Rated 4.7 out of 5 by 930
Rated 2.0 out of 5.0 by donealready Perfect Beach - Poor Service and Rooms
I stay at Holiday Inn and Holiday Inn Express often when I travel for business. The reliably comfortable beds, decent quick breakfast, reasonable rates, and widespread locations make it a predictable and good enough choice. I've never stayed at one for leisure though. When taking my wife away to the beach for her birthday weekend, the only thing left available in Pensacola was the HI so I thought we'd take a chance. In fairness, the beach in Pensacola is exquisite and the pool at this hotel is nice - however, they were constantly out of pool towels. Restaurant is shabby and, since they have a restaurant, there weren't the usual breakfast buffet options that HI and HIE usually offer. Staff was friendly enough but ambivalent about service. We requested a couple of extra pillows on three separate occasions over our two day stay and they were never brought up. As a rewards member I requested, and was granted a late check out. Maid still barged into the room at 10:30 - surprising us naked - and then shouted that no one told her. Room had an uncomfortable plastic couch and the coffee maker was placed too high for my wife to reach - which was a moot point since the coffee is undrinkable. We had to request an ice bucket since none was in the room, The cooling system also came on at irregular intervals all night and was very loud and disturbing and did not have the option of a continuous fan cycle - this meant we were awakened every hour or so by the loud fan suddenly turning on. In short, for the exorbitant rates, it was embarrassing - to me for suggesting it and to my wife for being taken away for her birthday to such a lackluster place. For now, I'll probably continue to stay at HIE locations for my business travel needs but I seriously doubt I will ever return for vacation purposes.
September 21, 2016
Rated 5.0 out of 5.0 by Bigger Jim stay at the beach
everything was OK....what you expect from a Holiday Inn.
September 20, 2016
Rated 5.0 out of 5.0 by MamaBearBlue3 Beautiful, Accommodating, Comfortable!!
We loved our romantic time at this resort. We would love to bring our family to experience it also. It is beautiful. We were able to enjoy the ocean, the lazy river outside pool, and they even have an inside pool for rainy days, (Which we did not need.) The rooms were plenty roomy, beds comfortable, and soft, clean linens. We ate dinner in-house and it was delicious. I am not exaggerating when I say that the staff were extremely friendly and accommodating. We absolutely loved it.
September 18, 2016