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InterContinental Kuala Lumpur

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Hotel Reviews for InterContinental Kuala Lumpur
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 1449 reviews
89%
Recommend This Property

Ratings Breakdown

1449reviews

  • 5 Stars
    882
  • 4 Stars
    375
  • 3 Stars
    98
  • 2 Stars
    55
  • 1 Stars
    39

Comfortable bed and good service

By

19 September 2017

club

Great amount of attention given during my stay by Assistsnt manager when I went up to the reception one night regarding not having shower gel and tea for two nights straight. Next thing I know, I have 4 bottles of shower gel and half a dozen of tea in my room. I fell sick during my stay and Jing made sure I'm alive by checking on me. Great service! However no so for breakfast staffs. Rude and unfriendly. Noticed they gave each their faces when I requested for something. One even roll her eyes. Very unprofessional and surely didn't expect that from a hotel with such high rating. Housekeeping however is not good as well. Toilet was not thoroughly clean each day.

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Comfortable room and great location

By

18 September 2017

platinumelite

The location is excellent while the quality of the hotel room is very nice indeed. The staff are generally helpful while the communications could be better.

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Good Luxury Hotel

By

18 September 2017

platinumelite

Good place to stay in Kuala Lumpur.
Luxury as expected from InterContinental hotels.
Recommended to visit.

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Excellent dining experience

By

18 September 2017

club

Meal service - breakfast and dinner - uniformly excellent.
Staff attentive, friendly and courteous.

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Great service

By

17 September 2017

club

I resently spent a week at this hotel and enjoyed the facilities and the whole experience. The staff were helpful and pleasant to deal with. Over all the hotel exceeded my expectations.

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excellent service

By

16 September 2017

club

The staff at the service counter and lobby were excellent and met all of my needs. I even got a free beer on arrival. Best service for years. Keep it up.

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Excelllent

By

14 September 2017

platinumelite

Full value for your money hotel, staff is fullfilling your needs and questions, just a perfect place to stay in KL

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Good Hotal

By

14 September 2017

The place is so good but as platinum ambassador they upgrade me to smaller room (Club room) without club access. My family is 2 adults and 2 kids.

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Must stay

By

14 September 2017

Hotel staff were fantastic
Hotel rooms were clean and comfortable. Showers had strong water pressure. Bed very comfortable.
Location is great

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クラウンラウンジはオススメ。

By

13 September 2017

クラブラウンジは落ち着いていてのんびり出来て良かった。
朝食、アフターティー、カクテルタイム共にサービスも行き届いていました。食事も飲み物も美味しかったです。

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Quality Staff

By

12 September 2017

Care I received from the staff was the first class. When we though we found a hair i the soup, the staff was conscientious. Well trained to respond and willing to make it right by investigating immediately. It was ox tail soup and some tail hair was included. They served a fresh soup without hair.

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チェックインの対応が素晴らしい

By

11 September 2017

club

英語が苦手な私に対して丁寧に分かりやすく英語で案内をして頂き、非常に気持ち良くearlyチェックインをすることが出来ました。

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