 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property
Overall Experience 4.7
96%
Recommend This Property
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A great location with a superb staff
ByPacific130
13 May 2022
I arrived late, the hotel arranged transportation for me, me by a very professional staff, even at 1am. This is the best place to stay in Jakarta.
good hotel
Byfajar79
06 May 2022
I was accepted by hotel receptionist called 'Dylan' if not mistake. it is fast process, and smooth. the room already prepared before because I see a welcome card inside room. the receptionist help me adjust the tea into TWG vanilla taste, because that usually I drink. He says that taste usually for suite room. He gave me pair vanilla tea taste. On night, the room service come to my room, ask if I need extra drinking water. that's good. but on second night, there is no such extra drinking water anymore. I'm not sure if it is standard room service or not. please explain. another is complimentary welcome drink, I use to 5 stars hotel in another chain, some hotel allow me to order almost all kind of welcome drink that in menu, except for wine. it is really strange if intercontinental doesn't provide similar experience.
Overal the room is good, the staff is good. It is not just I don't try the breakfast, because it is in fasting month.
Amazing Stay in a great hotel
ByOchie75
26 April 2022
Breakfast experience at Sugar & Spice was never failed, especially for variety and quality of the food.
Will be back for another stay for sure.
Great service & great hotel
ByStevechester12
18 February 2022
First time stay here. The hotel is good, all the staff very polite & superb at service.
安心
ByIndy
13 July 2021
すべて安心な滞在ができました
利便性もあり、不安要素もなくみなさん親切で安心してくつろげました。
急速の質もよくとることができました。ありがとうございます。
Nice stay during pandemic
ByHz83
04 July 2021
Good vibes and humble staff feel like no more pandemic during stay.
Comfortable bed
ByAdhi
02 July 2021
very wwllcome staff keep it up. good services and polite.
Clean room, comfortable bed, good foods and excellent services
BySwan21
02 July 2021
When I checked in, I was greeted by Olivia, whom I met before.
Her services are excellent.
The room is very clean and quiet, as i get a corner room.
The bed is very comfortable and clean.
Bathroom and Towels are very clean also.
Room services are excellent too.
Breakfast is very good and has a lot of choices and also I can order according to my specific requirements.
Overall the services are excellent.
Amzing Stay in Intercontinental Jakarta Pondok Indah
ByRasDi
29 June 2021
I liked about the way Intercontinental served their customer. I was surprised as my room was upgraded to higher level (what a blessed). Once I checked-in, I got two free welcome drink vouchers for me any my wife. All the personnel wore personal protective equipment and we found many portable hand sanitizers were put in place to allow customer or any one clean their hand frequently. This condition made us felt safe during this pandemic. Upon check-in, I found my room was clean and special. Most specially, my room was decorated with Birthday wishes as it was my birthday and I felt very delighted. When we had our breakfast, we also noticed that the social distance were maintained and followed. Moreover many waiters walked around to served the customers and not forget to mention that the tast of the food was great.
With all those experiences we had, surely we will come back for the 3rd time and I do looking forward for this.
A refreshing staycationbreak during pandemic
ByDow789
25 June 2021
The current situation where we cannot freely travel may lead to certain level of frustration and staycation maybe a safe option for someone to maintain sanity. The decision to spend days in Intercontinental Pondok Indah was on point. I felt safe, the staff did the necessary actions to ensure guests feel secured. And that’s the thing that matters today!
Parking charge
ByFritz
23 June 2021
When we checked in we already informed two cars plate number. But when we checked out the cars were not registered yet. After discussing the parking staff allowed us to go out.
Comfortable bed
ByRatna
19 June 2021
Sudah menjadi langganan utk istirahat atau kerja lokasi yg strategis nyaman amam beraih food lengkap dan lezat yg utamanya bersih dimasa pandemi ini hanya pilih hotel intercont