 Guest Reviews
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95%
Recommend This Property
Overall Experience 4.7
95%
Recommend This Property
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Below standards stay
ByKyle
2022 五月 08
This hotel location is off the grid; distance from central.
The hotel parking lot entrance has no bell the assist with luggage
No elite recognition or preparation to welcome elite member
The lack of hospitality, staffing, and cares
The room shows aged
Absolutely no concierge staff
Not sound proof or sound reduced room; very loud noise coming from the rain or from the nearby room’s opening/shutting doors, toilet and other activities’ noises can be heard from within the room affect sleeping experience especially if you are a light sleeper.
Most Mediocre IC visited
ByKyle
2022 五月 03
- no elite recognition and welcome at checkin & personalized service.
- no bellman to assist with luggage at the time of my arrival
- lack of hospitality
- no concierge staff at a five star hotel (first IC that has no concierge staff)
- Quynh/Quyen and Tien tried their best to assist with navigation and went out of their role to be my concierge of the day. Kudo to the 5* efforts but 2* for the untrained service quality provided.
- Window Glasses are not sound proof and very noisy with the rain.
What a fantastic property!
By45094931
2022 五月 01
I stayed at the Landmark72 for one night to check out the area while I was in Hanoi, booking a “junior” or corner suite and was seriously wow’d by this property!
Huge, elegant lobby, helpful check-in staff, stunning and spacious suite – and then I saw the club lounge! Wow. Probably the largest hotel club lounge I have ever been to in my life. The afternoon tea was table service high tea style – something you’d pay a million dong for at other comparable hotels. Evening canapés were delicious.
It was my partner’s birthday on check-out day, and the stuff must have noticed from her passport on check in, and send up a lovely gift voucher for a free cake at the lobby bakery; we didn’t use it but a lovely thought that made us feel valued as guests.
Overall, I couldn’t recommend this hotel highly enough. I will definitely be back the next time I’m in Hanoi.
Good Experience
Byこうじん
2021 十二月 17
I could stay to 2 King Bedrooms Ambassador Suite by alone in this time.
It was luckly for me. Due to I could concentrate to my job under silent situation.
The room amenities was also quite good. The room view also.
Especially , I preferred the bath-room. (size and shape)
I could be relax in the bath much for resting my head and brain.
If possible , I hope that I can get the chance to stay this room again.
There was the small problem.
The WiFi in the room had stop many times.
and , I don't know the reason but the TV of bed-room power-supply has also stopped suddenly before check-out time.
Anyway , I can recommend this room to others strongly.
Excellent staff
ByRoman holiday
2021 十二月 04
The staff are all extremely well trained at this hotel and everyone spoke excellent English. Was a points stay so didn't try the hotel food. Nice, well equipped gym on the top floor with no one using it during my stay. Rooms are on the top few floors of Landmark 72 so all had a great view.
Comfortable bed and great service
By
2021 十一月 30
Super fast and well prepare for the Check-in at 2am. I arrived to hotel after long trip and my son really falls as sleep. We get the room less than 5 mins with providing info
Wanna be back
ByTomy
2021 十一月 29
So good. Thank to ms Linh and her team on beverage counter surported my children so well. Thanks sale team also.
BEST STAYVACATION IN HANOI
ByArt Teacher
2021 十一月 02
Many Thanks to Mr Patrick and the Staff at the ICH in Landmark 72. It is a city property with GREAT HEART and always beautiful flowers. The Staff gives this place SOUL!
Awesome hotel!
ByKschneider
2021 九月 05
Wish I could have experienced the pool! Food awesome! Room awesome!
Great Service
ByRiley B
2021 八月 29
Great staff and his the best views in the city. This place also has a nice indoor track b
Hanoi
BySammy Samson
2021 八月 29
Overall great resort, beds are pretty firm, but the service was great and the food was great
Bo
ByVictor1118
2021 八月 18
Outstanding services. Staff are really kind and always greeting you with your name.