 Guest Reviews
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94%
Recommend This Property
Overall Experience 4.5
94%
Recommend This Property
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Great stay under COVID quarantine conditions
ByHonoluluTattoo
14 November 2020
Terrific overall service during the initial 14-day period of my stay under Government of Vietnam mandated COVID quarantine. The hotel was extremely well prepared and responsive, to include transportation from the airport, hotel checkin/out, and mandatory COVID testing and twice daily temperature checks. All COVID quarantine guests were segregated from other hotel guests in a separate overwater pavilion -- a winning idea for the safety of all hotel guests. I especially appreciated the hotels willingness to accept food deliveries from outside restaurants, deliver the food to my room, and add the cost to my bill.
environment of accommodation
ByYama
10 November 2020
It could be just seasonal matter, there are much mosquito. If there were net door on windows, it would be much convenient.
ホテルスタッフ
Byカルロス
10 November 2020
ホテルのスタッフの方々が宿泊者のサポートを一生懸命されていたと感じました。英語力の改善や、依頼されたこと以上に何が出来るか等細かい部分への気配り改善の余地があると思います。
舒適寧靜的水上房(美麗湖景)
ByJeremy
04 November 2020
喜歡的項目
1.員工親切/熱心
2.早餐多元豐富/美味
3.景觀美/安靜...
不喜歡的項目
1.毛巾過漿有點僵硬，且似乎反覆送洗有點發黃，無固定汰換
2.廁所沒抽風
One of my favorite pleases to stay
Byamiad
03 November 2020
I stay here when I have the chance and need some peace and quiet. One of my go to places for relaxation and quiet
Dated property
ByAshard
20 October 2020
This place needs a refurb, you think you are getting a standard Intercon you will be disappointed. Location is fantastic but thats all there is to it. I feel cheated i had to use my points on this property.
Nice view
ByHF29
19 October 2020
Nice view and staff maybe need to training more and to take care customer initiative., some of them are excellent.
很棒
Bypatrick
12 October 2020
非常好的3周入住体验。由于在隔离期在该酒店度过了两周。后面又搬到酒店的主楼住了一周。西湖洲际酒店很棒
it is still perfect as before even during this pandemic period
ByLengthen
07 October 2020
it is still perfect. even during this pandemic period. staff are warm.
it is sorry to hear that some of the staff who I knew have left, kind of sad, but...
all the employees work very hard and service us as warm as usual. it is great.
Enjoyed the stay with minor issues
ByAlan
02 October 2020
I used to have great experiences staying at intercontinental Westlake but didn’t have the same magic moments. Partially due to covid which is no fault of hotels. Without additional guests the place was too deserted. Also, no sense of paying pavilion prices when there are so many mosquitoes out in balcony.
Also, I am a gold member of IHG and was surprised that front desk didn’t offer upgrade when there are so many empty rooms. Front desk did offer to change room of the same class.
A lovely hotel after hard working day
ByTran Thu
30 September 2020
I get relax with a beautiful lake view room.
Wake up with nice breakfast, multi choice even in limited visitors during Covid situation.
Very nice and quiet place for staycation
ByLuti
29 September 2020
Very nice view of Westlake. We can sit for the whole day at the balcony with the Panoramic view of Westlake. Very good service and suitable for anyone finding somewhere to relax with good service. The food at the breakfast is also delicious. Thanks