Rated 4.5 out of 5 by 124
Rated 2.0 out of 5.0 by Filipinas50 Loud Noise from Room Upstairs
There was a constant thumping noise as if a large person was walking that was coming directly from the unit above me, also there were no towels in the gym when I used the threadmill and the front desk clerk got upset when I ask for one after my workout ... There was a sewer truck that would constanly park for a long time in the parking lot area near our window for some reason other than draining the reservoir ...
October 3, 2015
Rated 4.0 out of 5.0 by coonya Great Suite
The lobby area does not do this hotel justice. The rooms were very large, very clean, and very comfortable. Furniture and kitchen appliances were new and clean. Very close to many of SD's great attractions. Overall, a very comfortable stay.
September 25, 2015
Rated 5.0 out of 5.0 by nanacindykaye Comfortable stay
Michelle was a great help when we needed a late checkout. My only complaint about the room was the carpet. There was a lot of dust in the corners. With the dark color of the carpet, it was apparent that it hadn't been thoroughly vacuumed in awhile. Everything else was very clean and comfortable.
September 23, 2015
Rated 4.0 out of 5.0 by nana.cindy Great customer service
Michelle at the front desk was extremely helpful. When we overslept and couldn't get out before checkout, she didn't even hesitate to tell us to not worry. She had a great attitude and was very friendly.
I would have given the hotel 5 stars overall, however the carpets were not very well vacuumed. Maybe I'm just too picky, but when I see dust bunnies in the corners and evidence behind the night stands and dresser that it hasn't been vacuumed in awhile, it tells me that the housekeeping people are not being thorough. This is no reflection on the front desk as I didn't report the issue. The bathroom was very clean and the linens nice and fresh. I appreciated the full kitchen with a large refrigerator. We like to bring our own drinks and snacks.
September 20, 2015
Rated 5.0 out of 5.0 by Nayani Full Kitchen big plus
as we are vegan and from india, we like to cook our own food. full kitchen in the rooms were big plus for us. we wish there are more utensils and other cooking items available. but we were happy that finally we found place that cater our cooking needs.
September 18, 2015
Rated 2.0 out of 5.0 by marcf353 Not a great stay
The Good:Conveniently located, spacious room, friendly staff.
The Bad: Smelly room, run-down condition.
The Ugly: Ants were in bathroom and crawling on me in the bed.
September 10, 2015
Rated 5.0 out of 5.0 by none of your b Enjoyed my stay
Michelle and Tammy are two of the greatest front desk people I have ever dealt with. The two bed room suite was to die for. If ever I am back near San Diego Old Town again this is where I will stay.
August 26, 2015
Rated 4.0 out of 5.0 by adzab excellent front desk staff
Front desk staff is very helpful every time. Addresses any issue asap and very pleasant to talk to.
August 18, 2015