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InterContinental Alliance Resorts The Venetian Las Vegas

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Hotel Reviews for InterContinental Alliance Resorts The Venetian Las Vegas
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.6

based on 2018 reviews
91%
Recommend This Property

Ratings Breakdown

2018reviews

  • 5 Stars
    1476
  • 4 Stars
    331
  • 3 Stars
    105
  • 2 Stars
    67
  • 1 Stars
    39

Improper key checkout

By

24 May 2018

club

Everything was good until the front desk checked out a key to someone that wasn't on the guest or room list and didn't want to admit their mistake. Talked with one manager on multiple occasions and judging by the look on his face when he saw us the second time clearly was hoping we'd forget or just give up on the matter, it wasn't tell we checked out the the front desk lady and her manager actually wanted to make sure that something had been done. When we told them no the manager dropped all the resort fees and room service charges and stated that he knew that didn't change the fact someone messed up. Was planning on a bachelor/bachelorette stay in the near future but are looking into different options now since the majority of the staff couldn't admit to their mistake.

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