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InterContinental Nha Trang

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Hotel Reviews for InterContinental Nha Trang
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.7

based on 539 reviews
94%
Recommend This Property

Ratings Breakdown

539reviews

  • 5 Stars
    410
  • 4 Stars
    105
  • 3 Stars
    14
  • 2 Stars
    6
  • 1 Stars
    4

Fantastic Hotel - wouldn't stay anywhere else

By

29 March 2017

club

1. Fantastic location

2. Fantastic staff (kind, courteous, caring, compassionate, and always professional)

3. Very clean

4. Amazing views

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True Hospitality Beyond Expectation

By

28 March 2017

My stay at InterContinental Nha Trang is the unique experience ever due to my robbery on the Island over my second day. Being in a non-English speaking place without any IDs at hand could be intimidating, the guest service team really stepped up and offered me all the support they could beyond my expectation - driving me to the police station, helping me get all the documents including the photos ready and making calls for me to my embassy. On our way back from station, an intern who served as a bell boy was way generous enough to pay for the tips for cab as we did not have enough cash left after robbery. This is the action that really moved us and it is just amazing to discover the true hospitality embodied by the whole hotel starting from an intern (he did not give us his name but we want to thank him here again for his incredible service attitude). Would also like to thank the guest service manager who approached us proactively and kept making sure that everything had been sorted out before our leave. Nha Trang makes my unique experience in Nha Trang not as miserable but indeed an unforgettable stay.

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酒店很舒服 服务态度很好 很干净

By

28 March 2017

club

酒店前台很热情回答问题解决问题 大唐的拿行李的小哥很负责任 最重要的是 酒店房间很干净!在房间里消费了一瓶红酒 酒店的客服跑了好几趟拿收据和文件 每一个都很有礼貌 总之很满意!性价比非常高!

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舒适感很强

By

24 March 2017

club

整体住宿体验感很好,就是前台处理问题上不够专业,最后结账的时候,没有调查清楚,就直接按照自己想的给客户办理了结账,导致在结账过程中出现了不愉快,希望以后注意。

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Отличный отель!

By

23 March 2017

Очень хороший отель и очень внимательный персонал.

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perfect stay

By

22 March 2017

Nice hotel with good location,surrounding by seafood restaurants.Excellent service by all front line staffs.Highly recommend if you are budget.

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服务亲切,体验舒适

By

21 March 2017

club

房间明亮宽敞干净舒适,服务人员也很亲切,提的要求都会尽快满足,酒店位置也很棒,离夜市及购物中心都不太远,美中不足的是没有私人海滩,酒店咨询一日游的服务人员很有耐心,中文也很棒,会细心介绍,不过出海一日游回来时间略早,这点希望酒店和一日游合作的地方再沟通一下,其他都很棒!

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Great hotel shame about the pool area

By

19 March 2017

club

Really comfortable hotel that was kept very clean. The only downside was that due to the surrounding buildings, you had to continuously move round to stay in it. Also the pool was surprisingly cooler than normal, but you quickly get used to it. Apart from that though it was a fantastic hotel to stay in and great value for money.

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不安で残念な滞在

By

15 March 2017

今回ニャチャンは初めてでした。
行きは、ホテルの送迎サービスを利用すれば良かったのですが、空港から乗ったタクシーの中で私達が日本人だと分かると、突然にドライバーが最初に提示していた金額よりも高い金額を払わなければここで降ろすぞ!と脅してきて、とても怖い思いをしながらホテルへ到着しました(結局、高い金額を支払いました)。今までにもベトナムでは、お金のトラブル(お釣りを誤魔化されたり、途中から高い金額を払わされる…等)の経験が有り、こちらのフロントにてお部屋をアンバサダー待遇でフリーアップグレードしていただいたものの、IHGのHPやアプリですぐに確認したところ、本来は大人2名での滞在が、アップグレードされたお部屋での料金に加え、大人3名(大人1名分がさらに追加料金)での請求金額に変更されており、またしてもか!とチェックアウトするまで、ずっと不安なままでの滞在となりました。滞在中に一度フロントへ確認しに行くも、口答では金額に変更はありません、と答えられるも、表示されている請求予定金額は高額に変化したままで、それについての解答も無し。
同じ手法で、空港のタクシードライバーから、当初の金額が紙に書いてあるなら見せてみろ!と言い合いになったばかりだったので、ずっとビクビクした滞在となりました。
結局は、予約時の金額でOKで、帰りは空港までのホテルの乗り合いシャトルバスを予約したのが、こちらもアップグレードでプライベートリムジンにて空港まで送っていただき、感動しました。
またお金でトラブル?騙されているのではないか?と不安なままで滞在し、せっかくホテルは新しく素敵な建物なのに、あまり楽しめる気分にならず、残念な気持ちが残った滞在でした。

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Отличное соотношение цены и качества

By

13 March 2017

platinumelite

Полагаю, один из лучших отелей в центральной части города. 50 метров от отеля к собственному пляжу. Экстраординарный по разнообразию и качеству завтрак. Отличное обслуживание в лонже. Просторные современные номера, хорошо освещенная и оснащенная ванна. Желательные улучшения (по итогам размещения в сьютте клубного этажа): отсутствие биде (установлен гигиенический душ), отсутствие кофе машины Nespresso или альтернативного производителя в номере, отсутствие DVD плейера в сьютте. Но в целом - замечательно, спасибо менеджменту!

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Always excellent here

By

11 March 2017

platinumelite

Hotel staff are amazing as usual. Room is spectacular with all the view and everything. Breakfast is superb, always have to prder egg benedict. Fruit

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Great facilities and excellent staff

By

11 March 2017

club

5 stars. We were very happy. The pool, the staff, the beach access, the rooms and the breakfast. All the stars.

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