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Rated 4.2 out of 5 by 208 reviewers.
Rated 3.0 out of 5.0 by Comfortable and convenient The Hotel is hard to navigate to, but once there, it was nice. However the parking lot at night can be a little bit scary, and you feel like you're in a scary movie, but once inside the hotel you feel safe again. Great location but wish it was closer to Wurzbach then its current location. September 20, 2016
Rated 5.0 out of 5.0 by Comfortable and great service. Comfortable suite, great service, many ammenities. I recommend it. September 20, 2016
Rated 2.0 out of 5.0 by Hard time getting room even with confirmation number Had a hard time getting room even with confirmation number. September 19, 2016
Rated 3.0 out of 5.0 by San Antonio Candlewood Not bad. Room was unkept. Replacement room did not meet our reservation of non-smoking room August 22, 2016
Rated 1.0 out of 5.0 by Needs cleaning The place was quite dirty. There was trash and used towels in my room upon my arrival. The hall way smelled horrible, and who ever burnt the food you could smell it all the way down the hall. When everyone walked on the floor you could hear it and feel it move. August 13, 2016
Rated 2.0 out of 5.0 by Reeks of smoke, cleanliness was an issue I was sadly disappointed in my stay here. Thankfully it was only for one night. The entire hotel smells like perfumed smoke, as if they are trying to cover up the smoke smell, but not being successful at it. My non-smoking room smelled like smoke, and when I got my suitcase home, I had to wash everything and air out the suitcase itself for 24 hours. I found the room's cleanliness to be sub-par, dust and tissues left in the corners of the room. Also found dead bugs on the counter in the bathroom. Water pressure was not great either. Microwave did not have turntable, so it was effectively useless. Front desk staff was courteous, but you could tell she was overwhelmed. The pool area was nice, I found the bed to be comfortable, but breathing difficult b/c of the lingering smoke smell. I won't be back to this one, and I was surprised the reviews were so different from my experience! Not sure what happened here, but the hotel needs to be brought up to standard. This place is about 2 stars below the typical Candlewood Suites, and I have stayed at many of them - I even lived in one for 3 months when my new home build was delayed. August 8, 2016
Rated 4.0 out of 5.0 by Great Hotel/OK Staff Once we checked in it was very good. However, we waited in line for quite a while. Others were taken care of us before we checked in including those on the phone. We felt that we were being a burden on the host to have to check us in. Other than that it was a great stay with nice clean rooms. August 5, 2016
Rated 3.0 out of 5.0 by Bugs During my visit there were bugs in the bathroom and the cleaning lady left her hair on the sheets and pillows. August 2, 2016
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