 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property
Overall Experience 4.6
85%
Recommend This Property
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Good location wih minor flaw
ByCarnation
16 May 2022
InterContinental: Residences Chengdu City Center has a good location - not far away from Chengdu's business & shopping center, as well as hospitable restaurant staffs. It would be better if you could keep the food with breakfast warm.
性价比高，房间宽敞
ByJoseph
07 October 2021
地段好，房间宽敞、干净，空调位置分布合理，楼层比周围高就显得私密，性价比高！
服務很好。
By賣間久裡代
23 September 2021
值得推舉，服務和餐飲都很好。酒店的前台人員值得表揚，推舉該酒店。酒店位置也很方便。
Sehr empfehlenswert fuer Long Stay Guests
ByChap
03 September 2021
Das Hotel bietet fantastische Bedingungen sowohl fuer kurze Aufenthalte als auch fuer Long Stays. Ich wohne schon laenger hier und bin ueberrascht, wie das Management und das sehr freundliche Personal es schafft, selbst bereits hervorragende Bedingungen und Leistungen staendig zu verbessern.
ホテル側のお客様サービス向上姿勢
ByKazu
02 September 2021
ホテル側の長期宿泊者への色々なイベントを開催してホテルの付加価値を高めている。ただ単に宿泊するだけでなく余暇の使い方・趣味の幅を広げる後押しがある。
例えば、ヨガ教室の開催やホテル主催のワインパーティ等
他の宿泊者とのつながりを深めるきっかけづくりの種まきを
行ってくれている
Very Generous Hotel
ByStan
10 August 2021
As a platinum ambassador during this stay (soon to be spire ambassador), we really appreciated the generosity of the hotel. They provided a complimentary double upgrade to a junior suite and this is the only Intercontinental hotel that has ever proactively offered complimentary breakfast for two. Also, the room and bathroom were very clean. Housekeeping did an excellent job with that. Thank you to the friendly staff members. Everyone we encountered whether in person or on the phone were really nice and friendly.
A near perfect stay
Byalamanga
23 July 2021
Great location in the city center. Room is well prepared and taken care of. But the dinner sets came with the reservation was disappointing. Could be impacted by the event held that night at the hotel with all catering staff gone for the event. The restaurant made it up next day with a la carte service.
Water leakage after shower was a nuisance which was quickly repaired.
地理位置好
ByDong
02 July 2021
成都市中心的第一家洲际，位置很好，工作人员也很亲切。唯一一点就是希望能增加24小时的客房送餐服务。
员工热情、和善，周到，房间舒适，床很舒服
By
01 July 2021
没有入住就接到了酒店小姐姐打来的确认电话，感谢财务总监Annie Wang的慰问卡片。前厅的小姐姐热情的招待，一切都那么的随和自然，非常温暖。
A unique suite experience in Chengdu
ByTimeGeographer
07 June 2021
Pros: As a platinum member, I was offered to upgrade to the city view room. The room was spacious with a fully equipped kitchen (e.g., washing machine, fridge, cooking and dining sets). This type of suite room and setting can be often seen in the US but is very rare in China. The swimming pool was clean and had a unique starring ceiling. The hotel even had a massage room and a billiard room both of which were complementary to the guest.
Cons: I must say several items can be improved. (1) Breakfast was mediocre. There were not too many varieties and the sitting area was limited in space and was crowded. I believe the hotel used too much space on other facilities, such as the business center, on the dining room floor (7th). The space utilization could be improved. Also, it is suggested to introduce some local foods, such as Guokui and Dandan Noodles, to the breakfast. (2) When I checked into the room, the fridge had a water leak and then I called the front desk for a fix-up. It took them about an hour to came to the room and check out the water leak. (3) There was no hot water in the men's changing room on the swimming pool floor (6th floor)! I went to the pool for two consecutive days and the hot water issue was not fixed at all! Can you imagine a decent hotel's changing room has no hot water?? I believe both issues (2) and (3) were management issues.
地理位置很好方便，附近吃的也很多
BySara
30 May 2021
方便一家人和朋友一起出游，地理位置很好，到景点都很方便，附近吃的也很多，下次到成都很住这。
Attentive staff
ByTuakee
25 May 2021
All good hotels have the hardware but outstanding ones differentiate by having great staff. Chengdu Intercontinental is exceptionally well run with attentive staff.