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  • 1 888 IC HOTELS
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WELCOME TO

San Juan

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Insider Tips

LOCAL CULTURE

CLOTHING

Average temperatures around 82-85 degrees Fahrenheit year round. Light clothing and resort wear is recommended.
LUXURY RESORT HOTEL IN SAN JUAN, PUERTO RICO THAT FEELS A WORLD AWAY
Set on two miles of the best beach in San Juan, this resort hotel in San Juan, Puerto Rico is a tropical escape only 3 miles from the airport. Elegant landscaping, waterfalls overlooking the ocean and a lagoon-style pool provide a stunning backdrop for any holiday. Indulge in one of five restaurants, unwind in the seclusion of stunning oceanfront suites or feel transported at our beachfront spa. Try your luck at our full-service casino or venture out to El Morro Castle in old San Juan.

Guest Reviews

GET REWARD NIGHTS FASTER

HOTEL HIGHLIGHTS

  • Restaurant & Lounges

    Trattoria offers Italian favorites combined with a local twist to satisfy all palates. Steak lovers can savor the tenderness in its meats at Ruth's...
  • Amenities & Services

    Our fitness centre is open 24 hours and offers a complete circuit of exercise and strength training equipment. Our full-service spa has five treatm...
  • SPECIAL PACKAGES

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...

InterContinental San Juan

  • 5961 Isla Verde Avenue
  • San Juan , 00979
  • Puerto Rico
  • Front Desk +1-787-7916100

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Spanish, French, Dutch , Portuguese

Pet Policy

No pets allowed except for service animals.
  • Local Time

    6:03 AM
    • CHECK-IN

      4:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 12 Room(s) with Accessibility Standards
    • Parking
    • Special Needs
    Guest Reviews
    Rated 4.1 out of 5 by 847 reviewers.
    Rated 3.0 out of 5.0 by RUN!!!!!! Very rude front desk staff My husband and I celebrated our 25th wedding anniversary at the Intercontinental in San Juan. I have never been treated with such disrespect from a desk manager "Irene". When we arrived, check in was 4:00 pm. We couldn't get into our room until 5:30 pm #after numerous attemps#. Many other guest were waiting as well. When asked to speak with the manager, #Irene# she was very rude. I asked what she can do for the inconvenience and she said that she could give me a late check out and a free breakfast. I didn't know what time my flight left at that moment so she stated that I should come down on Tuesday #for she would be off the next 2 days#. I didn't make it down on Tuesday but went on Wednesday. When I tried to explained to Irene the my flight left at 3:00 pm and if I could get 1 hour extra, she cut me off and told me only if it was available. SOOO RUDE!!!! We didn't even have the free breakfast she promised because I didn't want to deal with her again. Needless to say, we left the hotel at the regular check out time. As for housekeeping, Lilliam #12 floor# was AWESOME!!!!! Very accommodating. Bathroom tubs could use some deep cleaning. As for other staff members, I forgot my hat in the umbrella on the beach and was able to retrieve it the next day by the employee working at the towel station #thank you guys....#. Restaurants in the hotel were VERY EXPENSIVE. Dinner for 2 came to $190 #had 1 drink each# with tip. As a Priority Club Member, IHG employee and our 25th wedding anniversary, you would think they would try to make our trip a special one. May 5, 2015
    Rated 4.0 out of 5.0 by good hotel clean confortable hotel close to airport and mall of san juan. Nice pool area and beach. Fitness facility overlooks the ocean. May 5, 2015
    Rated 1.0 out of 5.0 by Poor Service and Quality at this IHG Property AVOID the IHG San Juan at ALL COST!!!!! This is property has serious staff service issues. The staff is not only poorly training but also rude to their guest. This is the worst IHG property in the region! Besides being called a lair when my wife asked the front dest to reset her room key, the front desk staff behaved so badly towards the guest during our stay when we finally decided to complain and asked for a manager we were told by the staff that no manager was on duty when in fact two managers were on duty. The manager lives on the property. SAVE YOURSELF ... GO TO ANOTHER HOTEL!!!! May 3, 2015
    • 2015-05-06T13:33:13.438-05:00
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