that when they moved us to the booked 2-bed room, they'd follow my request for a room closer to the elevator/entry-way. The 2-bed room they moved us to was ONE ROOM closer to the elevator. Why even mention our request for a room closer to the elevator when it was only 1 room closer? In addition, the sink stopper did not close all the way in either room, but I did not mention this to the staff. Housekpg. needs to make bldg. management aware of issues like this before guests arrive. Last, it would be good if they'd have more bananas available in the Cupboard.
May 1, 2016
Rated 5.0 out of 5.0 by kstravels Excellent hotel in Pearland
We were very pleased with the hotel location, close to many restaurants and Tom Bass recreational park. It is also only 25 min from Downtown Houston where we needed to go after check-out for the theater play. The room was very nice, with a very large bathroom (big plus!), excellent quality towels and very comfortable beds. The room was facing large trees in a greenbelt and very quiet. Highly recommend this property for anyone who needs to be close to Pearland/Missouri City.
April 27, 2016
Rated 5.0 out of 5.0 by mattsreview good location, great staff
Hotel was easy to find and very clean. Staff members were very pleasant to be around. Social night was a nice touch. Room was very dark at night and channel selection was excellent.
March 7, 2016
Rated 3.0 out of 5.0 by Redbo19 Not a very Nice Hotel
I wouldnt stay at this property again. The rooms were dirty and the crowd was loud. It was hard to get adequate rest.
March 5, 2016
Rated 2.0 out of 5.0 by Debijen New Management?
I do not know what happened to this hotel. Previous stays were great; this stay was horrible. The furniture was dirty with sticky smears on the bedside tables. The front desk staff was unfriendly and actually rude when I asked to borrow the full-size coffee maker. One of the staff said "there's a coffee pot in your room already." I didn't feel like I had to explain myself especially with the tone used. We were placed in the only smoking room on the first floor which was unacceptable. I felt I was treated like an unwanted guest because I was not a construction worker. The parking lot was FULL of construction vehicles and people went in and out of the side door (which was just outside of our room) all night long. It was a bad experience and we will NOT be back!
February 20, 2016
Rated 4.0 out of 5.0 by war2112 Nice and clean
The hotel is clean. The area is quiet. The amenities are nice. The only real thing is I could not seem to get the temperature of the room right.
January 25, 2016
Rated 5.0 out of 5.0 by cwoods7131 Great Stay
Great stay staff is great hotel is clean and quiet good price.
January 16, 2016