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InterContinental Presidente Cancun Resort

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Hotel Reviews for InterContinental Presidente Cancun Resort
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 931 reviews
95%
Recommend This Property

Ratings Breakdown

931reviews

  • 5 Stars
    758
  • 4 Stars
    118
  • 3 Stars
    31
  • 2 Stars
    10
  • 1 Stars
    14

Can not wait to return

By

23 January 2017

Have been vacationing at Presidente Resort in Cancun at least annually for more than 12 years---currently we return about every 3 to 4 months. Would not consider another resort. It is located on by far the best beach in Cancun---a world class beach with plenty of palapas and clear calm water. The Resort was recently updated and is very nice. The three Resort restaurants are all good as is the beverage service. The "club level" sevice and amenities are very good. The Resort staff at all levels are very friendly and helpful. The entire Resort is maintained immaculate. The on-site General Manager and Head Concierge are always available if required. Comparable to the best location in Aruba only at half the price. City busses stop in front of the Resort and will take you anywhere on the main street for about 50 cents, very efficient and fun and a bus runs by every few minutes (taxi is about $10 each way). We live in Southern California with many local beach resorts. We prefer the Presidente.

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Paradise: best beach in cancun

By

21 January 2017

club

This wonderful hotel always provides us with the unbeatable best beach in cancun and excellent friendly service. The manager Adolfo once again exceeded our expectations and did everything he could to make sure our vacation was the best. We stay at this hotel twice a year for the past several years and were very happy with the latest renovations: a beautiful kid's zone area was well placed and kept our young children (8and 4) occupied for hours (Anna was wonderful). We were also very happy with the new bathrooms by the pool. We felt they were well maintained and well placed. We are frequent travelers throughout Mexico and the Caribbean and really loved the value of this hotel. Adrian provided exceptional service at both pool and beach. His friendliness and attention to detail and service were above and beyond. Thank you.

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Attention to detail

By

21 January 2017

We spent our honeymoon in Cancun and the staff went out of their way to make sure we enjoyed every moment. Dinner on the beach. Champagne and strawberries waiting in our room after a long day of exploring.

More important is the hotel wifi saved us when our phone service didn't work for our entire trip.

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Amazing

By

21 January 2017

club

Loved this hotel! Super clean, friendly staff, fantastic beach and great food at the restaurants. Would highly recommend anyone to come and stay here. Will definitely be coming back. The best part was the beach area. It really feels like being in paradise. This is more of a quiet area. If you happen to have the Lagoon view rooms bring ear plugs cause you are closer to the main road.

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COJINES MUY BIEN, BUEN SERVICIO DE VALETS, BIEN

By

20 January 2017

REGRESO PARA ESTAR CON USTEDES EN EL MES DE ABRIL!!!!!!!
DISFRUTO EL SERVICIO, ME GUSTARIA VER MAS FLORES AL ENTRAR.
POR LA FRECUENCIA DE MIS VIAJES Y MI PERTENENCIA O SUSCRIPCION AL IHG, SI ESPERO UN TRATO PREFERENCIAL, YO SE LO DOY A USTEDES, AL HOTEL!

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Love the less crowded private beach

By

20 January 2017

platinumelite

Highly recommended if you are looking for less crowded and no sharing private beach.
The breakfast has variety of food with average price and love the freshly squeezed tropical fruits!

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Amazing service

By

20 January 2017

club

Totally amazing service. Hotel is beautiful. We would definitely stay there again.

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Family trip

By

19 January 2017

platinumelite

Staff is really friendly and helpful. The location and the beach are great.

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Fabulous Place to Stay in Cancun

By

18 January 2017

We enjoyed our stay here very much. The room was clean and modern and the beach was fabulous! There was a bus stop right outside making travel around Cancun simple and affordable. The staff was very knowledgeable and helped us book a trip to Xel-Ha and a dinner cruise. Working with them was so much better than the high pressure sales agents that swarmed us at the airport!

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One of the best beach side hotels in Cancún

By

18 January 2017

I've stayed in other hotels but until now none of them have a beach side like Intercontinental, the beach is quite long, spacious, even and clear...obviously I don't know all the hotels but I can say this beach side is excellent. The prices are quite high, but the attention and comfort are great. The food is great too.

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Recharging visit after long day of travel

By

17 January 2017

After 12 hours of planes and travel my wife and I had a great visit, walk on beach dip in pool and nice dinner with great sunset.

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beautiful

By

17 January 2017

great hotel, beach and grounds. great service and mostly very nice people.
But very poor restaurants. The big Caribe one needs lots of improvements. Not even one quality restaurant.
One small modern restaurant (behind Club lounge). Waste of space. Always empty, poor variety and quality.
Nice Grill place outside, but not enough (ambience, variety and customers !). As for the Club lounge itself - beautiful and comfortable, but lacks variety; servicing everyday exactly the same. Nothing new and exiting. for sure it needs to offer more variety and choice.
Your Gym could use some updating..Thanks.

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