Our Travel Advisory Policy
InterContinental Hotels Group (IHG) understands that from time-to-time your booking may be affected by weather or natural disasters that are not planned. In such cases, we make every possible effort to keep you informed and to provide you with the level of service that you require so that you can manage your bookings and plan around these unforeseen circumstances. If a Travel Advisory exists, we will display details about the advisory, how your booking may be affected and the process for how to proceed with as little stress and inconvenience as possible.
Due to mandatory evacuations, many IHG hotels along the projected storm path of Hurricane Matthew have closed. Please call (877) 424-2449 for more information.
At 9.19pm on 8th August 2017, an earthquake measuring 7.0 on the Richter Scale hit the Jiuzhaigou area in southwest China's Sichuan Province. Revised cancellation policies are in place for hotels in the quake hit areas – please contact the emergency hotline for further information. +8621 - 2033 4808 (available from 7am to 11pm Beijing Time, GMT+8 daily).