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InterContinental Presidente Cancun Resort

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Hotel Reviews for InterContinental Presidente Cancun Resort
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 840 reviews
95%
Recommend This Property

Ratings Breakdown

840reviews

  • 5 Stars
    684
  • 4 Stars
    108
  • 3 Stars
    28
  • 2 Stars
    9
  • 1 Stars
    11

Consistently Outstanding Resort In All Categories

By

23 September 2016

club

Have visited Cancun at least annually for 39 years. Have stayed at Presidente Cancun Resort exclusively for the past 12 years, 3 or 4 ten day stays at a time. Often we charter additional rooms for family members to join us, sometimes from outside of the USA. The Presidente has truly outstanding resident management who make you feel welcome and go out of their way to make sure your experience with them is a good one. The Resort is on the best Beach in Cancun. The Resort is newly remodeled with beautiful rooms and common areas. The Resort rooms and common areas are kept spotlessly clean. Wi-Fi is provided. The three Resort restaurants are excellent, food, beverage and service. The Club level lounge is excellent for morning breakfast and early evening drinks and appetizers and the service is outstanding. The resident Resort Manager and Guest Services manager interface with the guests regularly to insure an outstanding experience. The head chef and other department managers will interface with you frequently to ensure your outstanding experience. The above is unique to this Resort and not to be found at other resorts. All Resort staff are so friendly and everything is so good, and that is the reason we return so often.

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playa

By

22 September 2016

club

TODO , me gusto solo que la habitacion daba a la calle, y tuvimos problemas para dormir, mas mi marido, el resto MAS QUE EXCELENTE, de hecho pensamos ir en julio de el 2017, y tal vez sea a el mismo hotel, ya que en este Julio pasado estuvimos en el Grand Punta Krystal, y nos gusto mucho mas el Presidente

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altamente redcomendable

By

20 September 2016

platinumelite

Estuve alojado en este hotel y la atención del personal del hotel, como los servicios y sus instalaciones sin pasar por alto la playa paradisiaca que poseen, son altamente recomendables.

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great Service Should be Priority

By

19 September 2016

club

My overall stay was good, and the bellman promptly welcomed me. The cleanliness of the hotel was excellent however i did encountered some plumbing issues. However, the concierge service was not the best. the spa experience was great.

Posted byHotelStaff
19 September 2016
Dear She- She Ann, We honestly appreciate your comment regarding your stay, we are thankful for your good comments about our Resort, as well as opportunitty areas to improve for you, our guests, who definitely are our priority. Thank you very much for sharing your experience and we hope to receive you again in the future. Respectfully, Victorio Chiumello Resort Manager
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Alta calidad en el servicio...personal

By

12 September 2016

platinumelite

Las amenidades como los articulos de baño de alta calidad...y el café delicioso.
El desayuno bufet en el restaurante Caribeño ...espléndido.
Mi estancia , por razones de trabajo , fue muy cómodo, el personal muy atento, amable y gentil....las personas y su actitud de servicio y calidad son el valor más importante del hotel Intercontinental Cancún.

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Awesome hotel

By

12 September 2016

platinumelite

We stayed here for an anniversary and we had champagne and chocolate covered strawberries in the room! What an amazing stay!

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SERVICIO ECCELENTE

By

09 September 2016

club

MUY AGRADABLE EL TRATO DEL PERSONAL DEL HOTEL, ATENTOS A QUALQUIER REQUERIMIENTO

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Excelente

By

09 September 2016

club

Excelente personal, todos muy amables. Excleentes instlaciones y buenos precios.

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Excelente servicio y atencion en el Hotel

By

05 September 2016

club

Es la primera vez que me encanta un hotel en todos los
aspectos, atención, limpieza, seguridad, tengo mas de 4 años que viajo a cancun dos veces al año y siempre he cambiado de hotel por detalles., pero este hotel definitivamente supero mis expectativas, realmente disfrute mucho mi estancia y disfrute mi tiempo de relax totalmente.
Se que también por ser temporada baja se sentia un relax, pero las atenciones y las instalaciones lo dicen todo.
Muchas felicidades y espero que siempre sigan asi.
No discriminar a los mexicanos por los extranjeros. (eso lo he visto mucho en otros hoteles)

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Outstandng hotel

By

05 September 2016

Customer service was excellent. Hotel is very clean. Good access to the beach and nice pool.
I would stay there again in a heart beat.

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Quality Hotel with Great Staff

By

30 August 2016

club

Great vacation location especially for families, good beach and close to town activities

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MALA EXPERIENCIA

By

29 August 2016

club

ENTREGA DE LAS HABITACIONES FUERA DE HORARIO, TAMBIEN ACLARO QUE LA PERSONA QUE NOS RECIBIO EN EL LOBBY SI NOS DIO BUEN TRATO ASI COMO ALGUN MESERO QUE NOS ATENDIO EN EL RESTAURANT, A DIFERENCIA DE LA SRITA. MARTHA QUE FUE LA QUE NOS PROPORCIONO LAS HABITACIONES HASTA LAS 16:00 HRS, TAMBIEN NO NOS DIERON SERVICIO DEL RESTAURANTE EN LA PLAYA.

Posted byHotelStaff
07 September 2016
Estimada DANA 2, Gracias por su estancia. Lo siento por las molestias que has tenido con el pobre tipo de servicio que recibió de algunos de nuestro personal. Ciertamente no es ésta la experiencia que queremos para ninguno de nuestros huéspedes. Le he enviado un mensaje privado para dar seguimiento a su experiencia. Cordialmente, Nancy F Case Manager IHGService
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