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InterContinental Suites Hotel Cleveland

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Hotel Reviews for InterContinental Suites Hotel Cleveland
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 843 reviews
87%
Recommend This Property

Ratings Breakdown

843reviews

  • 5 Stars
    543
  • 4 Stars
    146
  • 3 Stars
    78
  • 2 Stars
    45
  • 1 Stars
    31

Disappointed Overall - A Once Good Hotel Going Downhill

By

24 June 2017

Our most recent stay at the Intercontinental Suites in Cleveland was a disappointment. Apparently one must be dressed in a suite and tie to get any attention from the head bellman. My wife and I have stayed at this hotel at least twice a year for the last seven years. We have never been greeted by, or attended to, by the bellman. When we have asked for assistance directly (because he didn't offer any although we were standing in the lobby looking at our guest book trying to figure out the shuttle schedule) his attitude towards us was less than helpful. It was more as if we had taken him away from other guests who were more likely to tip him. Just because our clothes are more casual doesn't mean we deserve less attention. If he was looking for a tip, he would have down well not to judge us. My wife and I are both college professors. This is in complete contrast to the valet attendants who were, are are usually, constantly harassing you for a tip. A tip is for service that goes above and beyond, not for just doing your job. Even after having waved him off the valet continued to press to help me. It was only after becoming more direct that he did back off. Mind you, he was digging for a tip after bringing my car to the front of the hotel and parking it in the rain. Yeah, that's exactly where I want to load my luggage, in the rain. Not under the covered front entrance of the hotel, in the rain. While the room was adequate (and only just), the hotel is beginning to show its age. The rooms are no longer cleaned as well and the attendants are not nearly as friendly or accommodating as they use to be. On our most recent stay, our room service order was wrong both times and the food was nothing to write home about. And finally, for some reason checking in at this hotel seems to take forever. During a recent stay at an Intercontinental in London my wife and I were checked-in in minutes, literally minutes. They had our reservation ready. They knew we were coming. They even asked us what our newspaper preference was for the morning. At the Cleveland Intercontinental Suites, we waited while the desk attendant push buttons and clicked the mouse repeatedly for an unusually long period of time. He couldn't find what he needed, he left the desk to look for things, and when he returned he continued to push buttons and click his mouse in an effort to check us in. After about 15 minutes, my wife and I were finally given our room keys.
Please tell me why I should be a club member for this hotel group when this is the kind of service you receive.
Long story short, a once good hotel going downhill fast.

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Great hotel

By

23 June 2017

club

Every detail is thought of, beds are very comfortable, staff is friendly and welcoming. Highly recommend!

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Weekend Fun Trip

By

23 June 2017

platinumelite

Short stay but very impressed with property and staff. Michael and Tamara at the front desk got us checked in without any hold-ups, and were friendly and helpful. Harold and the other concierge were both kind and personable and helped us navigate the city. Everything was just perfect! Thank you all.

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caring and accommendating staff

By

23 June 2017

club

We appreciated the location, caring staff and convenience of our stay.

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Clean rooms with clean and comrortable beds

By

22 June 2017

club

Really nice breakfast buffet. Workout room has enough equipment for a good work out. Staff were all friendly and curtsies.

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Great place to stay in Cleveland

By

21 June 2017

This was the first time using the InterContinental Suites Hotel in Cleveland and I would definitely stay there again.
The front desk staff was very helpful and very caring. The hotel was very clean and up to date.
The only drawbacks are trying to turn into the hotel's property - you've got to go past the RTA station and make something of a U-turn- and the required use of the valet parking. I'm not a big fan of others driving my car but that may be more of my issue.

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Wonderful Concierge

By

20 June 2017

Harold, the evening concierge is wonderful. The past two times I have been there is has helped me out. He does this in a very quiet, helpful manner. He really helps make a guest stay special.

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Großartiger Service und sehr hilfsbereites Personal

By

20 June 2017

Tolles Hotel mit sehr gästeorientiertem Personal!
Das PErsonal ist sehr hilfsbereit und immer ansprechbar!
Herzlichen Dank für ein tolle Woche in Cleveland

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great service

By

19 June 2017

club

Decent hotel, although the rooms are a little outdated. Great staff and service.

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Great Place to Stay

By

19 June 2017

club

While visiting Cleveland for medical appointments with the Cleveland, I was very pleased with the Intercontental Hotel and Suites. They provided shuttles to and from the Cliniccwhich was convenient and stress free. Will stay again and recommend to others for the same reasons. Very pleased.

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Great service and location to Cleveland Clinic Hospital

By

16 June 2017

Great service and location to Cleveland Clinic Hospital. I was very satisfied with the hotel appearance, cleanliness, and the staff was awesome.

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Cleveland 2017

By

13 June 2017

platinumelite

The hotel is very clean and up to date. The staff is very accommodating. I was really impressed when I returned home and had a message from the front desk requesting my preference for the room but they had already exceeded my expectations by providing me with a King Size suite. Thank you Cleveland InterContinenal staff.

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