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  • 1 888 IC HOTELS
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Rated 4.2 out of 5 by 965 reviewers.
Rated 5.0 out of 5.0 by Super beach and staff Everyone was very helpful and knowledgeable will definitely recommend to others. September 2, 2015
Rated 5.0 out of 5.0 by Recent Stay My husband and I can only praise the customer service and well-mannered personnel. We look for a relaxing time, quiet place and excellent treatment, therefore, this is our place to be. The Casino personnel are very friendly and professional. We look forward to our next stay, to celebrate my husband's birthday. What a treat! September 2, 2015
Rated 5.0 out of 5.0 by great service Everything from our room, to the gentlemen working in the front to help us with our bags to the staff in the front desk was simply excellent! September 1, 2015
Rated 4.0 out of 5.0 by Estadia en San Juan Excelente el hotel, instalaciones y personal de atención, especialmente el personal del bar de playa. El hotel es muy completo. La única experiencia desagradable fue la atención de una señora de Recepción y de la Gerente al momento del check out. Esta señora (Irene?) fue muy ruda y descortés al momento del check out, sobre un problema generado por ella y por el cual nunca se disculoó. Viajo mucho a Puerto Rico, volvería al hotel siempre y cuando me asegure que no esté esta señora ni la Gerente de Ventas, que lejos de intentar entender la situación, no apoyaba lo que trataba de explicarle. Cuando se dió cuenta que el problema era de ellos, se fue rapidamente. Se qué vendrá la clásica respuesta en automático, pero empiecen por hablar con su personal más "experimentado" de la recepción. August 31, 2015
Rated 5.0 out of 5.0 by Great experience - Wonderful Staff!! I have been coming here for years. The accommodations are wonderful but the staff are some of the most wonderful and warmest people on the island. I have been here with friends and family and they always remember us by name. My son is special needs and I am content to say they treat him extremely kind and are always looking out for him as well as our needs. We literally here because of them and how good they make him feel. He looks forward to seeing each of them every year and it is nice to say they are there to greet us yearly. Ms. Carmen and Mr. Efrain from the pool area are remarkable people who are kind, caring and dedicated to making each day a great experience and literally work with a smile on their faces every day all day. They have worked here for years and they are the reason things run so smoothly and I love dealing with them. Pedro and Jaders from the pool bar and restaurant area are also two outstanding servers. They are sharp, prompt and can deal with the crowds but make every person feel they get that one to one service they deserve and do so with a smile too. Even Mr. H who cleaned our rooms daily would leave us a delightful animal, monkey, elephant, swan etc to make my son (all of us) smile. I can truly say I will continue to come here because of staff members like them. I want to say Thank you to each and every one of them and acknowledge each one of their efforts for making our stay in P.R. superb. August 31, 2015
Rated 1.0 out of 5.0 by BAD EXPERIENCE WHEN WE CHECK IN THE HOTEL THE CONCIERGE WHO CHECK US IN MADE AS FEEL UNWELCOME HORRIBLE EXPERIENCE I HAD travels ALL OVER THE COUNTRY AND I'VE NEVER SEEN IT LIKE THIS HORRIBLE. WHEN IT CAME TO RECEIVING BASIC SERVICES OUR EXPERIENCE WAS TERRIBLE WE COULD NOT GET TOWELS WITHOUT BEGGING. August 31, 2015
Rated 5.0 out of 5.0 by Great Spot for a Family Vacation The pool and the beach is one of the main things we loved at this hotel. the staff is extremely nice. August 28, 2015
Rated 5.0 out of 5.0 by Amazing pool area and friendly staff Great stay with my wife for our anniversary. We were able to enjoy the hotel fully after a long day visiting Icacos. The breakfast was great, except there were not many gluten-free/lactose-free options. August 25, 2015
  • 2015-09-03T11:10:09.025-05:00
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InterContinental San Juan

  • 5961 Isla Verde Avenue
  • San Juan , 00979
  • Puerto Rico
  • Front Desk +1-787-7916100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Dutch , Portuguese

Pet Policy

No pets allowed except for service animals.
  • Local Time

    12:20 AM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs