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InterContinental Alliance Resorts The Venetian Resort

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Hotel Reviews for InterContinental Alliance Resorts The Venetian Resort
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.5

based on 3002 reviews
90%
Recommend This Property

Ratings Breakdown

3002reviews

  • 5 Stars
    2157
  • 4 Stars
    496
  • 3 Stars
    172
  • 2 Stars
    103
  • 1 Stars
    74

Hotel Increible

By

27 February 2020

platinumelite

Hotel increíble. Con espacios y áreas muy amplias.
Las habitaciones muy espaciosas y con todos los servicios.

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Great hotel experience, not as great staff experience

By

27 February 2020

club

The hotel was very luxurious and was a great place to stay. We had mostly great experiences with staff throughout the hotel. Davis was particularly helpful when dealing with our check-in issue.
We booked The Venetian through IHG site and upon arriving at 9 PM after traveling all day, were told the reservation was never sent through by IHG. It became my responsibility to call IHG and rectify the situation. We were told it would take 20 minutes for the new one to go through. After 2 hours, we were told to check back the next morning. Meanwhile, we didn't have a place to stay. We had to do a walk-in with the hope there would be space the following day. Each staff member on the Venetian and IHG side gave us different information, which left us with a lot of anxiety as to whether we had a place to stay for our trip. Luckily, the reservation came through the next day but we lost out on the promotion we booked since a new reservation was created. The Venetian wouldn't honor it since we didn't book through them.
We understand issues happen and mistakes can be made. What was most upsetting is that most people didn't seem to care that we were left without a place to stay for the night despite having what we thought was a good reservation booked a month prior.

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More than just comfortable

By

27 February 2020

platinumelite

You know the feeling you have when you come home and unwind? You get the same feeling here, there is no better place to relax and enjoy being home, than a suite at the Venetian. From the size of the rooms, to the quality of the bed, to the amenities of the huge bathroom, all makes you you feel pampered and at home.

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Security incident handled poorly

By

27 February 2020

Woke up in the middle of the night with someone in the room is not fun. The hotel made the mistake of assigning my room to another guest who came into my room after midnight. I understand mistakes do happen but way hotel handle this afterward is horrible. No follow up without me calling them and most staffs and management were not aware of the incident and just brush it off by just saying sorry. Stayed rheee for a full week without any one follow up. Only multiple calls and bad reviews finally able to reach Jason likely from the complaint department who spent the time to look into why it happens and apologize. The hotel could

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Under One Roof

By

26 February 2020

The best thing about the Venetian is everything you need is under one roof. Great dining, World Class Spa and a well lit, open casino. The rooms are all suites with the best of comfort.

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SamAZ

By

26 February 2020

platinumelite

You won't be disappointed with this hotel! An excellent stay was had and will be back!

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Overall, excellent

By

25 February 2020

Very comfortable stay. Beautiful property. Very crowded but overall a great experience

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Is always comfortable beds and and service

By

25 February 2020

platinumelite

This is probable the best hotels and resorts I used all over I go in California and Mexico Same service we stay on 5 stars before or category 6 but this one is better

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Suites are amazing

By

24 February 2020

I love the layout of the room. stepping down a couple steps into the spacious living room. The tub is amazing, super experience!

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Venetian Stay

By

23 February 2020

platinumelite

Excellent property and staff. Very nice rooms and clean casino.

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Awesome Location for Business Convention

By

23 February 2020

club

The Venetian hotel was a great place for a business convention. The rooms are fabulous and the food options plentiful!

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Great stay

By

23 February 2020

club

I had a great time at this hotel and would recommend to anyone.

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