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InterContinental At Doral Miami

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Hotel Reviews for InterContinental At Doral Miami
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 776 reviews
87%
Recommend This Property

Ratings Breakdown

776reviews

  • 5 Stars
    473
  • 4 Stars
    172
  • 3 Stars
    66
  • 2 Stars
    26
  • 1 Stars
    39

Great stay and service.

By

22 March 2017

club

I'm really happy with the service, really good service and food at nau lounge. Rooms very comfortable. 100% satisfied with the hotel.

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Pool is good but rooms are dingy

By

22 March 2017

platinumelite

Stay was ok pool was dirty , room was extremely small for intercontinental standards

Wires for the clock was strewn behind the table not concealed well this is intercontinental not motel6 so I expect slightly higher attention to detail

I wanted this stay to be memorable but the memories were not good

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Average stay

By

22 March 2017

Stayed overnight when taking a cruise. I found this hotel average at best. Expected more.

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Great value if you need to be in the area

By

21 March 2017

club

Great value and location for Doral. Staff is very courteous. Only issue I had was that the could not get my key coded properly to access the club lounge, so I had to sneak in for breakfast :o.

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People make the difference

By

21 March 2017

Conrad and many others go out of their way to ensure great customer service and that each guest feels welcome! Moises did a fantastic job at handling the last few minutes of happy hour on St. Patty's Day! Located near an authentic Thai restaurant!

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Mrs

By

19 March 2017

Rooms very clean and excellent customer service!!! Will definitely stay again next time I'm in Miami.

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No conocen programa Ambassador

By

17 March 2017

platinumelite

En el check in no me reconocieron como Ambassador, les pregunte y me comentaron que las politicas habian cambiado, pregunte si tendria agua en la habitacion me comentaron que no sbian y nunca la tuve ni el periodico diairo, Volvi al otro dia a recepcion y otra persona me comento que no estaba familiarizada con el programa pero que lo pondria en el sistema para que me avisaran. Nunca me llamaron.
Al hacer check out la persona si me agradecio por ser Ambassador.

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vacation

By

15 March 2017

Great service, eveyone on staff were very friendly and made my experience at your hotel very enjoyable!

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impeccable service

By

14 March 2017

club

Excellent hotel, very distinctive treatment and outstanding room services. The only minor issues were the internet and some of the prices. Overall good experience.

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Very friendly and helpful staff

By

12 March 2017

I didn't know what to expect the first time I booked the hotel. I've been a return customer ever since.

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Horrible experience

By

12 March 2017

club

Front desk staff at checkin wasn't very helpful. I was put in a handicap accessible room. Felt awful that I was in a room that someone else may have needed. When I asked for a change of room during checkin, I was told I would have to pay for an upgrade.

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Comfortable room

By

10 March 2017

club

Our stay was post cruise and overnight before flight. Shuttle to mall worked well but got taxi back as only one return shuttle which was too late. Shuttle to airport also worked very well and concierge very helpful and pleasant storing our cases.

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