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InterContinental London Park Lane

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Hotel Reviews for InterContinental London Park Lane
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.5

based on 929 reviews
90%
Recommend This Property

Ratings Breakdown

929reviews

  • 5 Stars
    668
  • 4 Stars
    142
  • 3 Stars
    54
  • 2 Stars
    37
  • 1 Stars
    28

床铺舒适

By

9月 27, 2016

床铺舒适,睡眠质量佳。
前台及客房服务热情周到,需求都被满足。
美中不足在于,送来的香槟杯上布满灰尘和污渍,速度也相对较慢。

Posted byHotelStaff
9月 28, 2016
Dear lynette97, Thank you for taking the time to review InterContinental London Park Lane following your recent stay with us. Your kind comments about the staff and the service we provide is much appreciated. They will all be absolutely thrilled to know their hard work is being recognised. I hope that the small hiccup did not detract from enjoying your stay. lynette97, I hope to welcome you back to the hotel in the not too distant future. Kind regards Caroline Jillings Director of Rooms
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Overnight Stay in London

By

9月 27, 2016

Superb hotel, with great facilities, friendly staff and an excellent location close to parks, shopping, and underground.

10 out of 10.

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Fantastic time

By

9月 26, 2016

platinumelite

Every time we visit London we always stay here.
We like the facilities and location.
The fact that we can eat in Theo Randall's Restaurant is a real benefit.
We love the way the staff remember us.it makes life a little easier.

Posted byHotelStaff
9月 28, 2016
Dear PBD1, Thank you for taking the time to provide us with feedback following your recent stay with us at InterContinental London Park Lane. I am pleased to hear everything exceeded all your expectations and we were able to make your stay a memorable one. I am happy to hear that use some of our facilities and thank you for mentioning our restaurant Theo Randall, I have passed your message on to them. PBD1, we all look forward to having another opportunity to welcome you in the not too distant future. Kind regards, Caroline Jillings Director of Rooms
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restauration

By

9月 25, 2016

je souhaiterai que le menu soit plus diversifié et tienne compte des habitudes alimentaires des clients (végétariens , au régime ect.....

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Intercontinental London

By

9月 23, 2016

club

Wonderful hotel. Clean and attentive staff. The bathroom was well appointed. Met my expectations.

Posted byHotelStaff
9月 26, 2016
Dear b rose, Thank you for taking the time to share your review after your recent stay with us at InterContinental London Park Lane. b rose, I am pleased to hear you enjoyed your stay with us and we look forward to having the opportunity to welcome you back to the hotel in the near future. Kind regards, Caroline Jillings Director of Rooms
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Unfortunate experience

By

9月 23, 2016

Was one of the most unfortunate experience I have ever had at an Intercontinental property.

Posted byHotelStaff
9月 26, 2016
Dear Husain1977, Thank you for taking the time to review the hotel following your recent stay with us. The constructive feedback provided by our guests allows us to enhance the level of service we aim to deliver throughout the hotel and we greatly appreciate your comments. I am sorry to hear that you had a disappointing stay on your last visit and I would like to follow this up with you in more detail on your next stay. Husain1977, we do hope that we will have the opportunity to welcome you back to the InterContinental London Park Lane soon. Kind regards Caroline Jillings Director of Rooms
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Real Gem in the heart of london

By

9月 23, 2016

The hotel is elegant in an outstanding location in the midke between knightsbridge and picaddly , every thing is within walking distance. with hyde park view .
service level is extremely high, staff is always welcoming and smiling and fast responsivenese to what you need.
Special thanks for Alfonso in the reception for his support and outstanding check in service.
over all the intercontinental park lane is outstanding

Posted byHotelStaff
9月 26, 2016
Dear OMAR OK, I would like to take this opportunity to thank you for your feedback after your recent stay with us at InterContinental London Park Lane. It is always refreshing to receive positive comments as our aim is to provide our guests with memorable experiences and I am delighted to learn that we were able to do that. Thank you for mentioning Alfonso from the Front Desk, I have passed on your message to him. OMAR OK, once again, I am very happy that you enjoyed your stay here. We hope that we will have the opportunity and pleasure to welcome you back in the not too distant future. Kind regards Caroline Jillings Director of Rooms
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A good choice in London

By

9月 19, 2016

platinumelite

Overall, I had a pleasant stay in this hotel even though we encountered a problem.

The location is good, a lot of places is within walking distance and there are a few parks around.

The service of the Lounge staff was excellent and he was friendly and knowledgeable, making our afternoon tea enjoyable.

Front desk staff also very friendly and helpful.

Service of Concierge varies from person to person, I can say a couple of gentlemen working at the Concierge desk were a bit arrogant.

There's one recommendation, since we arrived around 2:30 pm and the room was not available yet and we need to wait, in other Intercontiental property, they might offer you a drink so that the guest has a place to stay, in this property, no arrangement is made. They can consider to have such arrangement in future.

Posted byHotelStaff
9月 20, 2016
Dear YLLee, I would like to take this opportunity to thank you for your feedback that you left after staying with us at InterContinental London Park Lane. It is always refreshing to receive positive comments especially regarding the team and I have shared your feedback with all the departments and I could not agree with you more that our location is perfect for our guests to explore what the lovely city of London has to offer. YLLee, we trust that we can look forward to welcoming you back to the hotel in the future. Kind regards, Caroline Jillings Director of Rooms
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Very enjoyable stay

By

9月 19, 2016

The Intercontinental at Park Lane is in a great location and a very comfortable room. The room was very clean and although smaller than most Intercontinental Hotels, you do expect this for this area.

All the staff was very helpful and will be staying here again.

Posted byHotelStaff
9月 19, 2016
Dear CB75UK, Thank you for taking the time to share your experience after your stay with us at InterContinental London Park Lane. Your kind comments about the hotel and the employees are highly appreciated. I am thrilled to learn that we were able to leave a positive impression, the team will be pleased. CB75UK, once again we all look forward to having another opportunity to welcome you back again soon. Kind regards, Caroline Jillings Director of Rooms
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I cannot recommend this hotel highly enough

By

9月 19, 2016

I cannot recommend this hotel highly enough, the staff are incredibly helpful and are a credit to the hotel, the room we had was clean and well presented, the hotel restaurant is well worth visiting.

Posted byHotelStaff
9月 19, 2016
Dear KLMuk, I would like to take this opportunity to thank you for your feedback after your recent stay with us at InterContinental London Park Lane. It is always refreshing to receive positive comments as our aim is to provide our guests with memorable experiences and I am happy to learn that we were able to do that. I am also delighted to hear you were able to use some of our facilities and thank you for mentioning our restaurant Theo Randall, I have passed on your message to them. KLMuk, once again, I am very happy that you enjoyed your stay here. We hope that we will have the opportunity and pleasure to welcome you back in the not too distant future. Kind regards Caroline Jillings Director of Rooms
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Central Location

By

9月 19, 2016

Great service, location and overall great hotel. This is our 3rd stay at this hotel and always receive very good service, enjoy staying here.

Posted byHotelStaff
9月 19, 2016
Dear Barney's Friend, Thank you for taking the time to post a review here after your recent stay with us at InterContinental London Park Lane. I am pleased to hear the service we provide met all your needs and expectations. We are extremely lucky to be situated in such great location for our guests to explore what London has to offer. Barney's Friend, it was our pleasure to have you as our guest and we are all looking forward to welcoming you back in the future. Kind regards Caroline Jillings Director of Rooms
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Good location

By

9月 15, 2016

platinumelite

Usually good service. This time the hotel was over booked. Did not check in till 18:00

Posted byHotelStaff
9月 16, 2016
Dear Greek traveler always hap, Thank you for taking the time to review our property after your stay with us at InterContinental London Park Lane. We highly appreciate our guests’ comments as they help us to improve overall, ensuring that we deliver an experience in line with our guests’ expectations. I hope that the small hiccup did not distract you from enjoying what was otherwise an enjoyable stay. Greek traveler always hap, we look forward to having the opportunity to welcome you back to the hotel in the near future. Kind regards, Caroline Jillings Director of Rooms
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