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InterContinental Nairobi

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Hotel Reviews for InterContinental Nairobi
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.3

based on 685 reviews
90%
Recommend This Property

Ratings Breakdown

685reviews

  • 5 Stars
    381
  • 4 Stars
    208
  • 3 Stars
    52
  • 2 Stars
    33
  • 1 Stars
    11

Pleasant Stay and Great Service

By

25 April 2017

club

The room ambiance was fantastic and the amenities within the hotel were simply the best. The staff were very cooperative and provided service in good time.

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best hotel in Nairobi

By

24 April 2017

The Intercon keeps up its exceptional service standards to for me , maintain its place as the premier hotel in Nairobi .
The staff maintain an unwaivering enthusiasm for great guest service and nothing seems too much trouble from when you walk in the front door until you leave. From the home made Dawa - medicine in kswasehli; that Grayce provided for me in the lounge for my heavy cold to Ednah, Renee, Violet and the rest of the team running a perfect show overall there . Housekeeping who keep the room in apple pie order ; Alex , Brinks and Niphar who all go the extra mile , Mary and the rest of the front of house team who also have a brilliant smile and attitude ; JP's exceptional curries and Vintenish's exceptional attitude and service delivered through a top team and Daughty and colleagues who run fantastic pool bar - keep up the great work on the Jazz too ; I have had some exceptional entertainment there. All in all , a top hotel where nothing is too much trouble .

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Wonderful experience

By

24 April 2017

club

My stay at InterContinental Nairobi was very special, and if given the opportunity I will certainly come back. I could not immagine that the staff can be so friendly, yet proffessional at the same time. The people inside are the real strength of this hotel. Excellent food, perfect music only completed the imagery.

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Stay there

By

22 April 2017

club

Very nice staff. Great smile from everyone. Great location and near town. Weather in Nairobi was great and hotel staff is very accommodating.

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Service was good

By

17 April 2017

club

Will recommend the hotel for future visits . Location is very good.

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Staff

By

16 April 2017

club

The only thing going for this property is its staff: Kind, courteous, helpful and professional. The property itself is dated, and needs a complete refurbishment. The security is overkill and inconvenient.

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Staff

By

16 April 2017

platinumelite

The staff as a whole is always very congenial and make guests feel at "home"

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Great Service

By

16 April 2017

Great staff; clean guest room; secure; and great value.

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Hospitable Environment

By

14 April 2017

platinumelite

I always enjoy my stay at Intercontinental Nairobi. The staff are very courteous and helpful.

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hospitable and entertaining.

By

13 April 2017

club

the hotel is conveniently located for my business and leisure movements. the staff are knowledgeable, welcoming and quick to come to the guests attention. the clothes sent to laundry were very well done, and special compliments to the housekeeping attendant who washed my shoes. the idea of attaching a guest officer is quite comforting. the security team at the entrance is courteous and fast. the music in the bar is very good and the waiters very friendly.

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Fantastic staff

By

11 April 2017

Staff across the hotel are fantastic and very helpful. Used the massage service. Lady called Marion probably the best therapist

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Delightful Service

By

10 April 2017

Staff are very professional, friendly and caring. Will definitely recommend for any business traveler.

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