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Dallas

Rated 3.8 out of 5 by 308 reviewers.
Rated 5.0 out of 5.0 by Excellent hotel This is how a city hotel is supposed to be, clean, friendly, available amenities, etc. The only issue I did have was with some of the staff--not the front desk staff, they were all wonderful-- but the cleaning people and the people who ostensibly staffed the restaurant/bar. We tried dining at the restaurant but were never seated. The workers kind of looked at us and ignored us, as did the woman at the bar. We walked in ourselves but no one was there...was it closed? Bizarre... so we ordered room service, and the food was far better than a normal hotel. But everything else about this hotel was excellent, probably the best IHG property I know of in the US...And lots of places (restaurants, cafes, bars, shops) within walking distance. 26 April 2014
Rated 2.0 out of 5.0 by Stay was okay I think the rooms need additional renovations. Food was good and staff were courteous, kind, and attentive. Beautiful lobby and dining area. We had a lovely view of Addison from our room. Parking was convenient. 23 April 2014
Rated 4.0 out of 5.0 by Great for Business Travelers This was a beautiful, luxurious hotel with great service. Perfect for the business traveler. Large, expansive lobbies and nicely appointed rooms. The nightly price I paid for the room was reasonable. I was there with my family for a soccer tournament, so for me, it wasn't the best choice. The room had a servie bar, but no fridge or microwave. The restaurants had wonderful food at a very high price. But the large lobby areas were great for a quick soccer game. A convention moved in on Sunday, so parking got kind of tight. Be prepared to pay $10 for the parking garage or walk further to the remote lot. It helped me walk off some of the restaurant meals.. 21 April 2014
Rated 5.0 out of 5.0 by Great Ambassador Service Always find this hotel among the best in the world for the treatment of IHG's Royal Ambassadors. You need a car but it is very convenient to major highways for the best in sightseeing in the Dallas/Fort Worth area. Staff and Club Intercontinental are superb. Keep up the good work. 16 April 2014
Rated 3.0 out of 5.0 by Good - but not Great While this property from first initial glance looks promising, there were a few discomforts that did not make it a great stay. The thermostat in the room would not run below 74 degrees, the clog in the shower drain created a pool at the feet, and the overflowing toilet by the bar created a stream across the walkway all eft a slight distaste in the mouth. However, I will say the staff were amazing and more than happy to create an inviting atmosphere. 16 April 2014
Rated 3.0 out of 5.0 by Restaurant service - poor. The restaurant staff will forget about the customers. It was what I found. In the morning - 1st had to wait to get a table (it was not busy), I got coffee and than the waiter was not to be found. As a single woman traveling for business, I was seated at a corner table and forgotten about. There was one staff/woman at the bar in the evenings that made up for the poor service at the restaurant and it was better to get diner at the bar than inside the restaurant. The price of the food was too high. 15 April 2014
Rated 5.0 out of 5.0 Excellent hotel staff and service. Manager and front desk staff were very helpful and friendly. Room was nice and reasonably priced. 14 April 2014
Rated 5.0 out of 5.0 by favorite dallas hotel always my first choice when in this part of dallas. great location, friendly and most helpful staff. food is good and lots of space so you do not feel closed in. 14 April 2014
Rated 5.0 out of 5.0 Ambiance of HOtel Very Good a lot of good amenities! The BAr lounge atmosphere is GREAT! The staff was very accomodating and the food was very good in the restaurant!! The location of of this hotel is perfect as it is directly across the street from my office! 14 April 2014
Rated 3.0 out of 5.0 by Very helpful staff Overpriced for the amenities. Hotel just felt old and tired. Air in room was stagnant even with air conditioning. Room just didn't feel totally clean. Definitely not worth the price. The staff was very helpful though. 13 April 2014
Rated 3.0 out of 5.0 by Average After I checked in and went up to my room. The room was not cleaned from the previous guest. Also, no where to park and charged for parking in the garage. Seemed unfair. My experience could have been better. 12 April 2014
Rated 5.0 out of 5.0 by The Bar/Lounge Experience The hostesses in the bar/lounge sometimes didn't understand or know what kind of drink we were ordering. These were simple things like a vodka martini , gin martini, and zinfandel wine. We would receive something entirely different in the wrong glasses, etc. 12 April 2014
Rated 5.0 out of 5.0 by delightful experience very relaxing We had a great experience and look forward to the next amazing conference. 11 April 2014
Rated 2.0 out of 5.0 by Won't stay again I won't ever stay with you again. Made my wedding night and the flowing night memorable but NOT in good way. 09 April 2014
Rated 5.0 out of 5.0 by GENUINE SERVICE GIVEN WITH SMILES of JOY!!!!! It is my great PLEASURE, to acknowledge and reward those KEY qualities, from the various individuals who went above and beyond to extend PREMIUM SERVICE! 1. PRESENCE...treated as friend/family! 2. SMILES...Joy is transmitted when people give genuine smiles. 3. RESPECT...No judgements and negative attitudes! 4. OPENNESS...Willing to assist and offer suggestions to benefit one's stay! 5. HAPPINESS and JOY...radiating from certain key players, whom I connected with, and appreciated their warmth and kindness!!! Thanks: Natascha, Sandy Kenton, Teklu, Jeoffrey, Esteaq, Hileina, Urszula, Marianne, Julie, Peggy. Lily, Erin, Miguel,Anthony, Arquens, and Jhoselin! 08 April 2014
Rated 5.0 out of 5.0 by Pleasant Surprise Nice place, courteous and professional staff, easy to check-in and out, nice room w/ a/c that worked well. No complaints whatsoever. Lots of good restaurants close by. 08 April 2014
Rated 5.0 out of 5.0 by all-round positive experience excellent place for a conference. Food exceptionally good. 07 April 2014
Rated 4.0 out of 5.0 by Great Service! The hotel is beautiful and the service was awesome! The bed and pillows were super comfortable. The food was amazing, but the drinks at the bar were very pricey. Also, they ran out of some of the liquor and weren't super knowledgable about the drinks. Overall it was a great place to stay, and I would recommend it! 07 April 2014
Rated 3.0 out of 5.0 by Too expensive for the service they provide but great food Too basic for a business class hotel, small mini bar which was locked with no keys in the room. Concierge was useless with no information or recommendation for our questions. Was staying there for a conference in the main floor and the food was awesome but that was about it, I would never stay there for personal travel. The wifi speeds were very low and the kept disconnecting. 07 April 2014
Rated 5.0 out of 5.0 by Great beds in clean, well maintained , spacious rooms We stayed at this hotel for one night on a week long vacation trip in Texas. The hotel is located in a good area in Dallas. It is a large hotel with many amenities. Good beds, spacious rooms, and well maintained (updated). Only negative was outdoor free parking area was full which required a long walk. We could have chosen garage parking for nightly fee and it would have been more convenient. Overall good experience . Highly recommend. 07 April 2014
Rated 5.0 out of 5.0 by Outstanding Hotel Great Hotel with outstanding service. Highly recommend using Intercontinental for business or pleasure. 07 April 2014
Rated 4.0 out of 5.0 by A nice hotel My stay was nice here and the room service was very good. The air didn't work so well in the room or in the hallways. It was way too hot. By the elevators on the 2nd floor the elevators were cold, but that was it. It was a nice stay. 06 April 2014
Rated 5.0 out of 5.0 by Overall service Definitely would recommend Intercontinental Hotels (at least the one in Dallas - as I don't know any others)...but, if I were traveling elsewhere, I'd look to see if there was an Intercontinental Hotel to stay at. 05 April 2014
Rated 5.0 out of 5.0 by Excellent business accommodations This was an excellent hotel for a convention. The staff was helpful and very efficient. The room was comfortable and well lighted. 03 April 2014
Rated 4.0 out of 5.0 by Gracious I had not made plans in advance to rent a car. I had arrived with my bobtail tractor trailer and was not sure of where to park. This hotel is obviously not a truck stop. I became anxious and concerned about parking my truck. I needed to rest and refresh before a business conference later that evening. After explaining to Concierge my problem, he explained that there is additional parking across the street. He didn't make feel as if my need was absurd. Teklu (Concierge) was gracious and helpful. 02 April 2014
Rated 5.0 out of 5.0 by Very good experience The staff did an excellent job meeting the needs of the ANMP during the convention. The meals were handled efficiently and the quality was excellent. 02 April 2014
Rated 4.0 out of 5.0 by Great Location, Friendly Staff, Watch the Bed Spread and TV Remote! Great location Nice staff--friendly personable and helpful Concerns experienced included--bed spread/TV Remote were not cleaned. Internet connection not consistent. 31 March 2014
Rated 3.0 out of 5.0 by this past weekend I have to say the sales and banquet staff were a pleasure and easy to deal with. During this program I did encounter issues as the new management had taken over… I had problems with the valet, had issues with the front desk, the cleaning staff, and witnessed the staff in fighting with each other publicly in front of everyone. Evening valet beyond rude, where manager had to become involved. Concierge and Front desk never notified me of packages delivered for my event. Cleaning crew glady took the 20 dollar tip yet failed to clean the room Security took over 40 minutes to lock the ballroom one evening for me be able to leave the set up securely. Completely content with the staff behind the scenes….yet customer service and attentiveness seriously lacked thru out the weekend with in the hotel 27 March 2014
Rated 5.0 out of 5.0 by Great Service Would recommend this hotel to all friends and family, its definitely worth every cent. My kids loved the hotel and I couldnt of have been happier with my stay. 27 March 2014
Rated 5.0 out of 5.0 by wonderful stay Thank you for such a wonderful and memorable stay. This was a special event of my granddaughter beauty pageant. I love being there and everything was wonderful. I hope to return there in the future and would love to be a guest again. 26 March 2014
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Dallas
  • 15201 Dallas Parkway
  • Dallas , TX , 75001
  • United States
  • Front Desk +1-972-3866000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French

Pet Policy

Guided Dogs or Service Animals Allowed
  • Local Time

    6:31 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs