 宾客评论
我们收到的每一条评论和打分都会经过验证，以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
94%
推荐此酒店
整体体验 4.6
94%
推荐此酒店
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宾客评论
我们收到的每一条评论和打分都会经过验证，以确保我们展示的全部是由真正入住过酒店的客人提供的信息。
94%
推荐此酒店
整体体验 4.6
94%
推荐此酒店
|
Excellent customer oriented team
ByBigJ
2022 九月 30
We had a wonderful stay.
Well maintained property and exceptional staff, always go above and beyond to make our stay comfortable. A small incident happened during breakfast, staff quickly corrected and offered additional help as well.
Can’t wait to come back again.
Maybe need one warm blanket, it was thin
ByDr.Go
2022 九月 25
In night time it was little cold due to thin blanket. Maybe need one warm blanket to keep in wardrobe.
2 years years ago it was with folder with all hotel information and paper and envelope, it year you removed,
maybe due to Covid-19.
otherwise the room was excellent air condition and clean and perfect view.
Also all staffs in reception and entrance were high class altitude.
Excellent hotel near transit and amenities
ByShinjukuMatt
2022 九月 03
It’s attached to a mall near major subway lines with easy access to both airports and lots of local food
Concierge Service
ByLlegend22
2022 九月 01
Overall customer service was exceptional. Most notable experience was with one of the staff member at the concierge desk. She was very kind and showed genuine desire to help us with planning activities in Korea. I was so impressed.
Intercontinental SEOUL COEX in 2022 summer
Byallotraveler
2022 八月 31
It was so nice and memorable to stay at Intercontinental Seoul COEX in Aug. 2022. It was so hot in Seoul and this hotel was a oasis to relax in the middle of travel. The location was so convenient as to take subways and shop around at the Mall and Department store. Most of all, it was very nice to take a walk in the temple in the morning.
Great Bed
By
2022 八月 29
Over all everything was good
Next time I will be there too
Great location and friendly staff
ByPhyzx209
2022 八月 26
We booked 3 nights stay. I was told that we would be getting a complimentary upgrade with views of Bongeunsa temple. You could barely see it but I imagine it would have been better than some of the other views. Because of the structure of Coex and the position of this hotel, you may be assigned a room with views overlooking several dozen industrial rooftop fans. Because we had a 1 year old infant with us we didn’t venture too far out. Getting to Coex was a bit of a hike. It would be nice if there were shuttle services (maybe there is?). Given the price point, this place is well worth the stay.
Good property , poor customer service standards
ByRaj2307
2022 八月 24
I stayed 4 nights at this property that had high quality of hygiene standards but extremely poor customer centricity. I am a IHG platinum member but the check seemed rather incongruent to the status. The check-in counter was manned by a rather junior staff member and the platinum counter was left unattended. The only thing that the staff kept highlighting was that this stay would not be eligible for points as it was booked thru an online booking site. Strangely i do not recollect this clause being mentioned by IHG. The next day, i went for a drink to the Bar at 10:30pm to utilize my complimentary drink voucher only to be told that the bar shuts at 10pm. The hotel acknowledged that this has not been called out anywhere including at the bar. Rather astonishing that a 5 star hotel has the lobby bar shut and 10pm without a clear call out of the same. The hotel seemed to be run mechanically without any empathy with no event attempt being made to delight the customer.
Good staffs and comfortable beds
ByLovecoexintercon
2022 八月 22
Welcoming staffs were very gentle and showed good manner. Room was little bit old but well managed.
Kind staffs, comfortable room, and quality services
Bysolace098
2022 八月 14
It was wonderful to stay Intercontinental hotel Seoul Coex for my trip. Staff members were very kind and well prepared to serve customers. I felt welcomed and stayed without a problem. I'd definitely come back to stay there and recommend anyone who will visit Seoul, South Korea. I'd give the hotel the top rank among the hotel I've ever stayed. Thank you!
Professional, Experienced Team at COEX Inter!
ByMK689
2022 八月 09
Excellent services from entire team~ but especially to Aiden at Front Desk. His service, manner, was very warm, professional, and welcoming! The entire Team is experienced and knowledgeable without wasting visitors time! The service, location is excellent! Classic hotel and Sauna GYM excellent! One of the Trainers at the gym, named Jin Jeong Han had the best service attitude and voluntarily helped me with the gym equipment and training! That was so meaningful and valuable to me, thank you to his commitment to excellence for customer service! Wow! The service standard at this hotel sets this classic hotel on the top of Seoul’s BEST hotels!
Strongly recommend
Bydieselwjk
2022 七月 28
I always stay at this hotel when I visit Korea. Strongly recommend if you want to stay at a top-notch hotel.