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InterContinental Hanoi Westlake

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Hotel Reviews for InterContinental Hanoi Westlake
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 928 reviews
95%
Recommend This Property

Ratings Breakdown

928reviews

  • 5 Stars
    624
  • 4 Stars
    224
  • 3 Stars
    52
  • 2 Stars
    13
  • 1 Stars
    15

Great food great staff

By

25 July 2017

I only would have to say that the staff are so attentive so polite and friendly the manager extremely professional attentive and friendly person. the rooms over the lake were very nice they were very helpful with any queries we had. And made us feel quite special thank you intercontinental westlake and keep up the great work

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Nice hotel but some improvements needed

By

22 July 2017

Nice hotel. I receive my benefits as per my status. Got an upgrade to the club room and it's big and nice.

The air-conditioning needs to be improved though. It can get warm and the air-conditioning control doesn't seem to be able to adjust the temperature down.

The coffee maker is hard to operate and I can't make good coffee from it even thought the coffee beans are from illy and it's supposed to be good coffee.

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2 night stay

By

19 July 2017

Stayed three nights on our way to Burma.
Very nice reception.
Great room.
Very nice staff.
We will return.

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Great luxury experience

By

19 July 2017

Stopped in Hanoi to rest up from jet lag. Hotel was comfortable and luxurious without being ostentatious.
Staff was friendly, helpful and treated us with respect.
Facilities were just what we needed as inexperienced visitors to Vietnam.
Food offerings were just the right mix of local and international cuisine.

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Beautiful scenery and great service

By

16 July 2017

club

It was a beautiful hotel. It's old but well maintained. Every staff was nice and friendly. Breakfast wasn't the best but it was ok. Swimming pool was small but clean.

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Comfortable with nice view

By

15 July 2017

Overall experience is good with excellent service offered at all level of staff. However, there's almost no changes to the food variety for breakfast for my last few stays. The wifi at the gym is a bit slow.

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クラブラウンジスタッフが温かい

By

13 July 2017

2泊だけの滞在でしたが、すぐにラウンジスタッフが名前と顔を覚えてくださり、おススメの飲み物を教えてくださったり、ご自身のお名前の由来について教えてくださったり快適に過ごさせてくださいました。

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总体不错

By

13 July 2017

club

总体不错感觉到很好的选择。。。。。。。。。。。。。。。。。。。。...................................................

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換房服務

By

10 July 2017

When the manager saw my comment on review about the view expectation , he came over in the next day when we having breakfast

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Aufenthalt im InterContinental Westlake Ha Noi

By

10 July 2017

Es war ein angenehmer Aufenthalt.
Nette und zuvorkommende Mitarbeiter, sauberes Hotel sowie ein professionellen Limousinenservice.
Schneller Check-In und angenehmes Ambiente und Lage.

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Nice lake view with very friendly staff, excellent experience

By

10 July 2017

platinumelite

Overall very nice experience during the stay with the convenient location and very good service. My wife forgot her hat on the taxi but the hotel staff managed to trace the license plate number and asked the driver to return it to the hotel, great service!

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An oasis in a bustling city

By

09 July 2017

Firstly, the location - an oasis in a bustling Hanoi with a lovely situation overlooking the lake.
Furthermore, the staff are attentive, friendly, always obliging, and most charming. Not only the staff in the Club lounge and front desk, but also the senior staff - all conspiring to make my stay delightful, each and every time.
Finally, the IC offers tremendous value for money.
Perhaps I am biased, I have always stayed at the Westlake, this being my 4th visit. I wouild not stay anywhere else, except under duress.

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