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InterContinental Hangzhou

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Hotel Reviews for InterContinental Hangzhou
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.6

based on 1413 reviews
89%
Recommend This Property

Ratings Breakdown

1413reviews

  • 5 Stars
    1014
  • 4 Stars
    271
  • 3 Stars
    81
  • 2 Stars
    27
  • 1 Stars
    20

房间舒适、服务周到

By

21 July 2017

platinumelite

入住感觉与洲际品牌相符合,酒店人员服务周到、细致。房间舒适,景色很好。
洲际酒廊的食品能够再丰富些就好了。
以后还会选择这里。

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这家酒店还是好的选择

By

21 July 2017

酒店外观设计很特殊,是个金球。虽然是个球,内部的装饰和房间还是不错,智商是个方形。该有的5星酒店的基本配套都有,但缺乏特色!让我想不起来,那个配套是印象深刻的。出了外观。服务态度,比酒店外形正常些,彬彬有礼,还算热情。

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服务周到,配套休闲区不足

By

17 July 2017

club

服务周到,早餐食材丰富,早餐品质一般,有待提高;配套休闲区不足,健身房、泳池偏小;房间内电源插座不足,双人间床头只有1个插座,无法满足使用需求。

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Very comfortable bed

By

17 July 2017

club

Large, comfortable, nice sheet. Good hardness of the matrix

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窗帘遮光度非常差,

By

16 July 2017

platinumelite

朋友推荐这家洲际,入住之后发现很多问题,最大一个问题是酒店硬件非常老,遮光窗帘居然是坏的,遮光度就不要说了,一大早就给阳光照射进来了,特别影响睡眠.这种细节的做不好,不知,如何贵集团如何定义洲际这个品牌.

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Great stay at InterContinental Hangzhou

By

16 July 2017

platinumelite

First stay at any IC hotel, the IC Hangzhou really impressed me with a very good location and professional staff. The room has a very nice view to Qian Tang River. Breakfast has a generous spread of both Chinese and Western choices. All in all, a very nice stay and I would definitely recommend this hotel and return when I visit Hangzhou again next time.

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客房舒适

By

16 July 2017

club

行政酒廊用餐,员工服务缺乏,没有主动意思,晚上没有夜床服务,对待会员,应提供延时退房计划,其它方面较满意

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令人深刻的建筑,杭州会议的首选

By

16 July 2017

1. 建筑结构令人赞叹
2. 进出动线有些乱
3. 如何到达附近的娱乐餐饮设施,没有很好的标识。

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景色优美,服务一流

By

15 July 2017

杭州洲际位于钱江新城的钱塘江北岸,向南可以观江和滨江的美景。周边环境优美,到老城区有点距离,但是杭州不大也不算远。酒店设施现代,环球造型别具一格。保持了洲际一贯的酒店风格豪华大气。

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服务一流!

By

15 July 2017

服务很好,提前电话询问客户的需求,而且尽量满足客户的需求. 但是结账开发票的时候速度太慢,让客户一直站那等着,而且发票弄半天还开错了,显得非常不专业!

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位置很好,服务一流

By

15 July 2017

platinumelite

酒店位置很好,到机场非常方便,半夜办的入住,前台服务人员已经提前安排好房间,并且很快办完了入住手续,整体感觉非常的好。

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床品较好,餐饮比较满意。

By

14 July 2017

club

床垫适中,枕头挺舒服,空调给力。餐厅出品餐食比较满意。服务生训练有素,服务意识强。孩子在前台的休息区遗失了杯子,服务生帮我们找到,并及时快递给我们,非常感谢。
不足的是退房时等待时间比较长,可能是有会务的原因吧。望改进。

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