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InterContinental Presidente Monterrey

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Hotel Reviews for InterContinental Presidente Monterrey
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
72%
Recommend This Property

Overall Experience

3.8

based on 391 reviews
72%
Recommend This Property

Ratings Breakdown

391reviews

  • 5 Stars
    165
  • 4 Stars
    85
  • 3 Stars
    68
  • 2 Stars
    44
  • 1 Stars
    29

Monterey

By

18 April 2016

Were not received as a gold club member nore did not receive welcome gift

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Estadia de Trabajo

By

10 April 2016

club

El hotel necesita una actualizacion para competir con hoteles en las cercanias de la zona y llegar a lo que un huesped espera para un hotel 5 estrellas.
Principalmente en los banos, acabados y calidad del internet (muy mala) cuando se quiere trabajar en el cuarto.

Posted byHotelStaff
14 April 2016
Estimado De Negocio en MTY Muchas gracias por sus comentarios respecto a su reciente estancia en Presidente Intercontinental Monterrey. El hotel se encuentra en un proceso de renovación de habitaciones con la finalidad de mantenerlo actualizado, lamentamos que no cumplimos con su expectativa. Esperamos poder volver a recibirlo para ofrecerle una mejor experiencia. Nuevamente muchas gracias por sus comentarios, Cordialmente, GE Thurau Gerente General
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Mala informacion de los recepcionistas

By

07 April 2016

club

Tuve un problema porque me cobraron un día de mas cuando el recepcionista me aseguro los días que queria y el contrato decían otros días (fue mi error tambien por no leerlo)

Posted byHotelStaff
10 April 2016
Estimada Snana, Gracias por su opinión en relación a su reciente estancia en Presidente InterContinental Monterrey. Nuestras más sinceras disculpas por los inconvenientes que se presentaron durante su estancia. Valoramos sus comentarios ya que nos permiten identificar las áreas de oportunidad y le agradecería que se ponga en contacto con el hotel, para dar seguimiento a sus comentarios. Esperamos poder volver a recibirla para ofrecerle una mejor experiencia. Nuevamente muchas gracias por sus comentarios, Cordialmente, GE Thurau Gerente General
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SITUACION PERSONAL DE LIMPIEZA

By

06 April 2016

club

SITUACION QUE DESCRIBO EN LA ENCUESTA, PERSONAL DE LIMPIEZA SU METODO NO ES CORRECTO FAVOR DE ATENDER

Posted byHotelStaff
10 April 2016
Estimado Anónimo, Gracias por su opinión en relación a su experiencia pasada en Presidente Intercontinental Monterrey. Nuestras más sinceras disculpas por los inconvenientes que se presentaron durante su estancia. Valoramos sus comentarios ya que nos permiten identificar las áreas de oportunidad, tenga la seguridad de que ya fueron comentadas con nuestro equipo. Esperamos poder volver a recibirlo para ofrecerle una mejor experiencia. Atentamente, GE Thurau Gerente General
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Great overall experience

By

06 April 2016

We attended a wedding with all of the activities occurring at the hotel (welcome dinner, wedding ceremony, wedding reception). Everything was convenient, planned and carried out well, with courteous service and friendly staff. Our room was very inviting. The bed was comfortable, the temperature was perfect and the view from our room was spectacular. We were very happy to be staying at this hotel.

Posted byHotelStaff
10 April 2016
Dear BT67, Thank you for your comments regarding your last stay at Presidente Intercontinental Monterrey. We greatly appreciate you taking the time to share with us your experience and the positive feedback on our staff, facilities and view. Thank you again for your time and we look forward to having you back on your next visit to Monterrey. Best Regards, GE Thurau General Manager
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Room Updates Needed

By

04 April 2016

Everything about this hotel was fantastic except the rooms. The rooms need a fresh coat of paint and an updated bathroom. The staff were excellent, especially the gentleman at the two restaurants in the hotel. But, the bathrooms would make me consider staying somewhere else.

Posted byHotelStaff
08 April 2016
Dear Walbarn, Thank you very much for your feedback. Our appreciation for your kind words of recognition towards our staff and service. We would like to share with you that the hotel is undergoing renovations including improvements to our bathrooms. Please contact us directly when you have your next travel plans to Monterrey, hoping to have the opportunity to show you our renovation development. Thank you again for sharing your comments with us. Best Regards, GE Thurau General Manager
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Alberca y alimentos

By

31 March 2016

La regadera (Tina) estaba sucia y con cabellos largos, cuando abrimos la llave para que se fuera todo el agua se estancó y no se fue muy desagradable, la promoción que me ofrecieron y reserve por internet no la cumplieron casi un 30% arriba de lo que me ofrecieron pensaba quedarme 3 días pero decidimos quedarnos solo uno por estas situaciones.
Ordene pizza en la alberca muy buen servicio, sabor y limpieza en toda el área.

Posted byHotelStaff
04 April 2016
Estimado Luigyt, Gracias por su opinión en relación a su reciente estancia en Presidente InterContinental Monterrey. Nuestras más sinceras disculpas por los inconvenientes que se presentaron durante su estancia. Valoramos sus comentarios ya que nos permiten identificar las áreas de oportunidad, tenga la seguridad de que trabajaremos para mejorarlas. Esperamos nos brinde la oportunidad para poder volver a recibirlo para ofrecerle una mejor experiencia. Atentamente, GE Thurau Gerente General
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Excelente servicio

By

30 March 2016

club

Excelente servicio y area de piscina techada y climatizada son lo mejor del hotel.

Posted byHotelStaff
10 April 2016
Estimado rlvasconcellos, Agradecemos mucho sus comentarios respecto a su última estancia en Presidente Intercontinental Monterrey. Nos da gusto saber que cumplimos con su expectativa de servicio. Esperamos seguir teniendo la oportunidad de recibirlo en su siguiente visita a Monterrey. Cordialmente, GE Thurau Gerente General
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CAMA COMODA

By

28 March 2016

EXCELENTE SERVICIO A PESAR QUE HABIA UNA REMODELACION EN EL AREA DE LOS ELEVADORES.
BUEN ATENCION EN RECEPCION

Posted byHotelStaff
09 April 2016
Estimado Robin21, Agradecemos sus comentarios respecto a su reciente estancia en Presidente Intercontinental Monterrey y su reconocimiento al servicio en recepción. Efectivamente nos encontramos en proceso de una remodelación que en breve estará llegando a su fin. Esperamos tener la oportunidad de darle la bienvenida pronto en esta su casa. Muchas gracias nuevamente por su retroalimentación. Cordialmente, GE Thurau Gerente General
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Disappointing trip!

By

26 March 2016

platinumelite

I had reserved two rooms and on the same day as my arrival, one of the rooms was cancelled. It took the staff over 30 minutes at check in to find another room for us.

Posted byHotelStaff
28 March 2016
Dear Melisuchka, We appreciate your taking the time to share your comments regarding your recent stay at Presidente InterContinental Monterrey. We thank you for the feedback which has been shared with the team so we can improve our services, our apologies for the inconveniences. We do hope to have the opportunity to welcome you back in the future. Best Regards, GE Thurau
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Password for Wireless Internet did not work

By

23 March 2016

platinumelite

The password for the Wireless Internet that I was provided did not work. All else was great.

Posted byHotelStaff
09 April 2016
Dear Gral Teran. Thank you for your feedback regarding your stay at Presidente Intercontinental Monterrey. We appreciate your comments and we will work on this, hoping to have you back soon on your next visit to Monterrey. Best Regards, GE Thurau Geneal Manager
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Nice from a distance But very limited quality

By

23 March 2016

Nice try, But need better quality service for someone who has stayed as much as me

Posted byHotelStaff
25 March 2016
Dear Wheel Up, Thank you for your comments regarding your experience during your recent stay at Presidente Intercontinental Monterrey. We very much appreciate your comments and candid feedback. We apologise for the lack of recognition and any inconvenience this may have caused you. It is our goal to consistently provide superior service therefore your comments are very important to us. Once again, we thank you for taking the time to share your comments with us. Best Regards, GE Thurau General Manager
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