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InterContinental New York Barclay

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Hotel Reviews for InterContinental New York Barclay
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
82%
Recommend This Property

Overall Experience

4.1

based on 241 reviews
82%
Recommend This Property

Ratings Breakdown

241reviews

  • 5 Stars
    131
  • 4 Stars
    59
  • 3 Stars
    23
  • 2 Stars
    12
  • 1 Stars
    16

Well situated Manhattan Midtown Base

By

27 March 2017

From initial checkin with Annmara, this visit was excellent and reaffirms why I enjoy revisiting this hotel and recommending it to others so highly. However, I do want to make three comments for improvement:

1. When a guest has an extended 16:00 (4 p.m.) check-out, there really is no need for housekeeping staff to awaken by knocking loudly early in the morning! This same thing occurred during my last visit so it is disappointing that Management still does not communicate guest checkout info with housekeeping. It would make operations more efficient -- and pleasant for guests!

2. The final bill was inaccurate. If one stores bottled water in the refrigerator, the automatic sensor apparently creates a charge -- even if one did not consume a minibar item. Knowing this, I stopped by the front desk to avoid later annoyance. Shawna expertly assisted me.

3. Real talent working at the hotel bar. My guest was extremely impressed by world-class skills demonstrated by Portuguese bartender whose wife hails from China. Unfortunate that some visible wiring are held in place in lobby with Duck tape. Detracted from the view where we were seated. Total incongruity with top talent and great property!

In sum, fabulous venue but there is room for improvement!

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This is now my favourite hotel

By

26 March 2017

Love this place for a stay in NYC.
The rooms are fantastic for a city visit & staff are very professional & friendly.
Always there to help with a smile, which is something many other hotels fail.
The location is ideal for all of the city & yet away from the hot spots of tourists. Close to all the shopping areas & great restaurants.
Lovely gin bar in th Elon by to relax after a hectic day of shopping & dining.

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Great place

By

25 March 2017

club

All good just AC did not work as expected and was very loud

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buon hotel per viaggi di lavoro

By

25 March 2017

club

L hotel e' vicinissimo a Central Station e ha Camere spaziose, confortevoli e pulite che assicurano una buona qualita' del sonno.

Personale non particolarmente cordiale e competente.

Buon rapporto qualita' prezzo

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Tolles Hotel mit netten Mitarbeitern!

By

22 March 2017

club

Insgesamt hat uns der Aufenthalt sehr gut gefallen. Das Zimmer war sauber, schön und die Mitarbeiter waren zu jeder Zeit freundlich und zuvorkommend.

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Wi -fi

By

21 March 2017

We had a very disappointing experience with the Internet connection in our room. It kept going off although it worked fine in the lobby and public areas. I placed several calls to IT however they did not help

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Great Stay - wonderful hotel

By

20 March 2017

Loved the hotel - totally remodeled - has all the history but all the nice things that go with a modern hotel. Great bar and rooms. Really friendly and knowledgable staff.

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Good value

By

20 March 2017

Booked one bedroom suite which enabled me to conduct business meeting in my room at a substantial cost saving. Excellent service in catering for meeting requirements

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Amazing

By

20 March 2017

This has been my favorite hotel before renovations and after. Still has that great charm and excellent service.

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good location and fresh

By

18 March 2017

hotel is redone and great midtown location. rooms have are comfortable, quiet and bathrooms functional and clean, Service is middle of the pack for a nice property.

Posted byHotelStaff
20 March 2017
Hello zzzulu, Thank you for your recent stay and for taking time to post a review. We are pleased that you enjoyed your stay and liked the renovations and location. I am sorry if service was lacking in any way during your stay, and I welcome any feedback about any issues or what you felt could be improved. We hope you will allow us the opportunity for a future visit to regain your faith in our hotel. Thanks and have a great day! Kind regards, Hervé Houdré General Manager
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Good location brilliant hotel

By

16 March 2017

club

You can pritty much walk anywhere within about 15 min and the hotel is spotless could not as for a better hotel

Posted byHotelStaff
17 March 2017
Hello Griffiths1231, Thank you for your recent stay and for taking time to share your very kind review. We strive to provide exceptional service and a "home-away-from-home" feeling to all our guests. It is always nice to know when our guests are happy and enjoy the hotel, and I appreciate your feedback greatly. I will share your compliments with my team. We hope to welcome you back to The Barclay soon! Have a wonderful day. Kind regards, Hervé Houdré General Manager
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Cozy room, great bar, nice entrance

By

15 March 2017

club

Room was very cozy and the bar was great but a little pricy.

Posted byHotelStaff
17 March 2017
Hello Volscontl, Thank you for taking the time to review your stay at the InterContinental New York Barclay. Your feedback is greatly appreciated as it is always a pleasure to receive compliments from our guests. I am glad you found your room comfortable, enjoyed the hotel entrance and bar despite the prices, and will share your comments with my team. We hope to welcome you back to The Barclay soon! Kind regards, Hervé Houdré General Manager
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