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InterContinental San Salvador-Metrocentro Mall

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Hotel Reviews for InterContinental San Salvador-Metrocentro Mall
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.6

based on 674 reviews
93%
Recommend This Property

Ratings Breakdown

674reviews

  • 5 Stars
    494
  • 4 Stars
    117
  • 3 Stars
    29
  • 2 Stars
    17
  • 1 Stars
    17

Will not stay here again

By

17 octubre 2017

Definitely not a good experience, I do a lot of travelling during the year an as much as I can I select an IHG hotel, when travelling to El Salvador I rarely choose Intercontinental, though it is closer to the location I work out of, this is not my hotel of choice, mostly because of the service, and definitely my last trip confirmed it. the only reason I chose it this time is because there were other travelers in y party that had already booked this hotel.

Out of all the issues bad smells, construction going on, etc. the worst part was having to deal the the noise in my room due to the parties the hotel host, soundproofing in the room is not good and I had to deal with a noisy party up until 2 - 2:30 AM, the hard part about this is that the staff already knows and still they insist on placing guests on that side of the hotel, specially when there is availability to sue the other side where the noise is not an issue, specially when they just don't care if you have status and are a loyal customer or not, they just don't give a hoot.

When i complained all I got was that it was going to be over soon, and then they offer me to move me to another room, however by the time I would have packed the noise would have been over, so I told them to just let it be as it did not made sense.

Went back to try and sleep and then as I was actually falling asleep I get a call from the shift manager telling me that I did not have to pack and they would just move me.

Well guess what when I asked you to leave me alone and let it be I meant it I did no appreciate the manager interrupting my ill obtained sleep.

They just don't get it. and worst of all, not even an apology afterwards.

awful Hotel, awful staff even worse Manager

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Great bed and service

By

15 octubre 2017

club

Great experience. Clean well appointed, comfortable rooms and great staff.

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Visita

By

14 octubre 2017

Como siempre que te hagan sentir en casa es muy importante

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Nice and helpful staff

By

12 octubre 2017

club

Staff is very helpful and willing to go the extra mile.
Prices are reasonable and is a nice place to stay.

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Amazing Sleep and Great Service

By

11 octubre 2017

club

The room were super clean. Beds are extremely comfortable.

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O servico surpreendeu as expectativas

By

09 octubre 2017

Funcionarios agradaveis e eficientes e sempre voltados a atender da melhor forma possivel. Camareira, funcionarios da recepcao e garcons se esforcam para tratar os hospedes pelo nome. Pequenos mimos sao providenciados para o quarto do hotel. Para quem vai a negocios, depois de um dia estafante de atividades, ter um toque "familiar" ajuda a superar a distancia de casa.

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Very nice hotel

By

05 octubre 2017

club

The bed was comfortable and the room was clean, staff were very helpful and nice!

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CAMA COMODA

By

04 octubre 2017

club

LA ESTADIA ME PERMITIO UN EXCELENTE DESCANSO, DISFRUTE UNA BUENA ALIMENTACION LA ILUMINACION FUE LA ADECUADA

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Servicio Excelente

By

03 octubre 2017

club

Muy Buena atención y amabilidad del personal, comida y habitaciones excelentes.

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trabajo

By

02 octubre 2017

club

EXCELENTE EXPERIENCIA, sin duda volveria a hospedarme y a realizar los eventos en su hotel

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Great Staff

By

02 octubre 2017

I have traveled alot and been to so many hotel
This hotel the staff was amazing everyone was so friendly helpful amazing
Will be back

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Do not recommend

By

01 octubre 2017

I have stayed in Intercontinental hotels in numerous countries and this one is the worst. It’s not a Central American issue because the one in Tegucigalpa, Honduras is excellent. The pool is a joke. Tiny and uninviting area. I was given a room with two twin beds. Room not up to Intercontinental standards. Staff is friendly and helpful but this is not a hotel I would recommend. The Crowne Plaza in San Salvador is much nicer.

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