 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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some smell in the room
ByDFAC
23 September 2016
Allergic to the cleaning supplies or the air freshners
Great Business Conference
Bybwh100
19 September 2016
Overall the hotel was great. Very clean and has great amenities, even special touches. The staff was very kind and helpful. The food was amazing! I did not use the fitness center or pool area but when I went to check it out they were great spaces. The pool especially! There was one drawback to the hotel and that was the internet service. No free wi-fi (you had to sign up for a rewards program) and spotty service were the reason this hotel received 4 starts instead of 5. Everything else about the hotel was luxury so I was surprised to find such a problem with the internet.
Nice View
Bykcs61
15 September 2016
Nice View. Beautiful sunrise. Club Level Dining had gnats / fruit flies over much of the food. Didn't have the opportunity to enjoy breakfast before checking out.
IC Buckhead
ByMM59937
15 September 2016
Great hotel, ok restaurant, beds not as comfortable as elsewhere
Friendly staff and comfortable bed.
ByRonda22
14 September 2016
This place is amazing. Rooms are very clean. Location has everything you need (food, Mall, and groceries).
Check-in 9/2 at 3 PM
ByGeofS
09 September 2016
As eight people were standing in lin e to check-in (Holiday weekend!) at the designated check-in time,
only one representative was at the check-in desk and was busy. Many personnel were walking in and out of the adjoining room to the check-in desk. When a comment was made to one of the personnel (evidently a check-in representative), she was offended by the comment that there had to be more people available to check guests in (at this time). Shortly thereafter five (5)
people came to the check-in counter to expedite the
waiting guests.
Beautiful location
ByScolwell
08 September 2016
We live in the suburbs of Atlanta and booked a room here for a wedding in town. The reception was at the Intercontinental. The overall wedding reception was awesome. However, I called to book the room only days after I received the invitation in the mail and there were only rooms with double beds available. They said due to the heavy volume that weekend they did not have any King rooms for me and my husband but would let us know at check-in if nothing comes available. (which nothing ever became available) We loved the hotel location and lobby was beautiful. However, when we checked in we went right up stairs to change for the reception and only 2 minutes after we entered the room, the door bell rang and it was housekeeping. (this was at like 4pm) They didn't give us a chance to respond and they just opened the door....good thing I was behind the wall changing my clothes and had the chance to immediately say "Um, no thank you!!!" That was very strange. We had just checked in and there was no need for house keeping to be barging in.
Overall, it was fine. I just couldn't believe the cost to stay there...we've stayed at nicer places for less.I'm not 100% if we would stay again there.
Great Location, Comfortable
Byworldwriter
07 September 2016
This hotel is near Lenox Mall and near many good restaurants.
There's a shopping strip with a Caribou coffee across the street.
Plus they have Valet and Garage parking, very convenient.
Enjoyed my stay
ByMaximilian52
07 September 2016
I thoroughly enjoyed my stay at this hotel. Despite it being completely booked, the hotel management provided excellent service. My room was not available when I tried to check in so the management gave me club lounge access as compensation. I enjoyed the amenities offered there. My room was clean and luxurious. Overall: Excellent stay.
Beautiful hotel
ByJJMcQuade
05 September 2016
A truly impressive hotel. The lobby is modern, grand and impressive, and so is everything else at this hotel. Very impressed by the service and attitude of the staff, as well as the amenities available. The Club Lounge is a great place for business meetings, and the breakfast in the lobby was delicious.
Very nice stay
Bycvic28
01 September 2016
Great hotel, with amazing bathrooms. I stayed in RM 1805, which has a bit of a goofy layout, making the TV diagonal to the bed. Bad for those with neck problems
Testing time in Atlanta
ByJilson
01 September 2016
This hotel is well worth a visit if staying in Atlanta. The quality of surroundings were luxurious and the social areas of the hotel fantastic. We enjoyed good food throughout our stay.
A slight disappointment was the size of the room and on a lower level as a spire member I do always hope for an up grade. But to be fair they were good enough to allow us to check in early and check out late.
I need to mention Michael on the front desk who was very helpful and courteous.
I became very poorly and confined to a wheelchair for the first time in my life during my visit. A daunting prospect for the long travel home to the UK. An unbelievably helpful member of staff called Lonny completely took control of my departure from checking me out, dealing with our luggage and transport. Such a calm, kind and helpful man and a credit to Intercontinental.
I hope this review is helpful to future guests.