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InterContinental Hangzhou

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Hotel Reviews for InterContinental Hangzhou
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.5

based on 969 reviews
89%
Recommend This Property

Ratings Breakdown

969reviews

  • 5 Stars
    674
  • 4 Stars
    198
  • 3 Stars
    64
  • 2 Stars
    18
  • 1 Stars
    15

G20

By

30 September 2016

club

整体服务感觉不错;除了早餐感觉一般般性价比不高,中餐价格偏贵,洗衣服务不守时;还有就是支付现金的时候,找零不统一没有一个标准,大部分都是取整不找零也没有一个说法,体验非常不好算小费呢还是什么,如果刷卡呢是不是就不会出现这种情况呢,积少成多感觉酒店不是很大气或者说没有应有风范

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hangzhou

By

29 September 2016

Dirty tools, wrappers and a dirty comb were left in the room. When I complained, I was told that someone would email about it at reception during check out. I received no email. Very sub-standard behaviour.

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房间有味道

By

29 September 2016

club

虽然在前台反应过,后续电话跟踪过,但是房间气味不是i一天两天能够消除的吧!建议进行检测!早餐没有想象中那么好,如果自己自费,不值。

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服务好,景观好

By

29 September 2016

作为会员,每到一地基本会选择洲际品牌的酒店入住。这次杭州之行也不例外,选择了特别的大金球。位置在钱塘江旁边,有大剧院,广场,周边环境非常好,晚上还可以观看灯光秀。酒店本身内部非常豪华舒适,房间宽敞整洁,酒店服务人员也很亲切周到。酒店枕头被子都非常合适舒服,可以让人睡好觉。一切都很满意!

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建筑设计惊艳!床铺舒适,服务很好。

By

29 September 2016

club

钱塘江边,城市阳台旁,景观很好,建筑设计也十分有特色。毛巾充足,房建够大,前台服务有亲和力,礼貌大方。

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酒店造型洋气,服务一流

By

29 September 2016

早餐还是过于简陋,可选余地比较小,种类不够丰富。
大床宽度不够。
毛巾质量有待提高。
位置一流,造型洋气,出入方便,性价比高!

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环境很好

By

28 September 2016

platinumelite

酒店环境很好,服务员的态度总体也不错。房间比较大,特别是卫生间很宽敞,洗漱用品都不错,床睡上去也很舒适,酒店还赠送了会员礼品,总体来讲比较满意。

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酒店独具特色

By

28 September 2016

club

酒店外观很别具一格,内部装修也很特色,观光电梯很酷炫。入住的安全系数高!下次有机会还会选择这家。就是距离市区太远。

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Smoking smell in the corridor

By

28 September 2016

platinumelite

I was impressed by the appearance of the hotel , but I when I stayed here the first day, I realized the place is dirty and had poor maintainence though it was opened just 5 years ago. When I took my key and went up to my room through the elevator, I experience a strong smell of smoke as soon as the elevator door opened.

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床铺舒适,服务一流。

By

27 September 2016

唯一不足是酒店的大堂在五楼,需要转电梯,其他效果都很好。大厅用餐环境非常好,非常惬意。房间内设施非常完善,满足一家人出行的需要

Posted byHotelStaff
28 September 2016
非常感谢您选择入住杭州洲际酒店。我们很高兴得知您享受到愉快的住宿体验。酒店内部恢弘大气,从五楼大堂层设置了高达85米的穹顶,白天室外的阳光从透明的圆形屋顶自上而下散落开来。夜晚,顶部的灯光如同黑夜中闪亮的星星。酒店结构设计需在5楼转刷房卡的观光电梯进入客房,您既能欣赏酒店美景,更能保障您的住宿安全。我们期待着您的再次光临。
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服务到位

By

27 September 2016

整体来看,杭州洲际在服务意识方面确实不错,横向比较皇冠,早餐丰富程度差别不大,包括就餐环境场地都不够舒适。

Posted byHotelStaff
28 September 2016
非常感谢您对我们酒店的评论。我们很高兴得知您享受到满意的服务。杭州洲际酒店以金色为主色调,整个建筑外观呈球形,就像一个金色的太阳,与对面月牙形的杭州大剧院遥相呼应,取日月同辉之意。对于您的意见,我们已经分享给酒店管理团队及餐饮部门,酒店会做出相应的改进。我们诚挚的邀请您再次光临我们的酒店,以便让我们为您奉上更好的服务。
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Good location good service impressive building

By

27 September 2016

The building is clearly impressive, large room very quiet,
helpful staff

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