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InterContinental Amman (Jordan)

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Hotel Reviews for InterContinental Amman (Jordan)
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 727 reviews
92%
Recommend This Property

Ratings Breakdown

727reviews

  • 5 Stars
    514
  • 4 Stars
    123
  • 3 Stars
    47
  • 2 Stars
    20
  • 1 Stars
    23

It's not 5 stars hotel

By

23 September 2016

It's a big hotel but very old, first room I got was very old furnished and old TV and it's not intercontinental standards at all, asked to change the room to another one answer it was better but still small bathroom and not high quality furniture.

Nice lobby and good restaurants.

Staff were lovely and gave me high attention and very good at tension from the receiption manager and duty manager but I will neverror repeat the visit to this hotel with the same condition.

Posted byHotelStaff
24 September 2016
Dear Maas2006 I would like to thank you for choosing to stay at InterContinental Jordan and for taking the time to share your comments with us Thank you for your candid review of our hotel. We are delighted to read your kind words. We take all reviews positive and negative very seriously, and your feedback regarding the hotel décor will be definitely taken into consideration and shard with the concerned team members. Thank you for sharing your thoughts and we hope that you would consider us again on your next travel. Respectfully, Bassam Abu Hassan Hotel Manager
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Clean and confortable

By

22 September 2016

It was good experience, location is great and the staff are welcomed.

Posted byHotelStaff
23 September 2016
Dear Simsy525, I would like to thank you for choosing to stay at InterContinental Jordan and for taking the time to share your comments with us. I am very happy to read the comments with us. Our main goal in the hotel is to dedicate our attention to the guests and not only meet but try to exceed their expectations; it is rewarding to know we have accomplished this in your visit. We look forward to welcoming you back once again. Respectfully, Bassam Abu Hassan Hotel Manager
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Great club lounge & services

By

18 September 2016

I wanted to write a quick note to thank the staff and the duty manager who managed my checkout today at the Amman Intercontinental (I think his name is Ramzi). He handled a small issue with grace and I left as a very happy client.

I stayed at your hotel from Sept 14- Sept 18, 2016, as I always stay at the Intercontinental when I visit Amman. The service and rooms were, as usual, very satisfactory.

However, on this business trip, your staff at check-in, offered me the use of the business lounge for a fee. I was happy to have paid the extra amount as the lounge was superb. I wanted to thank your staff and particularly those who were at attendance at the business lounge for their courteous and exemplary service. Nothing was too much trouble, and I was able to hold all my meetings in the lounge where it was quiet and your staff served coffee and snacks whenever needed.

I do not know their names (I should have asked) but I want to extend a heartfelt thank you to all of them. They are obviously very well trained and they seem to like what they do. They made my arduous business meetings a little more pleasant.

I want to also thank the chef who made small inspired snacks. I had the chance to try out the evening dish on two occasions and they were both very tasty and nicely presented.

So, a big thank you! I usually complain if something is not right, but this time, it is a pleasure to be able to thank a hotel for a very pleasant stay indeed.

Posted byHotelStaff
19 September 2016
Dear SEYK, Let me take this opportunity to thank you for choosing to stay at the InterContinental Jordan and for taking the time to share your comments with us. Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations, in every way. We are thrilled to see that your experience is reflecting our actions and we are heading into the right direction. Your comments regarding our services are a delight to read and we will make sure to communicate your praise to the entire team. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to make your stay most enjoyable and memorable once again. Respectfully, Bassam Abu Hassan Hotel Manager
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Sleepless nights.

By

16 September 2016

club

Parties every night that are so loud that sleep is impossible before 3:00 am.

Posted byHotelStaff
16 September 2016
Dear Chief61, Firstly, I would like to thank you for choosing InterContinental Jordan for your residence whiles your stay in Amman, we are delighted to have you as our valuable guest. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. I appreciate the candid feedback we receive and welcome any opportunity to improve and your comments regarding the noise did not go unnoticed it was shared with the management and concerned team member. Once again, we appreciate you taking the time to share your comments with us We look forward to welcome you in the future Respectfully, Bassam Abu Hassan Hotel Manager
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Great Hotel and Staff/Poor IHG Ambassador Program

By

12 September 2016

The hotel stay was wonderful and the staff was very kind. The only problem I have is the IHG program does not allow individuals that are Spire Elite Ambassador into the Executive Lounge for free. My understanding is you have to be invited to be a Royal Ambassador. This is the only hotel program that you can reach the highest level and still have to be invited to use the Executive Lounge. This is something that needs to changed as part of the Rewards Program and would make me choose another hotel over an IHG. This comment has nothing to do with the staff on my recent stay because they were awesome!

Posted byHotelStaff
13 September 2016
Dear Lexus2016, Thank you for choosing InterContinental Jordan whiles your stay in Amman, and for being one of the most loyal guests as a Spire Ambassador. Thank you for your candid review of our hotel. We are delighted to read your kind words. We take all reviews positive and negative very seriously, and your feedback will not go unnoticed but will help us improve to avoid future occurrence. Thank you for sharing your thoughts and we hope that you would consider us again on your next travel. Respectfully, Bassam Abu Hassan Hotel Manager
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Comfortable bed and great service

By

12 September 2016

club

Overall the hotel is great. I ended up staying in a wing that had not been updated so the room was not as nice as others in the hotel.

Posted byHotelStaff
13 September 2016
Dear jaxhcop, I would like to thank you for choosing to stay at InterContinental Jordan and for taking the time to share your comments with us Thank you for your candid review of our hotel. We are delighted to read your kind words. We take all reviews positive and negative very seriously, and your feedback will not go unnoticed but will help us improve to avoid future occurrence. Thank you for sharing your thoughts and we hope that you would consider us again on your next travel. Respectfully, Bassam Abu Hassan Hotel Manager
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Lovely time in the Levant

By

12 September 2016

Another outstanding stay in Amman, Jordan. The staff in the club floor welcomed me back like a long lost family member. A particular thanks to Manan, Batool, Rawan and last but not least Obadai. I look forward to returning sometime soon.

Posted byHotelStaff
13 September 2016
Dear euanmac, Let me take this opportunity to thank you for choosing to stay at the InterContinental Jordan and for taking the time to share your comments with us. Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations, in every way. We are thrilled to see that your experience is reflecting our actions and we are heading into the right direction. Your comments regarding our services are a delight to read and we will make sure to communicate your praise to the entire team. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to make your stay most enjoyable and memorable once again. Respectfully, Bassam Abu Hassan Hotel Manager
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Intercontinental Amman

By

12 September 2016

My stay Was perfect, i will stay again. I will raccomand it

Posted byHotelStaff
13 September 2016
Dear Ulderico ricci, I would like to thank you for choosing to stay at InterContinental Jordan and for taking the time to share your comments with us. I am very happy to read the comments with us. Our main goal in the hotel is to dedicate our attention to the guests and not only meet but try to exceed their expectations; it is rewarding to know we have accomplished this in your visit. We look forward to welcoming you back once again. Respectfully, Bassam Abu Hassan Hotel Manager
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Perfect

By

10 September 2016

Perfect. Ask for room on high floor for the best views.

Posted byHotelStaff
11 September 2016
Dear DJ1965, I would like to thank you for choosing to stay at InterContinental Jordan and for taking the time to share your comments with us. I am very happy to read the comments with us. Our main goal in the hotel is to dedicate our attention to the guests and not only meet but try to exceed their expectations; it is rewarding to know we have accomplished this in your visit. We look forward to welcoming you back once again. Respectfully, Bassam Abu Hassan Hotel Manager
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Great Service

By

10 September 2016

had a great stay. staff were very welcoming, friendly and identify you in person. The room was spacious, clean and very comfortable. It has great facilities for both business and pleasure I recommend it highly.

Posted byHotelStaff
11 September 2016
Dear Azzam Abu Yasin, I would like to thank you for choosing to stay at InterContinental Jordan and for taking the time to share your comments with us. I am very happy to read the comments with us. Our main goal in the hotel is to dedicate our attention to the guests and not only meet but try to exceed their expectations; it is rewarding to know we have accomplished this in your visit. We look forward to welcoming you back once again. Respectfully, Bassam Abu Hassan Hotel Manager
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Comfortbale Bed, Great Service and Pleasant Staff

By

07 September 2016

Truly an enjoyable experience. The staff at the front desk as well as the numerous restaurants are pleasant and helpful in offering good recommendations. You get what you pay for. Good quality Service! Definitely plan to stay at this hotel again.

Posted byHotelStaff
07 September 2016
Dear DandyT, I would like to thank you for choosing to stay at InterContinental Jordan and for taking the time to share your comments with us. I am very happy to read the comments with us. Our main goal in the hotel is to dedicate our attention to the guests and not only meet but try to exceed their expectations; it is rewarding to know we have accomplished this in your visit. We look forward to welcoming you back once again. Respectfully, Bassam Abu Hassan Hotel Manager
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Great Stay and Staff

By

26 August 2016

I was very happy, the staff provided me with a hard bed like I requested for my stay. Everything was perfect from the moment we walked in. I had to request a copy of my bill and had it in my email in seconds. The food was also outstanding. I look forward to my next stay with you.

Thank you,

John

Posted byHotelStaff
28 August 2016
Dear Vizio3810, Let me take this opportunity to thank you for choosing to stay at the InterContinental Jordan and for taking the time to share your comments with us. Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations, in every way. We are thrilled to see that your experience is reflecting our actions and we are heading into the right direction. Your comments regarding our services are a delight to read and we will make sure to communicate your praise to the entire team. We do hope that we will be able to welcome you back soon, where every member of our team will do their utmost to make your stay most enjoyable and memorable once again. Respectfully, Bassam Abu Hassan Hotel Manager
Read More
Read Less