Rated 4.5 out of 5 by 869
Rated 5.0 out of 5.0 by Lupe Nunez Great location and service
So close to the subway, walking distance of many good restaurants. Overstanding service and cleanliness.
August 3, 2015
Rated 3.0 out of 5.0 A/C poor
We choose this hotel as part of American Express fine hotels and resorts. Bellman was wonderful! Check in was interesting, we asked for the club and was given 3 different prices by 2 different front desk employees, from $100.00 to $30.00, I think we paid $35.00. They give you a letter about the club which states you should refrain from bringing anything back to your room. WHAT??? We felt like criminals bringing beverages back to our room. They did have a nice selection throughout the day in the club. The only club problem we had was there was no one there to show you how to use there coffee machine in the morning. Our room was clean and quiet, the main problem was if you left the room the A/C turned off. After spending the day outside in the blazing heat you want to come back to a cold room, When I called about the problem I was told that this is a green hotel and was assured while we were in the room a motion sensor would keep the A/C on even while we were in bed. Not true, the room was hot! Getting ready in the bathroom was tough too as there was no A/C vent in the bath. We order 4 items off the room service menu 3 items were great, the turkey club was on wet/soggy bread and the fries were cold. I called about this too and was asked what would I like them to do??? Then I was told it was a special order...LOL, I asked for it on wheat toast that was the special order. It was late so I declined there offer for something else as it took 45 minutes to get the order (2 apps, and a salad). Then I was told it could be taken off my bill, not it will be, but could be, really! Morning breakfast buffet was nice and had a good selection. Checking out I asked to see the bill and yes, the turkey club was removed from the bill, but not the tax or the tip. This is a lovely hotel and great location for the price compared to the other fine hotel and resorts that American express offers. As the saying goes you get what you pay for.
August 2, 2015
Rated 5.0 out of 5.0 by JosX Excellent stay
We spent three wonderful days at the IC Buckhead, there was nothing to complain about.
But the icing on the cake was Elena, the lady from the members front desk! She was extremely friendly, always approachable and helpful and supported us in many ways - for us the employee of the year!
August 2, 2015
Rated 4.0 out of 5.0 by Silspi Confortable bed, good club lounge
Very good service at club lounge.
Wifi Didn t work well.
July 31, 2015
Rated 3.0 out of 5.0 by CFS3 Very nice room...
This was our first stay at this hotel in Buckhead. The hotel was very nice but we were not impressed with the overall experience.
The check in area was very crowded and there were three staff members checking people in but each line was four people deep when we arrived.
The bar area was again very crowded and there were only two people behind the bar taking orders. The furniture was all oversized and arraigned very close together.
There was not a refrigerator in our room.
The second night there were people yelling in the hallway at 2 am in the morning.
The valet staff operator was rude on the phone each time we asked for our vehicle.
We had always wanted to stay here but were not thrilled with the experience...
July 30, 2015
Rated 5.0 out of 5.0 by barryinc Wknd getaway
This is my 2nd time at this hotel and we just love it and the location is great. The pool
July 30, 2015
Rated 4.0 out of 5.0 by klonghall Lovey Hotel, Beautiful Room, Excellent Service, Saggy Mattress
This really is a lovely hotel. Our room was beautiful. Loved the large soaking tub. Every staff member was polite and friendly. Our mattress, however, sagged in the middle. I expected a much better mattress at such a high end hotel. I've had much better mattresses at Fairfield & Holiday Inn Express. Disappointing. Everything else was perfect, but since sleep is an important part of a hotel experience, I have to take away a star for that. I hope this was just a problem in room 523 and not indicative of mattresses throughout the hotel.
July 29, 2015
Rated 5.0 out of 5.0 by mrmmarvel Another Great Trip
The Intercontinental Buckhead may be the best hotel in the area. Perhaps in all of Atlanta - minus a few ultra high end properties. Everything was great. From the room to the workout area and spa to the restaurant and lounge. I stayed here twice this week and will be back again and again. Its also very convenient to everything in Buckhead. Highly recommended!
July 26, 2015