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InterContinental Alpensia Pyeongchang Resort

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Hotel Reviews for InterContinental Alpensia Pyeongchang Resort
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 233 reviews
93%
Recommend This Property

Ratings Breakdown

233reviews

  • 5 Stars
    146
  • 4 Stars
    62
  • 3 Stars
    17
  • 2 Stars
    6
  • 1 Stars
    2

perfect service

By

26 September 2016

clean room, kind staffs, delicious food and great service. it was perfect.

Posted byHotelStaff
29 September 2016
Dear. ymaru, Thank you very much for your stay with us and great comment about your stay experience. We are really pleased to hear positive comment and it encourage us to improve further. If we can be of any assistance to make your next stay more enjoyable, please do not hesitate to contact us. We are looking forward to welcoming you back to Intercontinental Pyeongchang Resort. Thank you very much Duty Manager Ebony Kim
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Overall Nice Hotel

By

17 August 2016

club

Everything about the hotel and experience was as my my previous stay, very very nice. The survey I am having to complete is TOO long and starting to get annoying. If I dont get 25,000 points for spending time to fill this out, I will be very annoyed with IHG.

Posted byHotelStaff
21 August 2016
Dear. gkim74, IHG Rewards Club Member Warm Greetings from Intercontinental Pyeongchang Alpensia Resort. Thank you very much for your stay with us and also taking the time to convey your valuable comments regarding your recent experience with us. I am pleased to hear you enjoyed your stay with us. And we would like to express our sincere apology for the inconvenience with taking the time to complete the survey. However a positive guest experience is something our staff takes great pride in, so we value your feedback. We are looking forward to welcoming you back to Intercontinental Pyeongchang Resort Thank you very much. Duty Manager Anna Kim
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Where the Winter Olympics 2018 will take place

By

26 July 2016

club

If you look for impeccable service, spacious rooms, quality food, and experience what the Olympics will be this is your place. Not cheap but worth the money.

Posted byHotelStaff
17 August 2016
Dear Mr. Cnaan, Thank you very much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Club member. We am pleased to hear that you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards
Posted byHotelStaff
29 July 2016
Dear Valued Guest, Thank you very much for your stay with us and great comment about your stay experience. We are really pleased to hear positive comment and it encourage us to improve further. We hope to welcome you once more in the near future. Thank you very much Duty Manager Baron An
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Comfortable rooms average service

By

19 July 2016

club

I requested to speak to the Front Office Manager to clarify why was I charged an extra day when I just stayed 2 hours extra to the check out time? Was not given the chance and told it has to be charged.

I am sure it could have been better explained to me.

Posted byHotelStaff
22 July 2016
Dear Valued guest, Warm Greetings from Intercontinental Pyeong chang Resort Thank you for taking the time to convey your comments regarding your recent experience with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our property. We would like to express our sincere apology for the inconvenience with uncleared explain during your staying. Your comment has been taken to Front Office department and hotel management team for the investigation and immediate improvement. We appreciate with your honest opinion once again, it is very valuable for us to improve its service quality. Moreover, we put our best effort to ensure that your next stay will be up to and beyond your expectations. We are looking forward to welcoming you back to Intercontinental Pyeong chang Resort With best regards, Duty Manager Baron An
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Отличный отель

By

07 July 2016

club

Отличный отель, прекрасное обслуживание и сервис, удобные кровати, большие номера.

Posted byHotelStaff
11 July 2016
Dear Mr Dmitriy1111, IHG Rewards Club, Thank you so much for your stay with us and your review about your stay experience. We are very pleased to hear your positive comment and it will impact on further development of our standard. We hope to welcome you once more on your next visit and will approach you closer with great service. Thank you very much. Best regards, Jamie Jeong Front Office Manager
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Comfortable stay

By

03 July 2016

I and my husband were able to speep really well bedding was really nice and comfortable.
Staffs of the hotel offered really great service and took care from very detailed things.

Posted byHotelStaff
03 July 2016
Dear pkh99, IHG Reward Gold Ambassador Member, Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Gold Ambassador member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jamie Jeong Front Office Manager
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Overall a very good hotel. Definitely best in area

By

10 June 2016

Nice guest rooms, suite excellent. Quite and peaceful hotel, polite and helpful staff, good breakfast. Movie renting facility (free of charge) excellent!

Menu in restaurant needs update. Several years now the same.

Posted byHotelStaff
13 June 2016
Dear StavrosP, IHG Rewards Gold Ambassador Member, Thank you for taking the time to share your experience with us. It is always pleasing to receive feedback that the team looked after you well. Regarding the food selection, I will report the hotel management to improve better quality of Food & Beverage service. I do hope that you will stay with us again on a future stay as I see you have stayed with us before so thank you for your loyalty to our InterContinental brand. Kind Regards, Jamie Jeong Front Office Manager
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Great Service

By

10 June 2016

club

Staff provided excellent customer service and met us at the door. Bellman were well versed on providing recommendations and answering questions. They would not take a tip.

Posted byHotelStaff
15 June 2016
Dear David, Valued Guest It has been a great pleasure welcoming you to InterContinental Alpensia Pyeongchang Resort. We would like to thank you for taking your valuable time to participate sharing your positive comments about your recent stay in our hotel. Your Comments are always valuable source for us to improve our standards of products and services to our guest. If we can be of any assistance to make your next stay more enjoyable, please do not hesitate to contact us. We are looking forward to welcoming you back to InterContinental Alpensia Pyeongchang Resort. Thank you. Best regards, Anna Kim Duty Manager
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Great location

By

06 June 2016

club

Met with Intercontinental Hotel standard except the size of bathroom and tired looking furniture in the room.

Posted byHotelStaff
07 June 2016
Dear Valued Guest, Warm Greetings from Intercontinental Pyeong chang Resort Thank you for taking the time to convey your comments regarding your recent experience with us. We will try constantly to improve our service quality for guests’ satisfaction. Thank you for your valuable comment once again, and we look forward to welcoming you back to Intercontinental Pyeong chang Resort in the nearest future. Duty Manager Baron An
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Pillow Service

By

31 May 2016

It was very good to provide a variety of pillows.
My wife and me very thank to hotel

Posted byHotelStaff
01 June 2016
Dear Valued Guest It has been a great pleasure welcoming you to InterContinental Alpensia Pyeongchang Resort. We would like to thank you for taking your valuable time to participate sharing your positive comments about your recent stay in our hotel. Your Comments are always valuable source for us to improve our standards of products and services to our guest. If we can be of any assistance to make your next stay more enjoyable, please do not hesitate to contact us. We are looking forward to welcoming you back to InterContinental Alpensia Pyeongchang Resort. Thank you. Best regards, Anna Kim Duty Manager
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Stay here - superb property

By

30 May 2016

club

We stayed just one night here but it is a serious oasis for the weary traveler - all I could complain about was the size of the counter next to the sink - and the internet thing they do if you are an ITG member - breakfast was a feast

Posted byHotelStaff
03 June 2016
Dear Mr MikeDs, IHG Rewards Club Member, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the bathroom conditions and breakfast issue. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Jamie Jeong Front Office Manager
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Really enjoyed our stay

By

30 May 2016

club

We spent just a night at the hotel and everything was great - as we would expect from Intercontinental. After a week of travel across Korea it was reall nice to arrive at a hotel where the staff all were fluent in English.

Posted byHotelStaff
02 June 2016
Dear Valued Guest It has been a great pleasure welcoming you to InterContinental Alpensia Pyeongchang Resort. We would like to thank you for taking your valuable time to participate sharing your positive comments about your recent stay in our hotel. Your Comments are always valuable source for us to improve our standards of products and services to our guest. If we can be of any assistance to make your next stay more enjoyable, please do not hesitate to contact us. We are looking forward to welcoming you back to InterContinental Alpensia Pyeongchang Resort. Thank you. Best regards, Anna Kim Duty Manager
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