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InterContinental Prague

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Hotel Reviews for InterContinental Prague
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 643 reviews
91%
Recommend This Property

Ratings Breakdown

643reviews

  • 5 Stars
    417
  • 4 Stars
    158
  • 3 Stars
    34
  • 2 Stars
    17
  • 1 Stars
    17

Check price before booking

By

9月 25, 2016

While the hotel is comfortable enough and the staff are friendly enough, and the location is very good, there is something not quite right with this hotel.

Perhaps it's the fact that the IHG booking tool shows the price without VAT (is this legal in EU?)

Perhaps it's that fact that, on a points stay, we were told that the breakfast price was 'twenty euros'. Only to be told later that it was twenty euros per person.

All-in-all rather distasteful practices.

I suppose that it doesn't matter much to the hotel - the impression that I got was most guests are tourists in groups who are not likely to return.

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In the heart of Prague!

By

9月 23, 2016

club

Excellent location, attentive staff, high quality furnishings, relaxing spa and fitness centre, and nutritious breakfasts with broad selection for every palate make this an oasis of choice for your visit to Prague.

Posted byHotelStaff
9月 24, 2016
Dear LAG66, Thank you for taking the time to write such a positive review on our IHG page. We hope that we will have the pleasure of welcoming you back to our hotel in the future to create more memorable moments. Kind Regards Robert Rudge General Manager
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Location

By

9月 19, 2016

Location is perfect and lovely breakfast variety.
Nice front desk staff.
Recognition for IHG members.
I got checked-in very early with an upgrade room and without any extra charges.

Posted byHotelStaff
9月 20, 2016
Dear Al-Taher, Thank you for taking the time to write such a lovely review on our IHG page. It is encouraging to read about the positive impact our front desk staff had whilst you stayed with us. I will pass on your feedback to them as I know they will appreciate your kind words. We truly try to take care of every guest in our hotel with the highest level of service possible, and I am glad that we have met your expectations on this occasion. I would like to take a moment to thank you for your continued loyalty to our IHG Brand and also to our hotel, and I hope we have the opportunity to welcome you back to our hotel in the near future. Kind Regards Robert Rudge General Manager.
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Weekend in Prague

By

9月 15, 2016

Overall experience is good.
It is a good hotel in a prime location with easy access to old town.
Restaurant opening hours can be enhanced as it says it's open until 11PM but kitchen closes somewhere around 10PM.

Posted byHotelStaff
9月 16, 2016
Dear Sacrage, Thank you for taking the time to give us feedback regarding your recent stay. I have spoken with my food and beverage team about the challenge you experienced. Please rest assured that we will take the necessary steps to improve our communication with guests surrounding the opening hours of our outlet to avoid such instances in the future. I am encouraged to read though that you did have a good experience with us. I do hope that we will have the opportunity to welcome you back to our hotel in the near future. Kind Regards Robert Rudge General Manager
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Great location and service

By

9月 13, 2016

club

The hotel is at the centre of everything, tourist spots and shopping area, and dining area. You may opt to conveniently walk your way around the city or take the hop in hop out tourist bus in front of the hotel. We will stay in this hotel again.

Posted byHotelStaff
9月 14, 2016
Dear Merab, Thank you for your recent review of our hotel. I am very happy to read that you had a lovely time with us and that we would be your hotel of choice for your next visit to Prague. We do look forward to welcoming you back to our lovely city to create more memorable moments. Kind Regards Robert Rudge General Manager.
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good locaition

By

9月 12, 2016

観光で滞在しましたが、どこに行くにも徒歩で行くことが出来立地が良く便利でした。唯団体客が多くパブリックスペースはガヤガヤしておりホテルの雰囲気を壊していたと思います。

Posted byHotelStaff
9月 14, 2016
Dear kmu1957, Thank you for taking the time to write your review on our IHG webpage, we really appreciate it. The location of our hotel is very convenient for all of our guests who are looking to visit the fantastic and beautiful sites Prague has to offer. I do hope that we will have the opportunity to welcome you back to our hotel in the near future. Kind Regards Robert Rudge General Manager.
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desperately needs a face lift

By

9月 07, 2016

were parked in room 827, bed was fine but the chairs at dining table had holes, counter top in living room cracked, carpet very worn , could go on but we all get the drift...... just plain shabby look money on refurbishment would be wisely/well spent
staff very polite but, try to get a drink at the lobby bar or pay the bill once you finished the drink, you can jog around the block a few times..... I stuck around but did see potential customers get up and leave after15 minutes of waiting to be served and no staff in sight......(of course did not go back a 2nd time)
were located on 8th floor below roof top restaurant.
1st night there was something like a disco going on till about 10PM, nothing better when one is jet-lagged from a trans-continental flight
2nd night excruciating RAP "music" coming from plaza below, again no conducive for a good night's rest (could be heard blocks away
day 3 in the morning sounded like a Harley convention with dozens if not 100s of bikes pulling up around the plaza...
and of course, the kids play room right across from the entry to our room so when occupied. no need to go into details here
so, when asked to rate MEMORABLE EXPERIENCE………
of course, I have no idea what the others rooms look like nor the noise level of them
the location of the hotel though is good and limo PRG pick-up and drop-off was 100% on time and as expected.

Posted byHotelStaff
9月 08, 2016
Dear MeierFRM, Thank you for taking the time to post a review of your stay at the hotel. I am very disappointed that in this instance we failed to meet your expectations. Please may I ask you to contact me at guestrelations@icprague.com so I may address your concerns directly, with the aim of restoring your faith in the hotel. Kind Regards Robert Rudge General Manager.
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Nice stay in Prague Intercontinental

By

9月 07, 2016

club

I had to spend one night at this hotel since my wife was taking part at a medical workshop there.
The reception service was kind to upgrade her so that we kept the same room than my stay.
It was a 5 star comfortable place, suitable as business hotel. The Concierge service is helpful and the brakfast is outstanding.

Posted byHotelStaff
9月 08, 2016
Dear cendane, Thank you for taking the time to write such a lovely review. It is really appreciated. I am happy to read that you enjoyed your room and that the front desk staff were able to accommodate you in a lovely upgraded room for the whole duration of your stay. I hope we will have the chance to welcome you back in the near future. Kind Regards Robert Rudge General Manager.
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Front desk staff

By

9月 07, 2016

Our stay was memorable due to Miss Linda as on request she changed the room immediately as per our choice. This is call a service to the guests!

Posted byHotelStaff
9月 08, 2016
Dear P Sheth, Thank you for taking the time to write such a lovely review about your stay on our IHG website. I am very happy to hear we were able to deal with your room request so efficiently and that Linda at the front desk made such a memorable experience. I will pass on your feedback to her as I know she will appreciate your kind words. I hope we will have the opportunity to welcome you back to our hotel to create more memorable experiences. Kind Regards Robert Rudge General Manager.
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The best in Prague

By

9月 06, 2016

platinumelite

The hotel's location is the best in town. Close to river and 5 minutes walking distance to the clock tower and down town and further 5 minutes to the famous Charles bridge. The hotel area is surrounded by high end shopping area with most of known brands stores. The staff is very courteous and friendly. It given option, please opt for lounge access as it is worth paying some extra amount. The F

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Great Service

By

9月 05, 2016

club

Staff were great, really nice hotel!!
Very helpful and polite
would certainly stay again!

Posted byHotelStaff
9月 06, 2016
Dear Mlev100, Thank you for taking the time to write on our IHG page about your recent stay. It is really appreciated. Thank you highlighting our staff service, it really is encouraging to hear this. I will pass on your feedback to the whole team, as I know they will appreciate it. I am glad you will return to our hotel in the future, and we will be more than happy to welcome you back. Kind Regards Robert Rudge General Manager
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awesome

By

9月 04, 2016

platinumelite

awesome from start to finish. great location, great service, great amenities!

Posted byHotelStaff
9月 06, 2016
Dear vacalover, Thank you for your recent review of our hotel on out IHG Page. We very much appreciate your positive and encouraging feedback and your review has been forwarded to the entire team. I know that they will appreciate it. I hope that you will return to our hotel again in the near future. Kind Regards Robert Rudge General Manager.
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