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InterContinental Santiago

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Hotel Reviews for InterContinental Santiago
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 694 reviews
78%
Recommend This Property

Ratings Breakdown

694reviews

  • 5 Stars
    335
  • 4 Stars
    169
  • 3 Stars
    90
  • 2 Stars
    54
  • 1 Stars
    46

Had to switch rooms due to sewer odor

By

15 January 2018

To start, the hotel is very well situated to public transit, parks, restaurants, etc. and has a lovely view.

Secondly, the breakfast manager ran his restaurant impeccably, noticing every detail and having his staff at the right place at the right time.

From there, though, I run out of positives.

My first night was ok. The food in the Italian restaurant was a bit bland, but not awful.

When I returned to my room the second night, it was awful. The whole room reeked of sewage. I nearly vomited. I left in a hurry to inform the front desk. They offered a new room, but seemed unsurprised and didn’t apologize or offer any way of making it up. I had to ask for a bellman to come help me move, as opposed to proactively calling one. (Side note, the bellman who came along to assist was awesome!). It seemed as if this happened often. I even asked the front desk manager and he seemed nonplussed, as well. No sense of urgency.

The next room was a mirror image of the first, without the smell, and sadly without a well functioning air conditioner. As it was already quite late and I’d already had to change rooms, I didn’t report it that night (should have, as I hardly slept) and asked engineering to come the next day. I was told it was remedies, but it never dropped below 20c that night, despite it being set at 17. The next morning I asked them to service it again, and still had the problem (but it was my last night that night, so I’m not sure it ever got fixed). All in all, I slept well only one night of my stay. I was unimpressed with the way the staff handled it and the lack of resolution to my issues. This was only my second stay since upgrading to ambassador, and I’ve been disappointed with both and the program.

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