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InterContinental Dubai - Festival City

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Hotel Reviews for InterContinental Dubai - Festival City
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.6

based on 1048 reviews
93%
Recommend This Property

Ratings Breakdown

1048reviews

  • 5 Stars
    768
  • 4 Stars
    179
  • 3 Stars
    47
  • 2 Stars
    27
  • 1 Stars
    27

Gabi

By

25 March 2017

Best place to stay for business and leisure as well

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Fantastic views from creek side rooms

By

24 March 2017

I stayed at this property for 5 nights last week for a conference. Booked a club room through the hotel as I was told that my platinum status didn't allow me a club room upgrade. Arrived in the evening and was picked up by a hotel driver with a BMW 7 series sedan. The hotel is adjacent to a large shopping mall, otherwise, there is nothing in the area. Separate checkin at the hotel and was escorted to my room. The room is large as is the bathroom/dressing area. Comfortable bed and pillows, separate sofa and table. Large (+/- 46") flatscreen tv with plenty english spoken channels. The bathroom has an oval standalone bath and separate shower. The bath is filled through a cascade from the ceiling, nice!
The view towards the creek and burj is great, certainly at night with the skyline lights. The club lounge on the 26th floor is huge, occupying most of the crescent creek side of the hotel. It is divided in six interconnecting compartiments, the last one being the bar. Food and drink offerings (including champagne and wine) are relatively extensive with a warm hors d'oeuvre, different every night. Also, a large choice of cold and warm food in the morning for breakfast with possibility of "à la carte" ordering, free of charge. Well worth the extra spending for the room rate. The pool area is on the 4th floor and is connecting with the adjacent Crowne plaza. There are many small and larger pools, the largest (and nicest) being at the Intercontinental side). Staff is (as usual in the UAE) extremely friendly and helpful. The only disappointments were that I requested a high floor and received (only) a 14th floor room. The view, however, was almost as nice as the 26th floor lounge view. Did not receive any kind of upgrade as a platinum member. Also, there was some construction work with all day disturbing drilling noise. I left early, so didn't enjoy last day breakfast (and no first evening lounge).
All by all a very nice experience...

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It's just OK

By

24 March 2017

It's not the first time to stay here. Overall ,most of the staff is very kindly and willing to help everything, specially concierge team and Housekeeping team,Thanks then make my stay. But the receptionist Aimee is a little bit unfriendly to my guest which is staying with me together . When is not a good impression at the beginning . And DFC area is some construction on going and feeling noisny during my stay. Also pool bar staff is also very friendly . Good experience to stay there for a afternoon .

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Peace of mind

By

24 March 2017

club

I am not a stranger to the intercon chain but it was my first time in this hotel. I stayed only one night as part of a two day conference I was organizing and all I can say is that I left with a big smile on my face. Everything is superb but what differentiates this hotel from other chains is the amazing service from the staff: they will not and do not say no, they are customer focused and make sure to make your stay enjoyable and take away the hassle. Will definitely come back!

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evaluatoin

By

22 March 2017

club

evaluation indicate that the hotel is excellent with fantastic setup and location.
It has so many amenities and level of cleaniness was above expectation.

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they don't care about member

By

21 March 2017

if you like them to take care about you , you should call the duty manger , but the normal staff never do some thing make you happy

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気持ちよく滞在出来ました。

By

21 March 2017

ドバイ観光で、クリークサイドのデラックスルームに4泊しました。

部屋の広さは十分で清潔、快適にすごせました。フロント、コンシェルジュの方々も、親切フレンドリーで好感がもてました。

朝食は、種類豊富で、4回飽きることなく美味しく頂きました。
バーでは、Festival Cityの噴水ショーを見ながら、アルコールをいただけます。プールでは、のんびりできました。

移動は、タクシーが主になりますが、ホテル下のRTA水上バスを利用してメトロクリーク駅へ行けば、安く市中へ行けました。

他と同じく、コーヒーマシンとTWGの紅茶があればベストですね。またドバイ訪問時には、利用させていただきます。

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Семейный отдых

By

20 March 2017

club

Доброжелательный персонал отеля впечатлил.Сервис на высшем уровне.Просьбы исполняли мгновенно.Это очень радовало,особенно когда путешествуешь с маленьким ребенком.Чистота в номерах,отличная кухня и качество блюд.Наша семья осталась очень довольна.Проживали в отеле в течении 14 дней.Рекомендуем.

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A brilliant hotel in which to unwind and re-charge

By

19 March 2017

platinumelite

A quite exceptional hotel in many respects where customer service is key. Excellent bedroom and facilities, attentive staff in each part of the hotel and where members of staff make each guest feel special.

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construction

By

18 March 2017

lot of construction noise to both front and back of hotel - typical Dubai I guess but this was not advised at time of booking.

Internet speed and reliability was the worst I have experienced for a long time.

This is a luxury hotel and for the most part delivers, but they need to focus more on basic requirements that meet needs of business traveller.

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Excellent F

By

18 March 2017

Highly recommend to other business accommodates , friends, and family.

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the best value hotel from Dubai

By

17 March 2017

The best STAFFs, great service. Always touched.

Excellent experience. Had been stay at Intercontinental for many times. Had not disappointed ever.

Especially this Festival city one. The best you can find in the market.

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