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InterContinental Hanoi Westlake

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Hotel Reviews for InterContinental Hanoi Westlake
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.5

based on 729 reviews
95%
Recommend This Property

Ratings Breakdown

729reviews

  • 5 Stars
    475
  • 4 Stars
    182
  • 3 Stars
    46
  • 2 Stars
    13
  • 1 Stars
    13

Exceptional Experience

By

2016 九月 28

platinumelite

We stayed here to celebrate getting engaged. At every step of the way, the staff of this hotel exceeded our expectations for hospitality.

Khanh, at check-in, was friendly and welcoming and just downright wonderful.

The staff of the club lounge was great.

We took part in the afternoon tea in the club room, the canapes and cocktails happy hour, and the breakfast in the main hotel restaurant. The food every time was delicious.

The fitness room at this hotel is incredible. The best I've seen any hotel have. Plenty of machines, all in great condition, clean, and with plenty of space.

Our room was wonderful, with a great view of Hanoi and Westlake.

At every step, the Hanoi Westlake made us feel like welcomed guest. It was truly a fabulous time.

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3 Nächte

By

2016 九月 25

club

Freundliches und zuvorkommendes Personal, vereint mit einem wunderbaren Blick über Hotelanlage, See und Stadt. Gerne jederzeit wieder!

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素晴らしい立地

By

2016 九月 25

club

ハノイの市内の喧噪から少し離れるだけでリゾートを味わえるホテルです。ホテルの中が落ち着くので町には出たくなくなります。リゾートホテルなのでスパエリアがあって技術の確かなスタッフからマッサージやエステを受けられるようになればまた伺いたいホテルだと思いました。

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心地良いスタッフサ-ビスとロケーション

By

2016 九月 24

club

素敵なカフェラウンジバ-(ディプロマ)やレストラン、美しいプール、全体に快適な滞在でした。唯一、是非ともホテルショップやリゾートらしい、一流のSPAエステを導入すべきだと思います。

Posted byHotelStaff
2016 九月 26
当ホテルのレビューを投稿いただき誠にありがとうございました。当ホテルでのご滞在をお楽しみいただけたとのこと、大変嬉しく存じます。 当ホテルでは、お客様に満足いただけるご滞在を提供できるようスタッフ一同尽力しており、お客様からのフィードバックを貴重なご意見として参考にさせていただいております。またのご利用をお待ち申し上げております。 敬具
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浴室不錯

By

2016 九月 24

club

乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,乾淨整齊,水很大,,水很大

Posted byHotelStaff
2016 九月 26
非常感谢您对我们酒店的评论。我们很高兴得知您享受到愉快的住宿体验。这也是我们员工最大的骄傲,因此,您的反馈对我们而言很重要。我们期待着您的再次光临。
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Great experience

By

2016 九月 23

Intercontinental Westlake is the best hotel expereince for me in Hanoi. The staffs are very nice; service orientated and mostly speaking English. It definitely value more than the money spent.

Posted byHotelStaff
2016 九月 26
Dear wingfat, It is great to receive great feedback from our guests. InterContinental Hanoi Westlake does not offer the guests a surreal resort feeling in the middle of the busy Hanoi only with its unique location, but also with its top-quality services. I hope to welcome you back soon. Kind regards, Trang Nguyen PA to General Manager
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Hanoi Sept 2016

By

2016 九月 23

Dear Intecon west lake - this survey is far too long and just when you think you're finished you have to answer more questions! Please try to keep this concise.
Hotel is excellent - I would not stay anywhere else in Hanoi

Posted byHotelStaff
2016 九月 26
Dear nielp, I am very pleased to read your comments. It is great to know that we can deliver the best service to you. We will make sure the continuous quality improvements. Thank you for choosing us and we are looking forward to seeing you again soon. Kind regards, Trang Nguyen PA to General Manager
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Hotel location

By

2016 九月 22

The hotel location is perfect if you are in a busyness trip in Hanoi.

Posted byHotelStaff
2016 九月 23
Dear Anonymous, Thank you for your review of our hotel. We hope you will visit us again. Kind regards, Trang Nguyen PA to General Manager
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服務一流

By

2016 九月 22

club

整體來講環境很好, 接待人員服務親切, 床舖很舒適軟硬適中, 房間及浴室很整潔温馨, 建議浴室可放些沐浴鹽可泡澡放鬆, 或其他可幫助放鬆的產品會更好

Posted byHotelStaff
2016 九月 22
非常感谢您对我们酒店的评论。我们很高兴得知您享受到愉快的住宿体验。这也是我们员工最大的骄傲,因此,您的反馈对我们而言很重要。我们期待着您的再次光临。
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Location

By

2016 九月 20

club

Closer to Old Town, Hanoi would have been nice........................................................

Posted byHotelStaff
2016 九月 21
Dear gbwi, Thank you for your feedback. Our hotel has a unique location which is on the surface of the West Lake. Here you can enjoy the peaceful and quiet air. We hope to welcome you back soon. Kind regards, Trang Nguyen PA to General Manager
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Excellent hotel right next to the lake

By

2016 九月 18

The hotel is literally built inside the lake. You get the feeling of a resort but is right in the city centre.
Large clean rooms with a view to the lake.
Friendly personal and high quality service.

Posted byHotelStaff
2016 九月 21
Dear dimi_l, It was a great pleasure to welcoming you at InterContinental Hanoi Westlake. Thank you for your kind feedback. We are happy that you enjoy the hotel’s unique over the lake design which brings resort feeling to our guests. We are looking forward to your next visit. Kind regards, Trang Nguyen PA to General Manager
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リゾートの雰囲気

By

2016 九月 16

club

全体なサービスがよく、宿泊部屋もコテージのような雰囲気、とてもよかったです。スタッフも皆が笑顔で迎えてくれて、とても、快適に宿泊することができました。朝食も種類たくさんの食材、料理を置かれ、満足した朝食を取ることができました。

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