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InterContinental London Park Lane

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Hotel Reviews for InterContinental London Park Lane
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.5

based on 1092 reviews
90%
Recommend This Property

Ratings Breakdown

1092reviews

  • 5 Stars
    787
  • 4 Stars
    165
  • 3 Stars
    62
  • 2 Stars
    43
  • 1 Stars
    35

Disappointed Spire Ambassador!!!

By

27 April 2017

I have just returned from a trip to London & Paris with my wife & daughter

Being an Ambassador Spire member, I have booked a Deluxe Room at the Intercontinental Park Lane Hotel in London

A couple of days before traveling, I have called up the hotel & asked them if I could be upgraded to a Suite because of my status & they informed me that this would be requested but subject to availability

Upon arrival at the hotel (around 13:30), I was informed by the agent checking me in that my room wasn’t ready yet & that I had to wait for about an hour. I told him that I needed the room at the earliest because I had pre-booked plans & that I had to leave the hotel in a hurry; he then said that he had suites that were available but wanted me to pay around 380 Pounds difference per night, so I informed him that I had already called the hotel & they said that I could be upgraded to Suite if there was availability but he said that there was nothing he could do about it, instead, he offered me a safe to put my valuable in as I had to rush myself out of the hotel

Once we returned, I was given my room cards… When we got in, there weren’t any welcome amenities as there should have been so I called them up & asked for them. I left the hotel again & returned in the late afternoon to see a note that they have attempted to deliver my welcome amenities but weren’t able to do so (although there was no “do not disturb” sign hanging out) so I called them again & asked them to send them back.

On the 2nd morning, there wasn’t a newspaper on my door & they didn’t put any newspaper on any morning. While I was leaving the hotel, on the 2nd day, I told them about the welcome amenities & they said that they’ll be sending them (which they did on this day)

When we returned in the afternoon, I wanted to have a coffee, but unfortunately, neither the coffee nor the tea were replenished from the previous day so I had to call again & they sent 3 capsules of coffee without sending the tea & they never replenished the coffee or tea since

I haven’t received a bottle of water daily as I should have up till the last day when I had to ask for one

On the other hand, the concierge service was very good & the waiters & manager at the lobby bar were very nice

Maybe for a regular guest, things would’ve seemed to be ok, however for an Ambassador Spire member, this stay for a huge disappointment… I do expect to have the highest level of attention & upgrades, whenever I’m staying at any IHG hotel especially when it comes to Intercontinental… Being in London, I expected attention to detail to be even better than anywhere else but was really disappointed… I have never stayed at an Intercontinental Hotel & been so disappointed knowing that I’ve stayed in tens of Intercontinental hotels all over the world

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Park Lane

By

27 April 2017

club

Another fabulous experience, impeccable service, great attention to detail

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Great location and service

By

24 April 2017

Great location, just next to Hyde park and underground station. A little noise at night due to heavy traffic around the hotel, but still very recommended.

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Very Comfortable stay

By

24 April 2017

club

Great service, friendly and knowledgeable staff.
Great stay 1st class in every way

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An excellent experience all round.

By

23 April 2017

We stayed two nights in the Intercontinental on Park Lane. It is a perfect location for exploring central London and the staff were outstanding in every way. We received a warm welcome and the room was very comfortable. We thoroughly recommend this hotel and we will always choose IHG as they have never disappointed us.

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Not well organized, billing mistake

By

23 April 2017

platinumelite

The hotel didn't deliver us the interconnecting room, although they promised. Also, they mistakenly charged my credit card for over $500. After I called twice, they finally fixed the problem.

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Bad Service with small room

By

23 April 2017

platinumelite

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Financial people to smart

By

22 April 2017

Having paid my stay with redeemed points and cash is unbelivable. The Hotel didn't had the right to charge my Credit Card as my Reservation was made with redeem points.

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Best hotel

By

22 April 2017

Do not hesitate if u have money to book your stay here

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OUTSTANDING

By

22 April 2017

I stayed at the hotel when receiving an MBE at Buckingham Palace, it made the special occasion even more memorable. The staff were truly outstanding, I just wish I had taken their names to mention them specifically. We also had afternoon tea and champagne after the palace, I can't recommend this enough, they even made me a cake to celebrate the event. The whole experience from arrival to departure was exceptional. We had our elderly parents with us and our 2 son's; they loved it.

The staff make it better than a 5 star hotel.

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Brilliant stay

By

21 April 2017

I thoroughly recommend. We had a fabulous stay and the staff were discreetly attentive and excellent with my young son. We were made to feel welcome

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地理位置一流

By

20 April 2017

酒店位置很好,标准的英式早餐,就是房间小了点。。。下午茶也很不错,下次应该会带父母一起来住,旁边就是海德公园,吃完早餐散散步还是很惬意的

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