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InterContinental London Park Lane

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Hotel Reviews for InterContinental London Park Lane
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.5

based on 1151 reviews
90%
Recommend This Property

Ratings Breakdown

1151reviews

  • 5 Stars
    826
  • 4 Stars
    174
  • 3 Stars
    66
  • 2 Stars
    45
  • 1 Stars
    40

Nothing special

By

23 June 2017

platinumelite

Room was small and nothing special. Wasn't greeted as an elite member, and experienced no great service. Nothing stood out; I was surprised it was a 5* hotel actually. The worst thing is that you could hear people walking through the hallway talking. That is just not acceptable in a 4 or 5 star hotel. I thought the location was going to be great, but it was actually quite difficult to get to the hotel from the underground.

I've only stayed at an Intercontinental once, many years ago. I remember that hotel as being impressive. But on this recent trip I spent 22 days at 4* and 5* hotels, and this was our least favorite, at the highest cost. I wish I could be more positive.

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Great Break

By

22 June 2017

platinumelite

A well presented room and hotel. The Theo Randall restaurant is highly recommended.

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クラブインターコンチネンタルでの利用

By

22 June 2017

club

クラブインターコンチネンタルを利用し、事前にクラブルームの利用を予約していましたが、チェックイン時に、フロントスタッフから、翌日のクラブルームが利用できず、代替えのレストランを利用しなければいけないことを説明された。詳細については、英語で記載された案内文を渡されたのみで、とても丁寧、親切とは言えない対応だと感じた。世界中で他のインターコンチネンタルホテルを利用したことも何度かあり、どこも日本語スタッフがいたことを記憶しているが、こちらのホテルにはいなかったのか。時間帯によっても利用できる施設が異なり、案内文には各レストラン名しか記載しておらず、ホテル内のどこにそのレストランがあるのかもわかりづらく、度々いろんなスタッフに聞く必要があったので、手間取った。
今回は不測の事態だったが、他のサービス、部屋、部屋からの眺望などもとても素晴らしく、全体的には満足している。

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noise issues with other guests

By

21 June 2017

Whilst not the fault of the hotel/staff, more could have been done to confront the source of the noise, not just turn a blind eye and move us to another room at 1 AM. If people are inconsiderate in this way, they should be confronted.

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Weekend break

By

21 June 2017

Ideal position to explore London - close to parks and underground. Great place to return home to. Would recommend the InterContinental Lounge, an extra, but we used the facility and really enjoyed it.

Staff excellent and very helpful.

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Good location, good people

By

21 June 2017

platinumelite

很好的体验,但希望白金会员或大使能免费使用行政酒廊。如果的确不行,也希望能在登记入住时告知需要另外付费。
其他整体体验很好

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Major problem with construction and room size

By

21 June 2017

club

A combination of a large supplement for a third person in the room without a room size that could comfortably accommodate three people, and being placed immediately above major, noisy construction that started before 8am and ended after 9:30 only after making a complaint to the night manager gave the impression of a hotel more interested in increasing revenue than a customer focus on the provision of a "5-star experience."

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Perfect service in a great but loud location

By

20 June 2017

However, a quite old hotel (out of 70ties last century) with no swimming pool.

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Best Location In London

By

20 June 2017

Can't say enough... this place was perfect! The location was fantastic, very walkable and the hotel &a staff were amazing.

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Great Stay

By

18 June 2017

The location, service and facilities in this hotel make it great for leisure stays.

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Great location and value in London, UK

By

18 June 2017

Comfortable bed, modern amenities and excellent service. Great location, park across the street for walking and running.

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Great staff

By

14 June 2017

Wonderful attitude from everyone! Service has been impeccable at arrival and departure and during all other interactions.

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