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InterContinental Muscat

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Hotelbewertungen für InterContinental Muscat
Gästeberichte
Jeder Bericht und alle Bewertungen, die wir erhalten, werden überprüft. So stellen wir sicher, dass nur Berichte von Gästen veröffentlicht werden, die tatsächlich im Hotel übernachtet haben.
82%
Dieses Hotel empfehlen

Gesamterlebnis

4,1

auf Basis von 546 Bewertungen
82%
Dieses Hotel empfehlen

Ratings Breakdown

546Bewertungen

  • 5 Sterne
    266
  • 4 Sterne
    152
  • 3 Sterne
    60
  • 2 Sterne
    37
  • 1 Sterne
    31

An old classic in need of a refresh.

By

25. September 2016

platinumelite

The first international hotel built n Muscat, it is now in need of an urgent refresh.The rooms are old and small, there is no kids club and the playground have limited timings (closed at 6, when it was finally possible to use it due to the daily heat). The pool is very nice, as is the food a Trader's Vic

Veröffentlicht vonHotelStaff
26. September 2016
Dear Almayer, Thank you for taking the time to share with us your comments. Your feedback is of great value, and will be taken seriously. I am happy to inform you that the hotel will be undergoing a significant uplift very soon, which will include the rooms and other major areas within the premises. Your comments about the kids area are also very valid, and we are currently working on a permanent solution where the playground can be fully open, regardless of the heat. I am glad that you were able to enjoy our pool facilities and our award winning restaurant Trader Vics. We genuinely hope that we will have the opportunity to welcome you back in the future. Until then, We remain, sincerely yours Michael Jabbour Hotel Manager
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Staff are the best

By

23. September 2016

The hotel is showing signs of age but i understand this is being felt with in the near future. the staff made us feel very welcome and treated us very well.

Veröffentlicht vonHotelStaff
26. September 2016
Dear Armitage John, Thank you for sharing with us your valuable feedback. I am very pleased that our colleagues did a great job in making you feel at home, and the service provided was up to expectations. I am also very pleased to share with you that the hotel will be undergoing a significant upgrade in the near future, as you mentioned. We hope that we will have the chance to welcome you back, assuring you even better experiences in the future. Best regards Michael Jabbour Hotel Manager
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Comfortable and great service

By

18. September 2016

club

The quality of stay was good but not satisfactory...Should be updated...The rooms,toilets and surroundings were outdated and should be refurbished...The food options should be better and value for money...

Veröffentlicht vonHotelStaff
19. September 2016
Dear Kev.., Thank you for your comments in regards to your stay at the InterContinental Muscat. Your comments are taken seriously and you will be happy to learn that the hotel is under process of a major uplift which will include areas you highlighted. Some of the enhancements you may have detected during your visit. We apologise that our restaurant choices was not up to your expectations and our culinary team led by Chef Pascal will continue to improve selection, quality and respectively the value. We do hope that you will visit us again in the near future and enable our team to be at your service. Until then Sincerely yours, Michael Jabbour - Hotel Manager
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Services are really bad

By

17. September 2016

I cannot imagine this is Intercontinental chain because when you think about the Intercontinental the first thing will come in your mind is services which is not available i this hotel and not caring attitude at all except breakfast was good and staff was also good.

Veröffentlicht vonHotelStaff
19. September 2016
Dear Kash1, I am sorry to learn that our team was unable to deliver the InterContinental experience our brand is known for. Your comments especially being a IHG Spire member are most valuable and assists us in detecting any loopholes. Guest service is one of the pillars of our brand which in your case the team failed. Please accept my sincere apologies for the inconvenience caused not living up to your expectations. Be rest assured that we will do the utmost best to improve and we are able to welcome you back to the beautiful destination Muscat. Sincerely yours, Michael Jabbour - Hotel Manager
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Best hotel in the area

By

17. September 2016

The minute you walk in to this hotel you get a feeling of serenity and luxury. Staff is very friendly and courteous. The hotel provides everything you can think of for your needs.

Veröffentlicht vonHotelStaff
19. September 2016
Dear zizoo999, Thank you very much for your positive comments and we are pleased to learn that the InterContinental Muscat team delivered a memorable stay with us. Certainly we are proud about each of our individual team members exceeding your expectations. We are looking forward to welcome you back in the near future indulging in our services. Sincerely yours, Michael Jabbour - Hotel Manager
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Needs new management and training for staff

By

16. September 2016

This hotel is ok, but definitely not great. The staff didn't seem to know what was going on. When I made the reservation I was asked what time I would be checking in. I arrived 1.5 hours late and my room still had not been cleaned. I was told no baby cribs were available that day even though it was 3:30 in the afternoon. Instead they offered to bring an extra bed. When I arrived in the room, there was already a crib present. Then the extra bed arrived.... Like I said, no one new what was going on. The toilet didn't flush. The concierge never answered the phone and wasn't at the desk. The breakfast was ok, but not great. What was nice about his hotel was their pool. Really good for kids. The beach is right outside the gate of the pool, so really convenient, however, the gate closes and is locked at 7pm, so no night walks on the beach. There is also a really nice spa and exercise room attached to the hotel. It is a private health club but hotel guests have access. There is also a restaurant (Senior Pico) in the hotel that has been closed for 3 years, but is still listed in their welcome guide. Really? Time to update! Not the typical Intercontinental experience, but also cheaper than the Crowne Plaza in Muscat. Also, compared to the Crowne Plaza beach, the Intercontinental has easier beach access. The CP has several steps to go down, so with small children it can be challenging. But the CP has a quiet private beach. The Inter shares a public beach, but it is not crowded.

Veröffentlicht vonHotelStaff
19. September 2016
Dear Nate, Thank you very much for your comments and I apologise for not being able to deliver a seamless service as you outlined. Clearly there was a lapse of communication in regards to the Baby Crib/ Extra bed and the team wanted to ensure you have the bedding for your family as requested. We appreciate your comments on the Senior Pico which has been converted years ago as private venue however maintaining the venue name. Great to learn from you that your family enjoyed the leisure facilities and the gate to the public beach is closed after 7 pm to ensure our guests are remaining in an undisturbed safe environment. You may be thrilled to learn that the hotel is currently planning a major improvement plan which covers rooms, restaurants and recreation areas truly enhancing our guest experience going forward. We hope you would visit us in the future to benefit and would be delighted to welcome you back. Sincerely yours, Michael Jabbour - Hotel manager
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Not bad....

By

15. September 2016

club

good location, good staff, good facilities but slow housekeeping as said by the housekeeping guy himself over the phone.

Veröffentlicht vonHotelStaff
20. September 2016
Dear Farhan, Thank you for sharing with us your comments. I truly appreciate the feedback about our colleagues, and am pleased that you enjoyed the facilities and location. Rest assure that I have addressed the housekeeping matter to the concerned, and proper coaching and action will be taken to make sure there are no shortfalls in the future. I thank you for your confidence in us, and look forward to welcoming you back in the future, where will do our best to fulfill your expectations on all levels. Until then Best regards Michael Jabbour Hotel Manager
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Another great stay

By

07. September 2016

platinumelite

Once again thank you to the staff at the Intercontinental Muscat for making my visit a pleasure a lovely break from work.

Veröffentlicht vonHotelStaff
08. September 2016
Dear Gr4h4mC, Thank you for sharing with us the wonderful comments, and for expressing your gratitude towards you latest stay with us. We are very pleased that you continue to enjoy staying with us, and hope that we will see you again soon. Best regards Michael Jabbour Hotel Manager
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Comfortable extended stay

By

24. August 2016

I had an excellent stay in a room with a beautiful sea view. While the rooms were a bit dated, the staff were always pleasant and accommodating towards our unique situation. I especially enjoyed the extensive breakfast selection, the fitness facilities and the proximity to the beach.

Veröffentlicht vonHotelStaff
26. August 2016
Dear Delta245, Thank you for your excellent scores and it encourage our team to deliver memorable events when visiting Oman and the InterContinental Muscat. You are right that we are an historic building with a special charm, however pride ourselves with a central location nearby the Oman waters, lush green gardens, exciting pool and recreation areas, stunning restaurant and bars special tailored towards our guests. We hope to be able to welcome you back and until then remain Sincerely yours, Michael Jabbour - Hotel Manager
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Great Service

By

21. August 2016

club

Cleanness, good environment, staff are friendly, knowledge of business, excellent food

Veröffentlicht vonHotelStaff
22. August 2016
Dear FaridFAB, Thank you for your comments and I am happy to read that the team was able to deliver a InterContinental experience. Especially we are delighted to learn from you that our efforts in enhancing the product and the employees were able to assist with friendliness, attentive service and excellent food. Don't miss out on visiting Chef Andrea Bressan at the Tomato restaurant on your next stay as he will launch his new menu shortly. Sincerely yours, Michael Jabbour - Hotel Manager
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Nice hotel

By

20. August 2016

If your room is mountain view facing, you will also be facing a construction site, and the noise is terrible.

Veröffentlicht vonHotelStaff
22. August 2016
Dear dxb123456, Greetings from the InterContinental Muscat and we appreciate your kind comments. Muscat center is currently enhancing its look with new facades, extending the Royal Opera house, develop new road, shopping infrastructure and green areas. We apologize if the surrounding noise disturbed your experience of your stay. We have taken highest priority in preventing any guest disturbances however nearby buildings or constructions are unfortunately not in our hand. We hope that we can welcome you in the near future as the developments are on final stages. Sincerely yours, Michael Jabbour - Hotel Manager
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old rooms and infected with fungus and mould

By

20. August 2016

platinumelite

Hotel needs renovation! It has not changed since the first time I stayed there over 15 years ago. My clothes and all personal belongings were infected with mould and fungus and it was not the first time it happened. Please update your hotel. It's a shame for such a beautiful location!

Veröffentlicht vonHotelStaff
22. August 2016
Dear SamDxb, Firstly let me apologize for any inconvenience caused during your recent stay. Thank to your comments we were able to activate our preventive service to avoid that other travelers would experience the same. We are happy to share that we are currently working on a enhancement project and I am certain it will enhance the InterContinental Muscat and please many guests going forward. Sincerely yours, Michael Jabbour - Hotel Manager
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